Anne Johnson talks about doing support, including phone support and social media, at The Omni Group. Anne is particularly adept at OmniPlan, but, like all our humans, she helps support all our apps.

We discuss the challenges of arriving at common names for things when talking to customers — and of using words to describe a visual user interface. And along the way we talk about the Potatotron, The Big Lebotski, and OmniWarble.

Anne, when she’s not at work, is a singer with the Puget Soundworks chorus, and she was formerly with Seattle Women’s Chorus. Does that mean we end the show with a song? We do!

Some other people, places, and things mentioned: