Shep Hyken interviews Donna Cutting; author, speaker, and customer service expert, about creating exceptional customer experiences; including some tips from her new book, "501 Ways to Roll Out the Red Carpet." Donna shares insight on how you can give your customers the celebrity treatment.

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Shep Hyken talks with Sarah Petty, owner of Sarah Petty Photography Studios, author of "Worth Every Penny: Build A Business That Thrills Your Customers And Still Charge What You're Worth." Sarah shares marketing techniques like the "dog whistle", "slug bug", and how building your business like a boutique can give you a competitive advantage. How to make your customers know you are worth every penny.

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Shep Hyken talks with Deepak Advani, General Manager of IBM Commerce, which focuses on leveraging data, analytics, and cloud; to build deeper more valuable engagements with their customers, partners, and suppliers. The discussion focuses on analytics and how to use them to market to your customers to keep them engaged and have an exceptional experience. This is powerful info for anyone involved in marketing, sales, and customer retention.

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Shep Hyken talks with Juliet Funt, CEO of WhiteSpace at Work, a training and consulting firm that helps flip the norms of business in order to reclaim their creativity, productivity, and engagement. Juliet explains that WhiteSpace is a necessity and how to use it to help you excel at work.

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Shep Hyken interviews Tariq Farid, the Founder and Chief Executive Officer of Edible Arrangements International. Tariq is a customer service “fanatic” that has created his success by building a customer service organization. He started the first Edible Arrangements store in 1999 and has grown into more than 1,200 stores worldwide. Listen as Tariq describes how to build a world-class customer service company and how you can too!

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Shep Hyken talks with Rene Vidal, chief executive officer of Rene Videl Companies and tennis pro; and Steve Finkelstein, Sr. Partner and co-founder of Experience on Demand, a consultant firm. They are co-authors of "Play Smart to Win in Business: Leadership Lessons from Center Court to Corner Office." Rene and Steve explain how sports’ winning practices also apply to business.

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Shep Hyken talks with Jullien Gordon, founding partner of Newhire, and author of "Work Softer." Jullien shares how to perform on a higher level, and the differences between a high performer and a workaholic. Jullien will tell you how you can use this to achieve a great work – life balance.

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Shep Hyken speaks with Dawnna St. Louis, Chief Innovation Evangelist, keynote speaker and leading innovation expert, about how to achieve an innovation trifecta. Dawnna explains what a real innovation is and what you need to pick the best innovation. You will also learn about disruptive innovators such as Donald Trump and reality TV. This conversation is fascinating and not to be missed.

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Shep Hyken interviews Eric Chester, best selling business author, on how great companies ignite passion in their people without burning them out. No matter what type of business you have, or how big or small it is, you need to pay close attention to what Eric says. He shares his seven cultural pillars that drive employee performance. These include compensation, alignment, atmosphere, acknowledgement, autonomy and growth. He interviewed dozens of executives in top performing companies and brought us back actionable ideas that will help inspire you and the people you work with.

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Shep Hyken talks with Ken Weber, one of the premier mutual fund experts in the United States. They have an engaging conversation about Ken's book "Dear Investor, What the HELL are You Doing?: Smart and Easy Ways to Fix the Mistakes You Make With Your Money." Ken shares some of the most common mistakes he sees investors making and what he sees ahead for the stock market. If you've invested any money into the stock market, mutual funds or insurance you must listen to this show.

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