Australia Post

Three very different businesses share how their Peak season is going so far.

Gary Starr, EGM, Parcel, Post & eCommerce Services, talks with leaders from some of Australia's best-known retailers. They cover how they prepared, what's working right now and what they've changed for Cyber Weekend and Christmas. 

Featuring:

• Elle Roseby, Group CEO & Managing Director, Adairs Group
• Leela Sennitt, GM eCommerce & Loyalty, Wesfarmers Health
• Chris Miles, CEO, Kip&Co

This panel is from the Australia Post Business Talks: Halftime Huddle webinar, which streamed live on Wednesday October 7th 2026.

Listen to the whole show here.

Prefer to watch? Check out Business Talks on YouTube.

Business Talks is a webinar and podcast series from Australia Post. It helps Australian businesses keep up with the ever-changing eCommerce landscape.

See omnystudio.com/listener for privacy information.

How are Australians really shopping this Peak, and how has spending changed from what was forecast before the season?

Gary Starr, EGM, Parcel, Post & eCommerce Services, talks with two experts about shopper sentiment and retail conditions. They share what businesses need to know right now as Cyber Weekend and Christmas get closer.

Featuring:

• Victoria Devine, Founder & CEO, She's On The Money
• Chris Rodwell, CEO, Australian Retail Council

This panel is from the Australia Post Business Talks: Halftime Huddle webinar, which streamed live on Wednesday October 7th 2026.

Listen to the whole show here.

Prefer to watch? Check out Business Talks on YouTube.

Business Talks is a webinar and podcast series from Australia Post. It helps Australian businesses keep up with the ever-changing eCommerce landscape.

See omnystudio.com/listener for privacy information.

Peak is here, and your business is already in the middle of it. In this Peak edition of Business
Talks, Australia Post looks at how the biggest season of the year is tracking right now. You'll also
hear practical ideas to help you finish the year strong.

Hosted by Gary Starr, EGM, Parcel, Post & eCommerce Services, the session starts with a live cross to our Sunshine West facility, where we announce this year's final sending dates.

Next, we look at what's happening with shopper sentiment and spending.

Finally, we sit down with some of Australia's leading retailers to hear how they're getting through Peak so far and how they're adapting for Cyber Weekend and Christmas.

Featuring:

• Shane Plant, EGM, Network Operations, Australia Post

• Elle Roseby, Group CEO & Managing Director, Adairs Group
• Leela Sennitt, GM eCommerce & Loyalty, Wesfarmers Health
• Chris Miles, CEO, Kip&Co
• Victoria Devine, Founder & CEO, She's On The Money
• Chris Rodwell, CEO, Australian Retail Council

Australia Post Business Talks: Halftime Huddle webinar streamed live on Wednesday October
7th 2026.

Listen to the whole show here.

Prefer to watch? Check out Business Talks on YouTube.

Business Talks is a webinar and podcast series from Australia Post. It helps Australian
businesses keep up with the ever-changing eCommerce landscape.

See omnystudio.com/listener for privacy information.

The Strategies Defining International Advantage in 2026 and Beyond

What will separate winning retailers from the rest in the years ahead? In this future-focused session, we explore the forces redefining retail performance across Australia and the world.

From the unique dynamics shaping Australian eCommerce, to the rise of marketplaces, changing customer expectations and the rapid adoption of smart locker technology, this conversation reveals where competitive advantage is heading next.

Hosted by Gary Starr, EGM at Australia Post, this session welcomes Jordan Berke, Founder & CEO of TOMORROW and one of the world’s leading digital retail advisors, for an expert view on the future of omnichannel growth.

Special thanks to our guests

• Jordan Berke, Founder & CEO, TOMORROW
• Host: Gary Starr, EGM Australia Post

Discover how Australia Post can help your business Go Global

Unbox the Australia Post 2026 eCommerce Report for more actionable insights

Subscribe to Australia Post Business Talks on Spotify & Apple Music

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Unboxing the Cross-Border Channel Matrix with Aussies Winning in New Markets

How do successful Australian brands grow internationally? In this practical session, we move from strategy to execution, exploring the channels, partnerships and decisions driving global expansion today.

From digital acquisition and direct-to-consumer growth to marketplaces, retail partnerships and omnichannel strategy, this conversation unpacks how businesses can build momentum in new markets.

Hosted by Chelsea O’Reilly, GM Enterprise & Government at Australia Post, this session features Clementine Boshevski, Founder & CEO of Salt Lab, and Alison Trang, eCommerce Manager at LEO LIN, sharing real-world lessons from brands expanding beyond Australia.

Special thanks to our guests

• Clementine Boshevski, Founder & CEO, Salt Lab
• Alison Trang, eCommerce Manager, LEO LIN
• Host: Chelsea O’Reilly, GM Australia Post

Discover how Australia Post can help your business Go Global

Unbox the Australia Post 2026 eCommerce Report for more actionable insights

Subscribe to Australia Post Business Talks on Spotify & Apple Music

Watch more Business Talks sessions

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Strategic Clarity in a Volatile Geopolitical Environment

In this opening session of Business Talks: Going Global, we examine the macroeconomic and geopolitical forces reshaping global commerce, and what they mean for Australian businesses with international ambitions.

While uncertainty dominates headlines, global demand remains strong in many sectors. The key is understanding where opportunity is shifting and how to respond strategically.

Australia Post’s Gary Starr is joined by Dr. Paul Grimes, CEO of Austrade, and Makenna Ralston, CEO of CommBank iQ, for a data-rich discussion on trade trends, market confidence and how businesses can navigate complexity with greater clarity.

Special thanks to our guests

• Paul Grimes, CEO Austrade
• Makenna Ralston, CEO Commbank iQ
• Host: Gary Starr, EGM Australia Post

Discover how Australia Post can help your business Go Global

Unbox the Australia Post 2026 eCommerce Report for more actionable insights

Subscribe to Australia Post Business Talks on Spotify & Apple Music

Watch more Business Talks sessions

See omnystudio.com/listener for privacy information.

The Australia Post eCommerce Report is an annual snapshot of Australia’s online shopping landscape, centred around millions of parcel deliveries, spend data and the emerging trends shaping modern eCommerce.  

In this episode, Australia Post hosts Gary Starr - Executive General Manager of Parcel, Post & eCommerce Services, and Aimee Dixon - General Manager of Brand & Retail Marketing, go behind the numbers to outline the biggest surprises – and opportunity areas from the report.  

From agentic commerce to recommerce, the value of content and why basket sizes are shrinking for all generations bar one, you’ll get the top takeaways from this year’s report in one easy listen.  

For more details and access the full report, head to Australia Post eCommerce Report 2026 | Australia Post 

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In this episode of Australia Post Business Talks, we go global. Gary Starr, EGM of Parcel, Post and eCommerce Services, sits down with Jordan Berke, CEO of TOMORROW and former head of Walmart’s digital-first transformation in China, to unpack the global forces reshaping the future of eCommerce.

With deep insight from one of the world’s most competitive retail landscapes, Jordan shares the key strategies international brands are using to stay ahead - and how Australian businesses can apply them in a rapidly evolving local market.

This conversation explores:

• The rise of marketplace dominance and how brands can differentiate
• Localisation done right: examples of global retailers adapting to regional markets
• The growth of content-driven commerce and the TikTok effect
• The role of data in building loyalty through personalisation and subscriptions
• How shipping expectations like free and same-day delivery are impacting growth
• Emerging innovations in recommerce and AI-powered shopping experiences
• What Australian retailers can learn from global shopping festivals

If you want to stay competitive on a global stage, this episode offers powerful insights into what’s working now - and what’s coming next.

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Jordan Berke | Founder & CEO TOMRROW
Jordan Berke LinkedIn Jordan Berke | LinkedIn
TOMORROW Website About | Tomorrow Retail Consulting

Host: Gary Starr | EGM Parcel, Post & eCommerce Services, Australia Post
Gary Starr LinkedIn Gary Starr | LinkedIn

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In this episode of Australia Post Business Talks, we explore how two of Australia’s most dynamic retail brands are winning in a market defined by change. Hosted by Top 50 People in eCommerce Hall of Fame inductee Julie Mathers, Founder of Snuggle Hunny, this conversation dives into the CX, loyalty and digital strategies that are helping brands not just keep up but also lead.

You’ll hear from:

• Tara McKeon, Founder of Proud Poppy, on how building a community-first brand with a strong social presence has driven deep customer loyalty
• Matthew Horn, Group GM at Country Road Group, on how redesigning product pages and optimising the customer journey has increased conversion, AOV and long-term value

Together, they unpack:

• The customer behaviour shifts reshaping retail
• Why delivery experience is a make-or-break loyalty factor
• The biggest trends on the horizon - from social commerce to recommerce

If you're looking to create standout experiences that keep your customers coming back, this episode is full of actionable insights from leaders doing just that.

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Julie Mathers | Founder & CEO Snuggle Hunny
Julie Mathers LinkedIn Julie Mathers | LinkedIn
Snuggle Hunny Snuggle Hunny | Organic Clothing and Baby Swaddles Australia

Matthew Horn | Group GM, Country Road Group
Matthew Horn LinkedIn Matthew Horn | LinkedIn
Country Road Group Country Road Group

Tara McKeon | Founder & CEO Proud Poppy
Tara McKeon LinkedIn Tara McKeon | LinkedIn
Proud Poppy Sizes 6 to 30 | Women's Clothing Australia | Ships Worldwide – Proud Poppy Clothing

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In this episode of Australia Post Business Talks, we dive into the generational shifts reshaping the future of eCommerce. As part of our Winning in the Fast Lane series, Gary Starr, EGM of Parcel, Post and eCommerce Services at Australia Post, sits down with renowned social researcher Mark McCrindle to explore how Aussie brands can better connect with Gen Z and the rapidly emerging Gen Alpha.

With Gen Alpha now influencing over $8.5 trillion in global spending, understanding their values, behaviours, and expectations is critical for future-proofing your brand. Drawing on new research from McCrindle, the conversation unpacks:

• Who Gen Alpha are - and why they matter to retailers now
• Why tailoring customer experiences by generation is no longer optional
• How delivery expectations are evolving across age groups
• What matters more than price in a value-conscious market

If you're looking to stay competitive in a fast-changing retail landscape, this episode offers timely insights and practical takeaways to help your business win with the next generation of customers.

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Want to hear more Business Talks? Subscribe on:
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Mark McCrindle | Founder & CEO, McCrindle
Mark McCrindle LinkedIn Mark McCrindle | LinkedIn
McCrindle Research Home - McCrindle

Host: Gary Starr | EGM Parcel, Post & eCommerce Services, Australia Post
Gary Starr LinkedIn Gary Starr | LinkedIn

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