AM Best Audio Podcast

Stephen Crewdson, senior director of global insurance intelligence at J.D. Power, said rising premiums are challenging small commercial insurers, but service quality, communication and understanding customers’ businesses are now the top factors keeping clients loyal.

Brent Skiles, SVP of insurance operations, Philadelphia Insurance Cos., shares how insurers can streamline process, leverage technology and balance efficiency with strong underwriting discipline.

Nicole Murphy, nonprofit directors and officers liability product manager, Travelers, outlines the key risks facing higher education leaders, including funding shortfalls, donor scrutiny, campus unrest and governance challenges

Kevin Smith, senior vice president, NFP, said that with multimillion-dollar "name, image and likeness” contracts raising the stakes, traditional malpractice coverage is proving inadequate as schools, physicians, and conferences face mounting legal and financial exposures.

Terra CEO and Co-Founder James Benham discusses the power of AI and automation in reducing manual tasks, improving decision-making and reshaping the future of workers’ compensation.

Steven Rodriguez, vice president of Philadelphia Insurance Companies E&S, said that construction has been a standout and now makes up about 60% of their book of business.

Travis MacMillian, president – Americas at Xceedance, said that E&S market participants today are more open than ever to alternative distribution strategies.

David Nelson, executive vice president for E&S Wholesale at Nationwide, said the company’s strategic priorities are enhancing the customer experience, delivering with operational excellence, and managing the business for sustained financial strength and stability.

Reinsurer rankings shift as Swiss Re implements IFRS 17, according to a new Best's Market Segment Report. Chris Pennings, financial analyst, AM Best, discusses the research.

Lisa Miller, founder of the Florida Insurance Roundup podcast, shares how decades of public service and private sector leadership inspired a mission to demystify insurance, champion resilience, and give voice to the issues shaping Florida’s market.