AM Best Audio Podcast

Tanguy Catlin, a senior partner at McKinsey & Co., discusses how insurers can boost performance by integrating AI across operations, focusing on workflow redesign, technology reuse and strong leadership to ensure successful adoption.

EY America's Life and Group Insurance Transformation Leader, Chris Morbelli, breaks down the latest LIMRA-EY Workplace Benefits Report, highlighting how rising costs, a shifting workforce and growing demand for wellness and leave solutions are driving a transformation for brokers, carriers and employers.

Gene Lanzoni, head of enterprise content, Guardian Life, discusses how rising financial stress is driving insurers to offer holistic mental, physical and financial wellness solutions.

David Blades, associate director, AM Best, reflects on the lessons Hurricane Katrina taught the insurance industry, leading to advancements in catastrophe modeling, underwriting practices and public-private partnerships.

George Hosfield, VP and GM of home insurance, and Tanner Sheehan, VP and GM of U.S. claims, LexisNexis Risk Solutions discuss how advanced technology, evolving consumer expectations, and smarter partnerships are reshaping home insurance strategies from underwriting to claims.

Appearing on The State of the Line Podcast, National Council of Compensation Insurance Executive Director and Senior Economist, Stephen Cooper, discusses the most recent U.S. jobs report and how key labor market statistics could potentially impact workers’ compensation insurance.

Sumit Taneja, leader of the AI consulting practice, EXL, highlights how insurers are using generative AI to speed up underwriting, streamline claims and enhance customer service while emphasizing the growing need for strong governance, regulatory awareness and thoughtful integration with legacy systems.

AM Best’s Lee McDonald and Sridhar Manyem discuss the company’s 2026 Student Challenge, which invites college and graduate students to develop creative, real-world solutions to pressing insurance issues, including AI risk, flood coverage gaps, gig economy protection needs. Prizes and industry exposure are offered for the next generation of insurance leaders.

Kevin LaCroix, creator of The D&O Diary and executive vice president of RT ProExec, built a following for the blog nearly 20 years ago during the stock options backdating scandal. With tariffs, regulatory changes and emerging technological risks, there have been no shortage of topics to cover.

Stephen Crewdson, managing director, Global Insurance Intelligence Group, JD Power, explains that rising homeowners and renters rates, especially among bundled customers, continue to fuel switching behavior and pose retention challenges for insurers.