Ask the CIO

Jim Tunnessen, VOA’s chief information officer and chief digital officer, said the Over the Top product will live in the cloud to ensure latency and performance issues don’t drag it down.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Sean Connelly, the Homeland Security Department’s TIC program manager, said new interim guidance letting remote workers connect to cloud services is heavily influenced by pilots that proved that flexibility and security don’t have to be opposite sides of the same coin.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

As the Air Force rolls out its proof of concept under the enterprise IT-as-a-service, one of the first pieces to go live is something as basic as a modernized help desk. It’s one of several efforts underway, including next generational networking and infrastructure, cloud services and data architecture, that will create this digital Air Force of the future. Bill Marion, the Air Force’s chief information officer, said the help desk initiative went live recently and it kicked off a busy 2020 for the enterprise IT-as-a-service initiative. Hear his conversation with Federal News Network's Jason Miller on Ask the CIO.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Renee Wynn, the NASA chief information officer, is retiring after about 30 years in government and is leaving the space agency on track to fix long-standing IT governance challenges.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

When the Department of Health and Human Services transforms its back office and mission technologies two themes emerge. The first is more typical of an IT modernization effort — consolidation and reduction of systems and contracts. The second theme is less concrete with a focus on both internal and external customers. Rajiv Uppal, the chief information officer at the Centers for Medicaid and Medicare Services, said his IT modernization strategy leans toward the second theme. For Jose Arrieta, who became the CIO at HHS in May, the customer, too, is critical but in the short term IT modernization was more about cutting costs. Hear more on this week's Ask the CIO with Federal News Network Executive Editor Jason Miller.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Joe Klimavicz, who retired after six years as the Justice Department CIO, said during his tenure the agency has significant strides in modernizing technology and providing improved services.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Jason Gray, the Education Department’s chief information officer, said fixing long-standing problems like laptops that took 20-to-40 minutes to boot up and log in and printer sprawl helped lay the groundwork for the next set of initiatives.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Nagesh Rao, the director of business technology solutions at the SBA, and Jim Trinka, the chief talent management officer in the Office of Information and Technology, say by focusing on customer experience, the applications, systems and people are improving how they meet their mission goals.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.