Agnelo Fernandes didn’t set out to become a CEO in the hospitality industry, but his background in finance and marketing gave him the perfect foundation to lead courageously with strategy, and heart. Now, as CEO of COTE Hospitality, Agnelo is focused on inspiring his team, elevating guest experiences, and fostering a people-first culture. In this conversation with Ryan, Agnelo shares the power of authentic leadership, reminding us that “the speed (and sprit) of the leader is the speed (spirit) of the team.” He also recounts a memorable moment when an unexpected whale sighting turned a near disaster into a lasting partnership—proving that adaptability and perspective can make all the difference. Agnelo’s all-in on blending strategic vision with service, training, and building a people-first culture, proving that a little empathy and adaptability might just be the secret to the future of hospitality.