For Steve Lancken, mediation has always offered ways and means of resolving disputes that produce more satisfying and productive outcomes for parties. Here, he details the lessons he’s learnt over more than two decades as a mediator and how best to serve clients in an ever-changing landscape. In this episode of The Lawyers Weekly Show, host Jerome Doraisamy speaks with Negocio Resolutions managing director Steve Lancken (who won the Mediator-Arbitrator of the Year category at the 2023 Australian Law Awards) to discuss how and why he became a mediator, how few client matters he saw proceed to litigation in the earlier iteration of his legal career, what he finds so rewarding about mediation, and his views on the current climate for mediators in Australia’s marketplace. Mr Lancken also reflects on the rise of mediation in recent years, the most common mistakes made in mediations, the need to actively use certain language to manage clients’ states of mind,  pitfalls to avoid, how to glean the necessary lessons to succeed, the do’s and don’ts for successful mediators, shifting one’s mindset, and his excitement about the next generation of practitioners coming through the ranks, who better understand and appreciate avenues like mediation. If you like this episode, show your support by rating us or leaving a review on Apple Podcasts (The Lawyers Weekly Show) and by following Lawyers Weekly on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend your voice to the show, email [email protected] for more insights!