In the last few years, Portland has tried a number of different tactics to make responding to 911 calls more efficient and faster. Not all of them have worked. In 2021, the Fire Bureau added the Community Health Division to shift its response, so that not every 911 call gets a full engine and ambulance. Though the Community Health Division and its Community Connect program have since been eliminated, a new audit of the program reveals much about how the bureau can best support programs like Portland Street Response and Community Health Assess & Treat (CHAT). KC Jones, audit services director, joins us to talk about the report.