In this episode of The Beat, host Sandy Vance sits down with Dr. Heather Bassett, Chief Medical Officer at Xsolis and creator of the proprietary Care Level Score. Together, they explore the future of AI in healthcare and how real-world AI applications are already driving improved operational efficiency, reducing clinician burnout, and enhancing payer-provider collaboration. 

Dr. Bassett also shares insights from her recent involvement with CHAI.org, emphasizing why healthcare leaders must take initiative in developing responsible AI—without waiting for government mandates. Tune in to hear how Xsolis is helping health systems move from spreadsheets to smart automation, making data more actionable, and building a more transparent, interoperable ecosystem.

In this episode, they talk about:

• How Xsolis is working toward creating a frictionless healthcare system
• How Xsolis reduces manual tasks, decreasing clinician burnout, and boosting productivity
• Xsolis’ use of data aggregation to minimize redundancy in the healthcare industry
• Moving healthcare teams off spreadsheets and into AI-driven solutions
• How client collaboration helps maximize the value Xsolis delivers
• CMS recognition of the need to eliminate unnecessary steps to accelerate patient care
• The role of interoperability in standardizing data exchange and enhancing context
• Why transparency is critical when vendors integrate artificial intelligence
• Evaluating whether vendors have the people and processes to support AI change management

A Little About Heather:

Dr. Heather Bassett is the Chief Medical Officer at Xsolis, an AI-driven health technology company transforming healthcare through a human-centered approach. With over 20 years of experience in clinical care and health IT, she leads Xsolis’ medical and data science teams and co-developed the company’s signature innovation—the Care Level Score, which blends clinical expertise with AI and machine learning to assess patient status in real time.

A board-certified internist and former hospitalist, Dr. Bassett oversees Xsolis’ award-winning physician advisor program, denials management, and AI model development. She’s a frequent speaker at national healthcare conferences, including ACMA and HFMA, and has been featured in Becker’s, MedCity News, and Medical Economics. Recognized as CMO of the Year by the Nashville Business Journal and named one of Becker’s Women in Health IT to Know (2023, 2024), Dr. Bassett is also a member of CHAI.org, advocating for responsible AI in healthcare.