This episode of the RETHINK Retail Podcast was recorded live at the RETHINK Retail Podcast Media Booth during the NRF 2024 Big Show.

In this episode of the RETHINK Retail Podcast, RETHINK Retail CCO is joined by Andy Laudato, Chief Operations Officer of The Vitamin Shoppe.

During their conversation, Andy shares his insights on fostering innovation in the retail industry and discusses the importance of collaboration, continuous improvement, and adopting a customer-centric approach. Through practical examples from Vitamin Shoppe, such as leveraging AI for real-time communication and enhancing the customer experience, Laudato demonstrates the relevance of his expertise in the field.

"Necessity drives innovation. And so, when solving a problem for your customer, first you have to identify what that is. Or maybe it's not just a problem, but just an opportunity to do something better."

- Andy Laudato

Resources:

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Hosted by Kirat Anand

Produced by Gabriella Bock

Research by Maggie Schwenn