The Beat

Healthcare organizations are under increasing pressure to make better use of data, AI, and automation but none of those technologies can reach their full potential without reliable access to the right patient information. 

In this episode of Interop Now, host Sandy Vance chats with Dima Goncharov, co-founder & CEO of Metriport, about the evolving healthcare interoperability landscape, health information exchanges, FHIR, QHINs, and the challenge of bringing fragmented clinical data together. They discuss why interoperability is becoming table stakes in modern healthcare, the limits of building connections in-house, and how a stronger data foundation can help providers move from simply exchanging information to using it to improve care. They also explore how AI and large language models answer complex patient questions in real time when the underlying data is trustworthy, accessible, and properly organized.

• Why healthcare interoperability continues to evolve and why connecting to a single network still isn't enough to create a complete patient picture.
• How health information exchanges, national networks, and emerging frameworks such as TEFCA fit into today's interoperability landscape.
• Why healthcare data transformation, patient matching, record location, and deduplication remain major challenges even after connectivity is established.
• Why Metriport believes interoperability should be treated as table-stakes infrastructure, rather than a project healthcare organizations have to continually build and maintain themselves.
• How clean, accessible longitudinal patient data creates the foundation for AI, automation, and modern care models.
• Why AI and LLMs could help providers synthesize complicated healthcare data and answer patient-specific questions in real time.
• Real-world examples of interoperability helping providers surface previously unavailable information, avoid unnecessary testing, and make faster treatment decisions.

Dima Goncharov is the Co-Founder and CEO of Metriport, an open-source platform transforming healthcare data exchange. With a background as a software engineer, Dima has built everything from aerospace and defense mission systems to highly available cloud database services at Amazon Web Services (AWS). Dima’s passion for transparent, secure, and accessible health data solutions is evident in Metriport’s mission and the APIs they’ve developed for seamless medical record retrieval. Dima is an alumnus of both British Columbia Institute of Technology and of Y Combinator’s S22 cohort. Now based in San Francisco, he leads Metriport’s efforts to modernize and open up healthcare interoperability for providers everywhere.

Passwordless authentication sounds like a solved problem, until you try to roll it out across a hospital full of shared clinical workstations. 

In this episode, host Sandy Vance sits with Dawud Gordon, Ph.D. Founder & CEO at Twosense.AI, to unpack why passwordless projects in healthcare so often stall out and what it actually takes to get them across the finish line. 

Dawud explains how continuous, invisible authentication powered by behavioral biometrics can eliminate passwords for clinicians without adding friction to patient care, and why the real risk in shared workstation environments isn't malicious hackers but accidental session sharing between coworkers. 

He also shares hard numbers from a 90-day passwordless deployment at a top 10 U.S. health system, including an 89% drop in login failures and a 79% drop in password-related help desk tickets across 17,000 users. The conversation closes with a look ahead at the next frontier of identity security: verifying not just human users, but the AI agents acting on their behalf. 

• Why compliance is finally forcing health systems to ditch passwords for clinical staff
• Why passwordless projects stall: what works in the back office breaks on shared clinical workstations
• How Twosense.AI makes authentication fully passive and invisible using behavioral biometrics
• The real risk isn't hackers; it's accidental session sharing between clinicians
• "Is this really you?" A one-click fix that replaces a full compliance investigation
• The case study: 17,000 users, 90 days, 89% fewer login failures, 79% fewer help desk tickets, 100% of sessions protected
• How the rollout happened passively in the background, with zero change management pain
• Building an AI native security product, from research prototype to enterprise scale
• The next frontier: verifying AI agents, not just humans, on a user's session
• Twosense.AI's new SSF/CAEP support for broadcasting identity risk across the enterprise
• Dawud's advice: design for clinical and non-clinical together, and win over your loudest skeptics

Dawud Gordon, Ph.D., is the CEO and Co-Founder of Twosense, a cybersecurity company revolutionizing identity security through continuous, invisible authentication. An award-winning researcher with a doctorate in Computer Science from the Karlsruhe Institute of Technology, Dawud leverages deep expertise in machine learning and behavioral biometrics to solve the friction of traditional Multi-Factor Authentication (MFA). Under his leadership, Twosense has developed a platform that automates security challenges on behalf of users, successfully securing millions in venture funding and key partnerships with organizations like the U.S. Department of Defense. His work bridges the gap between rigorous academic research and scalable enterprise solutions, transforming how organizations protect their infrastructure without compromising user experience. Driven by a vision to make security effortless, Dawud is defining the future of passive identity verification for the modern workforce. 

Ransomware remains one of the biggest cybersecurity threats facing healthcare, but the threat landscape is changing rapidly. Attackers are becoming more targeted, ransomware-as-a-service is making sophisticated tools more accessible, and artificial intelligence is giving cybercriminals new ways to identify vulnerabilities and craft convincing attacks.

In this episode of The Beat's Cybersecurity at ViVE series, Sandy Vance speaks with Dave Bailey, VP of Consulting Solutions & Strategy at Clearwater, about the evolving ransomware threat and what healthcare organizations can do to stay ahead of it. Dave explains why smaller healthcare organizations and specialty practices are increasingly attractive targets, how attackers are using AI to improve social engineering and phishing, and why traditional cybersecurity approaches may not be fast enough for the threats ahead.

The conversation also explores why healthcare organizations need to understand their AI risk, establish guardrails, inventory their AI use cases, and prepare defenses that can respond at machine speed. Dave shares practical advice for organizations beginning their AI journey, while emphasizing that cybersecurity can no longer be something organizations assess once a year. It has to become a continuously monitored, evolving process.

Dave Bailey is Vice President of Consulting Solutions & Strategy at Clearwater, where he leads the development and delivery of enterprise-level cybersecurity and risk management services for healthcare organizations nationwide. With more than 24 years of cybersecurity experience, including 14 years focused on healthcare, Dave is a trusted advisor to executive teams navigating complex regulatory, operational, and cyber risk challenges.

A recognized authority in cyber risk management and NIST Cybersecurity Framework assessment and implementation, Dave brings a strategic, business-aligned approach to security transformation. He previously served 13 years as a Communications and Information Officer in the United States Air Force, with leadership assignments spanning the Pentagon, domestic bases, and overseas operations.

Dave holds an Executive MBA from Quantic School of Business and Technology and is a CISSP, blending executive perspective with deep technical expertise.

Healthcare doesn't need more AI pilots. It needs AI that can prove its value. Healthcare organizations are moving beyond experimenting with individual AI tools and beginning to think about AI as enterprise infrastructure. But scaling AI across an entire health system requires more than adding algorithms. It requires integrated workflows, secure technology infrastructure, clinical validation, data governance, and measurable financial and clinical impact.

In this episode of The Beat's AI at ViVE series, Sandy Vance sits down with Dr. David Stoffel, Chief Business Officer at RapidAI, to discuss how healthcare AI is evolving from point solutions into enterprise platforms. David explains how RapidAI expanded from its roots in stroke care to a broader clinical AI platform, why health systems are looking to consolidate dozens of AI pilots, and what it takes to connect imaging insights to action throughout the patient journey.

The conversation also explores clinical AI, healthcare IT infrastructure, interoperability, AI governance, clinical validation, reimbursement, and ROI. David shares why the next phase of healthcare AI will be defined not simply by what an algorithm can do, but by whether it can produce measurable improvements in clinical care and financial performance.

David Stoffel, M.D., has spent more than 20 years developing and commercializing innovative technologies and services in the medical device industry. David has an extensive track record of success in scaling healthcare businesses. Notably, he led marketing and corporate development at Intuitive Surgical, contributing significantly to establishing the da Vinci surgical robotic system as a new surgical standard of care. He also helped launch and lead the Mobile Cardiac Telemetry business at iRhythm Technologies, one of the fastest-growing digital health companies, and was Chief Business Officer at Ceribell, maker of an innovative point-of-care EEG solution.

Earlier in his career, David was a partner at a healthcare venture capital firm, where he invested in and helped build early-stage companies. He started his career in investment banking focused on corporate finance. 

At RapidAI, David leads a variety of commercial, clinical, and operational teams, including Marketing, Customer Retention and Success, Clinical Affairs, Training & Education, Corporate Development, and Finance. 

David has a BA in Economics from Stanford University and received an MD and MBA from the University of Chicago.

Artificial intelligence is rapidly changing healthcare, but successful AI adoption requires much more than choosing the right technology. 

In this episode of The Beat's AI at ViVE series, Sandy Vance speaks with Dr. Melinda S. Kidder, DHA, MSN, RN, CENP, Chief Nursing Officer, Office of the National Coordinator for Health IT at the U.S. Department of Health and Human Services, and Bill Slovin, Chief Technology Officer at Brandon Systems, about what healthcare organizations need to get right before AI can truly deliver value.

Their conversation explores some of the biggest challenges facing healthcare AI adoption, including fragmented data, interoperability, data quality, alert fatigue, clinician buy-in, patient safety, and the importance of understanding the problem before selecting an AI solution. Dr. Kidder and Slovin also dive into how healthcare leaders can evaluate AI and analytics vendors, why frontline clinicians need to be part of technology decisions, and how interoperability can help unlock more effective AI-powered care.

Dr. Melinda S. Kidder, DHA, MSN, RN, CENP is a healthcare leader and nurse informatics expert focused on advancing technology, interoperability, and AI in healthcare. A former bedside nurse, Dr. Kidder transitioned into informatics after working with her organization's IT department to implement and evaluate technology in the clinical setting. In her current role as Assistant Secretary for Technology Policy at the U.S. Department of Health and Human Services, she helps advance healthcare technology and interoperability while bringing a clinician's perspective to policy, education, and innovation.

Bill Slovin is Chief Technology Officer at Brandon Systems, where he leads technology initiatives focused on healthcare, analytics, software development, and AI. With more than 25 years of experience in IT and software development, Bill began his career as a developer at Brandon Systems and has built deep expertise in healthcare systems and data-driven technologies. His work focuses on using technology to improve efficiency, support better patient outcomes, and advance digital transformation in healthcare.

On today’s episode, host Sandy Vance chats with Guillaume de Zwirek, CEO & Co-Founder of Artera. Artera is pioneering a new category in healthcare AI by pairing its agentic platform with dedicated AI Service Squads that build custom solutions directly alongside healthcare providers, solving urgent workflows from day one. With over a decade of experience, 2 billion annual patient interactions, and 1,000+ healthcare organizations served, Artera is proving that the future of healthcare AI isn't just about the technology. It's about having the right builders working directly with providers to strengthen how they communicate and care for patients.

Healthcare organizations are under pressure to improve patient experience while reducing administrative burden and staffing challenges. In this episode of The Beat AI Series, Sandy Vance sits down with Guillaume de Zwirek, CEO and Co-Founder of Artera, to discuss how agentic AI is transforming patient engagement across the healthcare journey.

From scheduling appointments and managing referrals to automating complex patient communications, Guillaume explains why AI is about far more than chatbots. He shares how Artera has evolved over the past decade, why healthcare organizations need a security-first approach to AI, and how intelligent automation is helping providers deliver better patient experiences while improving operational efficiency.

Whether you're a healthcare executive, CIO, digital health leader, or AI innovator, this episode offers practical insights into what it really takes to deploy AI successfully in healthcare.

Guillaume de Zwirek, CEO and co-founder of Artera, is at the forefront of the AI-first revolution in healthcare communications. With a decade of expertise and two billion annual patient communications, Artera is the proven leader in agentic healthcare. 

Artera bridges the gap between human staff and AI Agents to fix patient communications across channels – text, phone, and web. The platform is designed to unify the entire patient journey, with the power to streamline everything from initial scheduling to post-visit billing. Trusted by over 1,000 healthcare organizations and federal agencies, Artera drives staff efficiency and improves provider outcomes, ensuring patients get the care they need with simplicity and speed. 

Prior to founding Artera in 2015, Guillaume worked at Google and Graphiq.com (acquired by Amazon). He is a graduate of the University of Southern California with a B.A. in Classical Guitar Performance and a B.S. in Business Administration. A six-time Ironman athlete, Guillaume applies the same discipline and dedication to building a future where healthcare communication is intuitive, efficient, and AI-driven.

Healthcare organizations have more data than ever before, but turning that data into actionable insights remains one of the industry's biggest challenges. In this episode of The Beat AI in Healthcare Podcast, host Sandy Vance sits down with Nabil Jallouli, CEO and co-founder of Rollstack, to discuss how AI-powered reporting is helping healthcare organizations simplify value-based care reporting, improve decision-making, and scale personalized reporting without overwhelming their teams.

Nabil shares why dashboards alone are no longer enough, why executives need trusted narratives instead of raw data, and how healthcare organizations can automate reporting while maintaining governance, security, and accuracy. Whether you work in healthcare leadership, data analytics, customer success, value-based care, or digital transformation, this conversation offers practical insights into using AI responsibly to improve reporting and business outcomes. 

In this episode, they talk about:

Nabil Jallouli is the co-founder and CEO of Rollstack, an enterprise platform helping companies like SoFi, Zillow, and Whirlpool automate their data-driven presentations and documents. Rollstack leverages deep integrations with leading business intelligence tools (Tableau, Power BI, Looker, and others) and AI to streamline reporting processes, including business reviews, EHR and HCP reporting, financial reporting, and client presentations. By eliminating manual copy-paste, reducing errors, and ensuring accuracy, Rollstack enables organizations to operate more efficiently and focus on decision-making rather than document preparation. The company is backed by Y Combinator and Insight Partners and is fully SOC 2 Type II and HIPAA compliant, meeting the highest standards of security and data protection for enterprise and healthcare customers.

Before founding Rollstack, Nabil built his career leading data analytics and revenue strategy teams at Pinterest, Deel, and Groupon. Across these experiences, he observed a common problem: highly skilled professionals spending countless hours preparing slides and reports instead of focusing on high-value work and strategy. This recurring pain point ultimately inspired the creation of Rollstack.

Nabil holds a Master of Engineering and dual Bachelor’s degrees in Mathematics, Physics, and Computer Science from École Centrale Paris.

In this episode, host Sandy Vance chats with Timothy Bennett, the Director of Strategic Healthcare Initiatives at Drummond Group, LLC, for his second appearance on the show. With nearly 20 years at Drummond and deep roots in ONC certification testing dating back to 2010, Tim brings a rare long-view perspective to one of the most important questions facing healthcare interoperability today: how do you actually test whether FHIR works at scale in the real world, not just in a proof-of-concept connectathon? This episode introduces FHIRplace, Drummond's new community-driven testing ecosystem, and digs into why business process rules, not just technical standards, are the real challenge standing between FHIR's promise and its production reality. 

Timothy Bennett serves as Drummond’s Director of Strategic Healthcare Initiatives and leads the development of new testing and certification programs to benefit the national healthcare interoperability strategy. As the former director of the firm’s ONC Accredited Test Lab (ATL), he has been involved in testing electronic health records (EHR) systems since the ONC program's inception in September 2010 and has additionally served as the test lab’s lead technical adviser. Prior to healthcare compliance testing, Timothy facilitated numerous interoperability test programs, specifically the design of secure and private exchange of documents and information using internet and security standards. With a degree in nuclear engineering from the Georgia Institute of Technology, he has been instrumental in developing, architecting, and testing software systems for more than 30 years. 

Timothy is a governing board member of Shift, a task force of industry stakeholders working through the barriers of equitable interoperability by addressing the obstacles of privatized patient health data exchange. He is actively developing testing and certification protocols for the Fast Healthcare Interoperability Resources (FHIR) standard in order to provide the market with comprehensive FHIR certification across the healthcare ecosystem.

He also actively collaborates with industry leaders in the areas of testing and certifying healthcare compliance of pediatrics, patient safety and usability, FHIR and public health. Finally, Timothy was the principal author of the OASIS AS4 standard, a profile of the ebXML Messaging Services v3.0 specification for secure and private exchange of data using web services.

Introduction:

From a real-world story about an orthopedic surgeon bridging communication gaps with patients and families to Plaud’s approach to privacy, security, and workflow integration, this episode offers a grounded look at what responsible AI documentation support can look like in clinical settings.

In this episode, they talk about:

· Clinicians can spend around two hours a day on documentation, adding up to nearly 500 hours a year

A Little About Rachel:

In this episode, host Sandy Vance chats with Brad Schoffstall, Vice President of Health and Compliance Programs at CGI, and Dr. James Peake, Senior Vice President and former Secretary of Veterans Affairs and Army Surgeon General. They have a wide-ranging and practical conversation about what it actually takes to modernize data infrastructure at federal health agencies. With Brad's 35 years at CGI and Dr. Peake's 16 years, this is a conversation grounded in hard-won experience rather than theory. Today’s conversation is a refreshingly honest and deeply practical perspective for anyone working at the intersection of government, healthcare, and AI. 

Brad Schoffstall has wide-ranging experience, deep knowledge, and skills in information technology. He has led multiple digital transformation efforts. He has 37 years of experience with a diverse set of architectures, operating systems, languages, and technologies. His experience includes enterprise architecture, cloud migration, and hands-on development. He also has significant experience in business development and project management. He has implemented large, complex systems on platforms ranging from mainframes to Microservices. He has successfully performed many solution architecture and SDLC engagements that include characteristics like high-volume processing, DevOps, and automation. He demonstrates expertise in multiple service-based secure architectures utilizing multiple application and enterprise solution sets, e.g., Data Driven, Microservices, Cloud, etc.

Dr. James Peake is an American politician and former lieutenant general who served as the sixth Secretary of Veterans Affairs from 2007 to 2009. In 2004, he retired from a 38-year United States Army career, having served as the 40th Surgeon General of the United States Army. After retiring from the Army, Peake served as Executive Vice President and Chief Operating Officer of Project Hope,[4][5] a non-profit international health foundation operating in more than 30 countries. While at Project HOPE, he helped to orchestrate the use of civilian volunteers aboard the Navy Hospital Ship Mercy as it responded to the tsunami disaster in Indonesia and also as part of the Hurricane Katrina response aboard the Hospital Ship Comfort. Just before he was nominated Secretary of Veterans Affairs, Peake served as Chief Medical Officer and Chief Executive Officer for QTC, one of the largest private providers of government-outsourced occupational health and disability examination services in the nation.