April Ramm is Email Support Lead and the longest-running Support Human — now with nine years at Omni! We talk about how she triages and categorizes support email, making sure that people who need urgent help go to the top of the list.

We also talk about doing phone support, about working remotely several days a week — and about her art: she makes beautiful wire-wrapped jewelry with semi-precious stones.

Here are a couple of photos:

You can see more on her Etsy store Niamh Gone Wired. You can also find her on Twitter @aprilramm and on Instagram.

Some other people, places, and things mentioned: