In this episode of the Hyperengage Podcast, our hosts, Taylor Kenerson and Adil Saleh interview Alex Hong and Joseph Lee, from Syncly. Syncly is a new AI company that aims to revolutionize the way people work. Joseph shares his insights on building products based on customer feedback and the challenges of balancing the company's vision with customer needs. The discussion also focuses on the integration aspect of Syncly, including the constraints of a startup and the importance of choosing the right platforms to integrate with. Alex joins the conversation and talks about the role of customer success in the company's growth. The podcast also touches on Syncly's seed funding round and future plans for expansion into the voice of customer analysis market.

In this episode of the Hyperengage podcast, Adil Saleh interviews Todd Busler, the CEO and co-founder of Champify.io. Champify.io is a data analytics platform designed to assist B2B growth teams in improving their post-sale operations and go-to-market motions. Busler shares his journey into the B2B SaaS industry and his experiences at companies like Square and Heap. He explains how Champify addresses the challenges of outbound sales by leveraging a company's existing advocates to generate leads. Busler offers advice to early-stage companies on finding the right sales strategies and emphasizes the importance of customer success and support. The episode concludes with insights into Champify's hiring process, company culture, and market positioning.

In this podcast episode of the Hyperengage Podcast, Adil Saleh, our host sits down with Kristi Faltorusso, the Chief Customer Officer of ClientSuccess, to discuss her experience in customer success across various industries and product types. They discuss the evolution of roles in customer success and the importance of embracing a digitally-led model. They also touch on the significance of human touch in early-stage startups, adapting to competition in the B2B SaaS world, and reimagining the onboarding journey. They discuss the importance of aligning business objectives with software features and offer insights and advice for those looking to switch roles or join customer success.

In the latest episode of the Hyperengage Podcast, Junan Pang, Head of Customer Success at Slack, discusses the role of customer success at the company and how their product is transforming workplace communication. Pang shares his own journey in the field, as well as the unique customer success model at Slack that focuses on collaboration with sales and leveraging emerging technologies like AI. The podcast also explores the expanding possibilities within the Slack platform, such as innovative companies developing solutions on top of Slack Connect. Pang also highlights the Portfolio Excellence team at Slack, which caters to the specific needs of mature, long-term customers. Finally, Pang talks about the strategies used by Slack, including data analysis and predictive models, as well as their use of Salesforce products and homegrown systems for a comprehensive customer success model.

In this episode of the Hyperengage Podcast, Taylor Kenerson, and Adil Saleh speak with Ajay Chidrawar about the evolution of customer success and the work he is doing as CCO at Fundraise Up. Chidrawar explains how the shift to SaaS has given more power to customers, making it crucial for businesses to consistently deliver high-quality products and services. He discusses the mission of Fundraise Up, which aims to streamline the donation process for non-profits and bring them into the modern era of AI-driven, data-driven e-commerce. Chidrawar also discusses the strategies employed at Fundraise Up, including offering a free solution for small NGOs, conducting regular account reviews, and increasing recurring donations. Overall, Chidrawar highlights the potential of technology to empower smaller NGOs and expects to see immediate results through the use of Fundraise Up's platform.

In this episode of the Hyperengage Podcast, our host Adil Saleh interviews Michael Louis, the co-founder of Cerebrium, a SaaS platform that makes machine learning more accessible for smaller businesses. They discuss the challenges of building a tech company and the unique opportunities in the financial technology sector in South Africa. They also delve into the go-to-market strategy for Cerebrium, their experience with customer retention and upselling, and the importance of customer success and organic search engine marketing. They also touch on scaling and team-building efforts at Cerebrium.

In this episode of the Hyperengage Podcast, Jiyun Hyo, the founder of Seon Health, discusses his entrepreneurial journey and his focus on mental health solutions for start-up founders. Hyo shares his experiences transitioning from soccer to consulting and entrepreneurship, and how his personal experience with depression led him to develop Seon Health. Seon Health is a mental health chatbot that specializes in improving the relationship between entrepreneurs and their key business partners. The conversation also touches on the challenges faced by start-ups and the importance of conviction and passion for entrepreneurs.