In this episode of Atomic Conversations, Sairam Krishnan talks with Hanah Mary Darley, Co-founder and Chief AI Officer at Geordie AI, about how IT leaders can securely adopt Agentic AI.

Hanah’s unique journey, from government intelligence to cybersecurity leadership at Darktrace and now AI strategy at Geodi, gives her a rare perspective on navigating AI-driven digital transformation

Enjoy the conversation!

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

“The adoption hesitation is not because the tool doesn't do great things. It's because people are not being brought along.”

In this episode of Atomic Conversations,  Troy DuMoulin, VP, Research & Development of PinkElephant joins Atomicwork CEO Vijay Rayapati to deliver a wake-up call to IT leaders everywhere:
👉 The AI transition isn’t years away — it’s already happening
👉 The barrier isn’t tech, it’s people, process, and organizational intent
👉 Most leaders are experimenting, but few have an actual plan
👉 Those who wait will become acquisition targets for those who don’t

If you’re leading change, or afraid you’re falling behind, this is a must-watch!

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

In this episode of Atomic Conversations, Joshua Nelson, Director of Technology Experience at Power Design Inc., sits down with Vijay Rayapati, CEO of Atomicwork, to discuss why AI is far from a passing trend — it’s the future of enterprise service.

Joshua shares his insights on how AI is driving a new era of experience management, reshaping how organizations approach IT support, and elevating employee experiences across the board. The conversation also unpacks the critical shift from traditional ITSM to Enterprise Service Management, and what it takes for forward-thinking companies to stay competitive in an AI-first world.

From strategy to implementation, this episode is a must-listen for tech leaders looking to harness AI to drive meaningful transformation at scale.

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

In this episode of Atomic Conversations, we sit down with Karl Mosgofian, former CIO at Gainsight, to trace his journey from a hands-on technologist during the dot-com boom to a startup-savvy strategic advisor in today’s AI-first world.

Karl reflects on how the role of IT has evolved over the decades and shares battle-tested advice for navigating the shift from operational IT to business strategy. From the mindset required to thrive in IT leadership to the critical importance of founder–CIO alignment, this episode is packed with insights for anyone building for — or as — a CIO.

You’ll also hear Karl’s take on how AI is shaping the next era of service management, and why understanding executive-level decision-making is essential for any startup looking to make a meaningful impact in the enterprise space.

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

In this episode of Atomic Conversations, Karthik Chakkarapani, SVP and CIO at Zuora, joins us to unpack what it truly means to transform the modern workplace experience — and how AI can play a pivotal role in that journey.

In conversation with Team Atomicwork, Karthik shares how Zuora crafted a digital workplace strategy rooted in employee-centric design, a clear vision, and the power of AI. From understanding employee needs to selecting the right technology partner, this episode offers a practical guide for IT leaders looking to drive meaningful change.

You'll also hear how the Atomicwork–Zuora partnership led to the creation of Agent Zoe, an AI-powered employee support agent that enables instant access to IT, HR, Finance, and Workplace services — all within Slack.

Whether you’re just getting started or looking to evolve your existing initiatives, Karthik's perspective will help you think about workplace transformation as a strategic, measurable driver of business outcomes.

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

In this exclusive episode of Atomic Conversations, Sangeeta Roy, VP of Digital Work Experience at Zuora, joins Lenin Gali, Chief Business Officer at Atomicwork, to explore how AI is reshaping enterprise operations from the inside out.

Together, they unpack the rise of agentic AI and its transformative potential in moving organizations beyond traditional automation toward intelligent, anticipatory service management. From streamlining IT workflows to enhancing enterprise agility, their conversation highlights the strategic shifts required to stay ahead in the AI era.

As Zuora partners with Atomicwork, Sangeeta also shares how this collaboration is enabling AI-driven ITSM to unlock new levels of productivity, efficiency, and decision-making for enterprises navigating rapid digital change.

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

In this episode of Atomic Conversations, Lenin Gali, Chief Business Officer at Atomicwork, speaks to Mark Settle, a distinguished seven-time CIO and influential ITSM thought leader. 

Mark Settle represents a rare breed of technology leader who combines hands-on leadership experience with profound insights into IT management practices. Having served as CIO across diverse industries including BMC Software, IHS, Oxy, and Arrow Electronics, he has consistently transformed IT organizations into strategic business assets.

His journey in IT leadership is marked by his contributions as an author of two groundbreaking books: "Truth from the Trenches: A Practical Guide to the Art of IT Management" and "Truth from the Valley: A Practical Primer on IT Management for the Next Decade." (We actually have them in office!) These works have become essential reading for IT leaders navigating the complexities of modern technology management. 

Listeners will gain unique insights into practical approaches to IT leadership, digital transformation strategies, and the future of IT service management from someone who has been at the forefront of industry evolution.

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

In this episode of Atomic Conversations, Lenin Gali, Chief Business Officer at Atomicwork, speaks to former Global CIO and EVP of TransUnion Abhinav Dhar.

Abhinav Dhar represents a rare breed of technology leader who blends technical expertise with strategic vision. As a former Global CIO and CTO of TransUnion, and a former Chief Digital Officer, he has consistently leveraged technology as a critical business lever. His long career in IT and Digital Technology is distinguished by his skill in building high-performance teams, driving innovation, and creating economic value through investments in technology

Listeners will gain unique insights into how forward-thinking technology leaders are using AI, service management platforms, and new technology to redefine the future of business.

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

In this episode of Atomic Conversations, Lenin Gali, Chief Business Officer at Atomicwork, speaks to CIO of Ammex Corp and Atomicwork customer, Chad Ghosn.

Chad has a diverse and extensive work experience spanning over two decades. Chad began his career in the United States Air Force, then worked at Dell, Kaiser Permanente, Expedia, and Wayfair. Currently, he holds the position of Global Chief Technology Officer at AMMEX Corporation, where they are responsible for IT security, infrastructure, application development, data center management, and cloud services.

Chad and Lenin spoke about Chad’s professional journey, AI’s role in IT innovation, why Ammex chose Atomicwork for their IT needs, the product’s impact, optimising data for AI efficiency, AI learning and feedback mechanisms, AI’s role in reducing mundane tasks, building trust in AI and data security, and the future of AI in organisational ecosystems.

This is a unique episode in that for the first time ever, we have an Atomicwork customer on the podcast, talking about the product.

You can follow Chad and Lenin here:

Chad Ghosn - https://www.linkedin.com/in/chad-ghosn-6002015/
Lenin Gali - https://www.linkedin.com/in/leningali/

Our website - https://www.atomicwork.com/

Atomic Conversations website: https://www.atomicwork.com/podcast

#AIinIT #GenAI #AI #CIO #IT #ITSM #ESM

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

In this episode of Atomic Conversations, Sajeesh Sahadevan, head of community and thought leadership at Atomicwork, talks to ITSM veteran Doug Tedder.

Doug Tedder is the principal of Tedder Consulting, a service management and IT governance consultancy. Doug is a respected industry leader and an expert in navigating interactions across levels, from senior executives to frontline practitioners. He was listed among HDI’s “Top 25 Thought Leaders in Technical and Service Management” for 2018, 2020, and 2023. 

Doug and Sajeesh spoke about how IT organisations need to approach ESM and how AI can help organisations leapfrog into enabling service management across the business. They discussed common misconceptions around ESM and boiled it down to first principles. They also covered how AI was going to be a game-changer for ESM implementation.

You can follow Sajeesh and Doug here:

• Sajeesh Sahadevan - https://www.linkedin.com/in/sajeeshsahadevan/
• Doug Tedder - https://www.linkedin.com/in/dougtedder/

Our website - https://www.atomicwork.com/

Atomic Conversations website: https://www.atomicwork.com/podcast

#AIinIT #GenAI #AI #CIO #IT #ITSM #ESM

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.