13.1 define quality management,

13.2 define quality planning, quality assurance, quality control and continual improvement,

13.3 describe the benefits of the quality management process

 

This podcast is just part of the Parallel Learning System for the APM qualifications (APM PFQ and APM PMQ) for project managers. This approach includes a wide range of learning resources including a printed study guide, on-line e-learning, a tutor lead study group and project management courses that will boost your career prospects and lead to internationally recognised accreditation.