Sandy Vance and Peter Horadan, CEO of Vouched, discuss how Vouched uses AI and automation to verify identities in Telehealth. When you go to a doctor’s office, the receptionist checks your ID. As healthcare providers continue to conduct appointments virtually, how can they verify their patients’ identities digitally? Vouched uses artificial intelligence and automation to check the validity of patient IDs and verify that the person on the virtual appointment matches that identity. They discuss applications, success stories, and more. 

In this episode, they discuss:

• How Vouched helps doctors and hospitals deal with challenges and identification requirements unique to healthcare
• How Vouched removes friction in the Telehealth space
• The steps Vouched takes to ensure that documents are real and match the patient
• How Vouched helps healthcare organizations stay compliant with HIPAA and other healthcare compliance requirements
• The role Vouched plays in cybersecurity, and how Vouched protects itself from attacks
• The emergence of AI agents in 2025
• Real-world success stories from Vouched’s customers

A little about Horadan:

Peter Horadan is the CEO of Vouched, a provider of AI-powered identity verification in the healthcare space. He founded Lockstep, developed the first connected accounting platform, and led its successful acquisition by The Sage Group.

Previously, Peter drove Avalara's growth towards its IPO and held technology leadership roles at Concur Technologies and Microsoft. His expertise in SaaS and his strategic vision fuels Vouched’s innovation in digital verification.

Vouched is a rapidly growing company, and was recognized in Inc. 5000’s Fastest Growing-Companies List. It also made the Deloitte Fast 500 in 2024. As healthcare providers continue to use Telehealth to make appointments more convenient, Vouched fills an important role in identity verification, patient satisfaction, and compliance.