In this episode of RETHINK Retail, Top Retail Experts unpack how much customer expectations have accelerated and expert tips for retailers trying to compete across stores, apps, loyalty programs, and connected channels.

Join Emily Pfeiffer, Principal Analyst of Commerce Tech at Forrester and Roopi Crowley, Managing Director of Strategic Retail at T-Mobile for Business, as they explore:

- The future of loyalty programs

- Dynamic pricing and personalized offers

- Collecting and leveraging customer feedback

- Using connectivity and data to drive smarter merchandising

Learn how to turn customer expectations into opportunities.

🎧 Listen now and rethink your retail strategy.

As the retail industry heads into 2026, innovation is no longer theoretical — it’s operational. In this special episode of the Rethink Retail Predictions Podcast, we spoke directly with retail leaders who are actively building the future of commerce.

From omnichannel growth and AI-driven personalization to pricing pressure, trust, and the rise of machine-assisted shopping, these experts share unfiltered insights into what’s actually changing inside retail organizations.

🎙 Featured voices include:

- Diana David, Director of Futures at ServiceNow

- Stefan Gunnarsson, Founder & CEO at PropTexx

- Sara Ahmed Holman, Chief Commercial Officer at Bobbie

- Justin Rinaldi, Director of Marketing and eCommerce at Safety Speed Manufacturing

- Diptendu Ray, Head of Product Management at Giant Tiger

- Swetha Subramanian, Vice President, Data Science and AI Products at Loblaw Companies Limited

- Hanna Moisander, Chairperson at Lager 157

- Tammy Mo, Chief Executive Officer of Mozzimo Jewelry

- Bubs Shah, Director of UX Design at Macy's

Together, these perspectives paint a clear picture: 2026 will reward retailers who move faster, build trust, and operationalize AI at scale.

In this episode of Rethink Retail, host Martin Bailie is joined by Jerome Hamrit, Senior Vice President for Data and Retail Media at VusionGroup, and Thaddeus Segura, Senior Vice President for Product at VusionGroup, to explore the evolution of the connected store.

What you’ll learn in this episode:

- Why store digital transformation is fundamentally different from e-commerce transformation

- How real-time data from ESLs, computer vision, IoT sensors, and transactional systems creates a “live store”

- Why platform thinking and system integration matter more than adding new devices

- How Walmart and Carrefour approached connected store infrastructure at scale

- The shift from “interesting technology” to essential retail capability

- What “precision commerce” means and why it represents the future of retail execution

- How connected stores unlock value for retailers, store teams, and brands through better execution, productivity, and monetization

🎧 Listen now to understand how connected stores are redefining retail performance.

What if store cameras were one of retail’s most underused growth assets?

In this episode, Martin Bailie (Advisory Board, RETHINK Retail) sits down with Karissa Price, Chief Customer Officer at Dragonfruit AI, and Randy Meadows, Retail Advisor to Dragonfruit AI and former SVP of Asset Protection at Kohl’s, to explore how video AI is transforming retail beyond loss prevention.

Key takeaways:

- Most retailers already have the infrastructure - the opportunity is how they use it

- AI is changing the economics of video across stores and supply chain

- Buy-in happens when multiple teams see shared ROI

- The real shift is moving from passive footage to actionable decisions

🎧 A must-listen.

📍 Join Dragonfruit AI at NRF Big Show for their Big Ideas session, “From Video to Value: Turning Cameras into Retail Growth Engines.”

#RetailTechnology #VideoAI #RetailInnovation #LossPrevention #DragonfruitAI

What happens when survey-based consumer research gets replaced by real-time, AI-orchestrated insight?

At GroceryShop 2025, host Kirat Anand sits down with Trevor Sumner, CEO of iGenie.ai, to unpack how the company is redefining a $35B insights industry.

They explore:

- Why traditional surveys fail — and why 70% of responses are unusable

- How iGenie analyzes billions of real consumer signals across search, social, video, and reviews

- How AI-driven insight accelerates innovation cycles from 18 months to 2–3 months

Join the conversation with our global retail community at www.globalretailleaders.com

How do you scale one of the fastest-growing beverage categories in retail?

In this episode, host James Tenser sits down with Sean Goldsmith, Co-Founder & CEO of The Zero Proof, to unpack what’s fueling the explosive rise of the non-alcoholic (NA) movement — and how retailers can capitalize.

They explore:

- The cultural shift toward wellness, moderation, and premium adult experiences

- How new NA spirits, wines, and cocktails drive incremental revenue, not substitution

- The operational blueprint behind scaling NA from blog → retailer → portfolio brand builder

Join the conversation with our global retail community at www.globalretailleaders.com

Cyber threats aren’t evolving, they’re accelerating. 🚨

In this new AiR Podcast episode, Renee Hartmann sits down with Kenneth Ogami, Industry Leader for Retail & Hospitality at Palo Alto Networks, to unpack the new language of retail resilience.

Kenneth brings 20+ years of hands-on retail security experience — from securing Westfield’s digital ecosystem to helping luxury brand Amiri scale securely through hypergrowth. His message is clear: compliance is no longer enough - resilience is the strategy.

Key takeaways:

- The retail attack surface has expanded dramatically across omnichannel, IoT, and connected store ecosystems.

- AI is accelerating threats through deepfakes, automated fraud, and sophisticated social engineering.

- Zero Trust is emerging as a business enabler — reducing risk while simplifying operations.

- Fragmented security stacks are holding retailers back; unified visibility is now essential.

- AI agents are reshaping future operations, requiring new security mindsets and governance.

🎧 Listen now and future-proof your retail organization.

Special thanks to Palo Alto Networks for making this episode possible.

Visit their NRF booth #3956 to see how top retailers are building cyber resilience that scales.

How is PepsiCo reshaping its future while staying true to the brands consumers love?

In this episode, host Matt Mueller sits down with Michael Del Pozzo, President of PepsiCo North America, to explore the company’s bold new chapter.

They discuss:

- How PepsiCo balances data-driven precision with creative instinct

- What’s fueling innovation across beverages, snacks, and brand refreshes

- How “One PepsiCo” is accelerating speed, collaboration, and retail partnerships

Join the conversation with our global retail community at www.globalretailleaders.com

On this episode of “Building a Modern Food Brand,” host Christina Downey sits down with Matthew Newman, CCO at It’s Skinny, to talk about the hard choices founders must make early — and why focus, discipline, and a clear go-to-market strategy matter more than saying “yes” to everyone.

Matthew shares:

- Why startups must define where they want to live — and hold firm

- How It’s Skinny reset its core strategy before scaling

- The breakthrough behind their new low-carb, low-calorie rice innovation

🎧 Listen Now

Join the conversation with our global retail community at www.globalretailleaders.com

What happens when automation, speed, and smart fulfillment collide in the grocery industry?

In this episode of the Global Retail Leaders Podcast by RETHINK Retail, host Theo sits down with Petr Lizner of Rohlik Group - one of Europe’s fastest-growing online grocers, to walk us through how Rohlik’s blend of automation hardware and in-house software is redefining what modern grocery can achieve.

They explore:

- How Rohlik scales high-efficiency online operations across multiple countries

- How scalable automation can work in the online grocery environment

- The surprising fulfillment metrics, like near-zero commercial shrink, that online models can outperform offline retail on.

Join the conversation with our global retail community at www.globalretailleaders.com