In this episode, we discuss competencies, 2a. Change control and 2b. Conflict management.

The professional practice criteria for 2A. Change control;

PP1.1 Established a suitable change control process.

PP1.2 Implemented and maintained a suitable change control process.

PP1.3 Captured and recorded proposed changes to the agreed project scope.

PP1.4 Determined the high-level impact of proposed changes to the project scope including reference to relevant sources.

PP1.5 Determined the detailed impact on time and cost estimates of options relating to a proposed change.

PP1.6 Reached justified recommendations on the approval, rejection, or deferral of proposed changes to a project and updated stakeholders as necessary.

PP1.7 Updated plans and schedules reflecting the approved changes to a project demonstrating configuration management.

PP1.8 Used trend analysis to help determine the performance of the current and future projects.

The professional practice criteria for 2b. Conflict management;

PP1.1 Taken a proactive approach to identifying and addressing potential conflict situations which may have impacted on the project.

PP1.2 Taken an impartial approach to investigating the cause of conflict.

PP1.3 Evaluated and implemented conflict resolution measures, seeking assistance from others when necessary.

PP1.4 Responded appropriately and promptly to conflict situations where intervention was required.

PP1.5 Monitored the extent to which conflict resolution measures have been successful.

PP1.6 Sought to resolve conflict respecting the views, opinions, and concerns of all parties.

PP1.7 Supported others to resolve conflict.

For more guidance on the Association for Project Management Chartered Project Professional (ChPP), or any other project management training, please visit www.parallelprojecttraining.com or call 0118 321 5030.