Matt Scott, head of innovation, Hartford Financial, said new usage-based systems will become more prevalent in commercial lines, including workers’ comp. Scott spoke with AM Best TV at RIMS' annual Riskworld conference, held in Atlanta.

Saadia Savory, vice president, excess casualty, Aspen Insurance, said recent punitive court awards show that social inflation remains a priority issue for insurers. Savory spoke with AM Best TV at RIMS' annual Riskworld conference, held in Atlanta.

Joan Woodward, president, Travelers Institute, said the organization is working on programs that promote awareness of cyberrisk, worker health and more. Woodward spoke with AM Best TV at RIMS' Riskworld conference, held in Atlanta.

Sivan Iram, CEO of digital commercial risk marketplace Capitola, said communication between brokers and underwriters is made difficult by disparate systems and a deluge of information.

Tom Iorio, executive vice president, Nationwide, said outsized verdicts can drive other insureds to seek earlier settlements, which in turn can encourage additional litigation. Iorio spoke with AM Best TV at RIMS' Riskworld, held in Atlanta.

Scott Stransky, managing director and head of the Cyber Risk Analytics Center at Marsh McLennan, said organizations without active directory hardening are more than five times more likely to have a cyber issue. 

Bob Parisi, head of Munich Re F&C Cyber Solutions, North America, said artificial intelligence is an immediate threat to cybersecurity, and ransomware appears to be resurging.

Allister Yu, vice president of operations, Rhoads Online Institute, said organizations that focus on learning from their own information can become more efficient and make informed decisions.

Insurers at RIMS' annual Riskworld conference, held in Atlanta, said next-generation customer experience will combine data, technology and expertise to create tailored solutions.

A panel of artificial intelligence and insurance experts said carriers should begin with a good understanding of their own data in order to leverage AI tools and in turn enhance customer experience and improve processes.