Troubleshooting is much more than solving problems. True troubleshooting is digging into the issue until you identify the root cause of the issue. This week we dig deep into the art of troubleshooting and give you some practical tips and ticks you can use to troubleshoot your way out of any issue!
-- During The Show --
01:00 Digital Signage & CCTV - Matt
XiboFrigate04:00 Rust Desk - Charlie
Rust DeskVideo on censortubeVideo Shownotes for docker installRportImportant to offer a paid "hosted" option11:00 Camera/NVR Combo - Mike
Chinese cameras badUsed Access CamerasMight be missing peicesMay need to be resetMay not have updatesGeoVisionStay away from GeoVision 360 CamerasSpork SyndromeBuy a Used SwitchSynology + Survelance Station[Orchard NVR](ipconfigure.com)MotionEyeOS21:20 Gadget of the Week
Notkia Hackaday24:00 News Wire
JRC Disaster Relief Algorithm
JRCGithubDIY PhotographyCircuit ValleyGHacksVenture BeatGrafana OnCall Open Source
Tech CrunchKDEMake Use Of9 to 5 LinuxFish ShellVenture BeatMake Use OfTotal War WARHAMMER III Ported to Linux
9 to 5 LinuxTech MonitorTech RadarAkamaiNew Linux Malware Symbiote
Threat Post28:15 Technical Problem Solving
Start with the end in mindDefine Success (Avoids Scope Creep)Appropriate Response to scope creepEliminate low hanging fruit firstMake sure things are up to dateBack tracing (try earlier versions)Nuke and PaveKeunwoo's Blog PostStart with what you knowEliminate VariablesSimplify or IsolateBe Firm "We have to do this"Minimize hardware and software configurationCan the problem be reproduced on single and/or multiple systemsRoot Cause AnalasysWhat is the causeIs it correctly fixedThree main Root CausesPhysicalHuman ErrorOrganizationalProblem Solving Steps1 Define the Problem2 Gather Data3 Identify Causal Factors4 Determine Root Cause for each factor5 Implement SolutionsDocumentationStart with existing documentationDocument and share trouble shooting stepsDocument the solution (no magic configs)Share the solutionEffective Bug ReportingA HUMAN IS ON THE OTHER SIDE OF YOUR BUG REPORT!!!Title/Bug ID/Reference PointEnvironment detailsSteps to reproduce a bugExpected resultActual resultVisual Proof (Screenshot/Video/Logs)Severity/PriorityResolution / PresentationReview the end goalWork around or fixEscalated/Filled Bug Report-- The Extra Credit Section --
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