Atomic Conversations

Charlie is an IT veteran who has written three books and hundreds of articles on technology. He published The Digital Experience Report, and founded and writes for The Institute for Digital Transformation.

Before becoming an analyst, Charlie ran technical ops for a billion-dollar healthcare org. He has also run large-scale technology and digital transformation programs as a consultant.

If you get past his accomplishments and sit down to chat with him, you’ll soon find that he has a grounded first-principles perspective on pretty much everything. He’s not afraid to question conventional wisdom and he has a particular aversion against overcomplicating things. He also has a wealth of knowledge and uses tons of anecdotes to illustrate his points.

So, when he agreed to join us for an episode of Atomic Conversations, we knew it was going to be real talk. Enjoy!

Read our blog post on this episode: https://blog.atomicwork.com/atomic-conversations-charles-araujo/

Follow Charlie here:
LinkedIn- https://www.linkedin.com/in/charlesaraujo/

Follow Sairam (Atomicwork) here:
LinkedIn- https://www.linkedin.com/in/sairamkrishnan/
Twitter- https://twitter.com/_sairamkrishnan
Website- https://www.atomicwork.com/

Atomic Conversations website: https://www.atomicwork.com/podcast

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

Stephanie Denino is the Director of Applied EX practice at TI People – an employee experience consultancy (EX). Stephanie works with leaders who are eager to shape and apply the practices that will allow them to systemically improve experiences for and with their people. 

Through her work, she helps organizations chart their path toward excellence on EX, improve critical work experiences, and build capabilities needed to improve experiences, at scale. Before joining TI People, she spent 6 years building up the Global Employee Experience team at Accenture – this practitioner lens is one she carries with her as she now serves a broad range of organizations in this space.

In this episode, we spoke to Stephanie about EX's growth as a function, where it came from, and where it's going. We also talked about the key players who make EX better at organizations, and how organizations themselves have started getting better at EX.

Follow Stephanie here:
LinkedIn- https://www.linkedin.com/in/stephaniedenino/

Follow Sairam (Atomicwork) here:
LinkedIn- https://www.linkedin.com/in/sairamkrishnan/
Twitter- https://twitter.com/_sairamkrishnan
Website- https://www.atomicwork.com/

Atomic Conversations website: https://www.atomicwork.com/podcast

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

Yvonne Tan is the Chief People Officer of Dentsu South East Asia. She is a richly experienced HR leader with long stints at organizations including UBS, mining giant BHP, PwC, and Dentsu. 

Though Yvonne has worked in every aspect of modern HR, we wanted specifically to speak to her about something she is personally invested in - scaling emotionally intelligent leaders. We also spoke about organizational values, culture, and employee engagement.

Read our blog post on this episode: https://blog.atomicwork.com/atomic-conversations-yvonne-tan/

Follow Yvonne here:
LinkedIn- https://www.linkedin.com/in/yvonnetan/

Follow Sairam (Atomicwork) here:
LinkedIn- https://www.linkedin.com/in/sairamkrishnan/
Twitter- https://twitter.com/_sairamkrishnan
Website- https://www.atomicwork.com/

Atomic Conversations website: https://www.atomicwork.com/podcast

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

Amarnath is a seasoned IT leader, with over 14 years of experience in support and delivery. With a strong focus on customer service and customer satisfaction, he has led IT teams in companies like ValueLabs, before becoming the Director of IMS at HighRadius.

Amarnath is also an ITIL expert, leveraging its frameworks to make sure processes in HighRadius run smoothly.
 
We spoke about digital transformation, digital employee experience, and most importantly, why HR, IT, and BizOps seem to find it so tough to talk to each other, and what that means to employee experience.

Read our blog post on this episode: https://blog.atomicwork.com/amarnath-gattu-it-employee-experience/

Follow Amarnath here:
LinkedIn- https://www.linkedin.com/in/amarnath-gattu-b96abaa/

Follow Sairam (Atomicwork) here:
LinkedIn- https://www.linkedin.com/in/sairamkrishnan/
Twitter- https://twitter.com/_sairamkrishnan
Website- https://www.atomicwork.com/

Atomic Conversations website: https://www.atomicwork.com/podcast

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

Suzanne Lucas is a writer and consultant, best known by the moniker, Evil HR Lady. She has over 20 years of experience in HR, working for companies like Marriott, IBM, and Sun Microsystems. Suzanne began her career as a recruiter but quickly moved into other areas including training, employee relations, and performance management. In 2005, she started writing a blog called Evil HR Lady, where she shared her insights and advice on various HR-related topics. The blog quickly gained a following, and has since been featured in The Wall Street Journal, New York Times, and Forbes. As a consultant, Suzanne works with companies to help improve their HR practices and develop strategies for managing their workforce. Her areas of expertise include employee engagement, performance management, and leadership development. 

Known for her no-nonsense approach and her willingness to challenge traditional practices, Suzanne is highly respected in the HR community and is considered a thought leader.

In this episode, she talks about what has changed in HR in the last few years, how technology and AI will play a pivotal role in augmenting HR, and how HR professionals can adapt themselves and their organizations for the new world.

Read our blog post on this episode: https://blog.atomicwork.com/suzanne-lucas-hr-technology/

Follow Suzanne here:
LinkedIn- https://www.linkedin.com/in/suzannemlucas/
Twitter- https://twitter.com/RealEvilHRLady
Website- https://www.evilhrlady.org/

Follow Sairam (Atomicwork) here:
LinkedIn- https://www.linkedin.com/in/sairamkrishnan/
Twitter- https://twitter.com/_sairamkrishnan
Website- https://www.atomicwork.com/

Atomic Conversations website: https://www.atomicwork.com/podcast

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

Sidu Ponnappa is an entrepreneur, technologist, and investor. In 2015, his startup C42 Engineering was acquired by the Indonesian behemoth Gojek. At Gojek, Sidu served on the Board of Directors and held several roles including Managing Director at Gojek India, and later served as SVP of Internal Products globally.

Ponnappa has spoken at various tech conferences, including AWS re:Invent and Google Cloud Summit, and is also an active angel investor, with a portfolio that includes companies such as Razorpay, Hasura, and Belong. He is at work building his next startup, which is currently in stealth mode.

In this episode, Sidu talks about how people operations is an engineering problem, how the software you use powers your culture, and how he helped design the employee experience and tech at Gojek.

Read our blog post on this episode: https://blog.atomicwork.com/sidu-ponnappa-employee-experience-engineering/

Follow Sidu here:
LinkedIn- https://www.linkedin.com/in/sidup/
Twitter- https://twitter.com/ponnappa
Website- https://sidu.in/

Follow Sairam (Atomicwork) here:
LinkedIn- https://www.linkedin.com/in/sairamkrishnan/
Twitter- https://twitter.com/_sairamkrishnan
Website- https://www.atomicwork.com

Atomic Conversations website: https://www.atomicwork.com/podcast

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

Trish is the CEO and Principal Analyst for H3 HR Advisors, a renowned HR consultancy. She is a seasoned HR executive, and specializes  in technology selection and implementation for organizations since the last 20 years. Naturally, she was the perfect guest for our episode on HR tech.

She is also the co-host of the most listened to HR industry podcast, the HR Happy Hour.

In this episode, Trish talks about innovation in HR tech, the post-pandemic world with its new breed of leaders, and how tech has a solution to almost everything, from HR operations to optimizing personal life.

Read our blog post on this episode: https://www.atomic.work/blog/atomic-conversations-trish-mcfarlane-on-the-new-innovations-and-opportunities-in-hr-tech

Follow Trish here:
LinkedIn- https://www.linkedin.com/in/trishamcfarlane/
Twitter- https://twitter.com/TrishMcFarlane
Website- https://www.trishmcfarlane.com/

Follow Sairam (Atomicwork) here:
LinkedIn- https://www.linkedin.com/in/sairamkrishnan/
Twitter- https://twitter.com/_sairamkrishnan
Website- https://www.atomicwork.com

Atomic Conversations website: https://www.atomicwork.com/podcast

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

Alan has over 3 decades of rich experience in IT development and service management. In fact, he is a pioneer in the Managed Service Provider space. Naturally, he was the perfect choice as our first guest to know employee experience from an IT lens.

Alan likes to call himself as one of world's oldest 'digital native', and there's a great bit at the end of the episode about remote work.

In this 25-min power-packed episode, Alan talks about how IT leaders are looking to apply customer experience principles to employee experience, culture that prioritizes employee experience, evolving role of IT leaders from dictating to advising, what good software is, and why the future of work involves humans+bots.

Read our blog post on this episode: https://www.atomic.work/blog/atomic-conversations-alan-berkson-on-its-role-in-employee-experience

Follow Alan here:
LinkedIn- https://www.linkedin.com/in/alanberkson/
Twitter- https://twitter.com/berkson0

Follow Sairam (Atomicwork) here:
LinkedIn- https://www.linkedin.com/in/sairamkrishnan/
Twitter- https://twitter.com/_sairamkrishnan
Website- https://www.atomicwork.com

Atomic Conversations website: https://www.atomicwork.com/podcast

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

Ranked as the #1 management guru by Business Week, profiled by Fast Company as one of the world’s top 10 creative people in business, and a top 5 coach in Forbes, Dave Ulrich is famously known as 'The Father of Modern HR'.

In this, the inaugural special episode of Atomic Conversations, Dave talks about the major problems HR is facing today, including uncertainty and the need to create value for stakeholders. Dave stresses the importance of adapting and navigating the new world of work, and what HR needs to do to keep up.

Read our blog post on this episode: https://www.atomic.work/blog/atomic-conversations-dave-ulrich-on-reiventing-hr-for-the-modern-workplace

Follow Dave here:
LinkedIn- https://www.linkedin.com/in/daveulrichpro/
Twitter- https://twitter.com/dave_ulrich
Website- https://www.rbl.net/

Follow Sairam (Atomicwork) here:
LinkedIn- https://www.linkedin.com/in/sairamkrishnan/
Twitter- https://twitter.com/_sairamkrishnan
Website- https://www.atomicwork.com

Atomic Conversations website: https://www.atomicwork.com/podcast

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.