Australia Post

In this episode of Ready to Retail, we had the wonderful pleasure of talking all things Post Pride with Ron Dickman one of our Senior Postal Services Officers at West Perth as well as voluntary roles as the State Lead for both Post Pride and InterRetail in Western Australia. We also had the ability to speak with Alex Zachariah, Acting Head of Convenience for Woolworths, and Proud at Woolworths Group Committee Lead – Partnerships, about Inter Retail and what the program is, the vision for InterRetail and how this plays a part in the broader retail landscape. Alex also breaks it down for us and gives us some valuable insight into the small things we can do, that sometimes make the biggest impact with our teams across the country.
In a recent LinkedIn Post, Ron reflects on what it's like to be part of the Post family:
“It’s incredibly empowering to work for an organisation that recognises and celebrates its people. At AP we aren’t defined or judged by our gender, sexuality or made to feel like we have to ‘dim our light’. In fact, we are encouraged to shine and embrace our individuality every day. It shows that Post stands by its core values – Trust, Inclusivity, Empowerment and Safety. They don’t just talk the talk. They also strut the strut!” #AusPostLife
PostPride is Australia Post Group’s employee network of people who are interested in developing, supporting, or learning more about the Australia Post LGBTI+ community. This network is for everyone – LGBTI+ employees and allies. We welcome anyone who has a genuine interest in ensuring that everyone is treated with respect, regardless of their sexual orientation, gender identity or intersex status.
PostPride members receive regular updates on activities, internally and external to Australia Post Group. Members can also become actively involved in providing event, peer or policy support. To join, email [email protected].
PostPride has moved to operating in state-based chapters to ensure that activity is locally focused and geographically accessible. If you’d like to contribute to activity supporting our LGBTI+ colleagues and the broader LGBTI+ community, let the team at [email protected] know!
To find out more on Post Pride at Australia Post:

• Visit Isaac by clicking HERE
• For more resources click HERE
• Socials
• Facebook Rainbow Peer Support click HERE
• Facebook WA Chapter click HERE
• Instagram WA Chapter click HERE

Watch this space to find out more on InterRetail and how it will work with Post Pride at Australia PostAs always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: [email protected]This episode was produced by Glenene Kelly & Joan Lawrie, edited by Aiden McNamara and hosted by Joan Lawrie

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In this episode of Ready to Retail, we are joined by Paul Zahra the CEO of the Australian Retailers Association. ‘. The ARA provides opportunities to engage, learn and network with industry peers through events, workshops, courses, and webinars. And as part of the Licensed Post Office network, you are automatically provided a membership courtesy of Australia Post!The Australian Retailers Association is Australia’s largest and oldest retail association and represent over 1.2 million people and a $360billion sector. Their mission is to ensure retail success by informing, protecting, advocating, educating, and saving money for members’
We had the opportunity to talk with Paul about the state of retail, consumer habits and where that’s all heading, some key actions we can take to prepare for this next part of the retail year, the part the ARA plays in retail and what support they offer to our network.
We talk through all of this and more in this episode, and if you would like to more information on the Australian Retailers Association and what they do, you can click HERE or follow the below:
The Australian Retailers Association (ARA) membership protects retailers from the day to day risks of running a retail business by ensuring retailers such as Licensed Post Offices have all the necessary tools and frameworks for successful operations. Australia Post provides complimentary ARA membership to all licensees. As a licensee, there’s no need to be in the dark about employment relations (ER), wage rates, dismissals, tenancy issues, and more.
If you require additional information, please call the ARA on 1300 368 041 or e-mail [email protected]
As part of your membership you will receive:• Employment Relations support including unlimited telephone advice; employment enquiries such as redundancy and wage rates and invitations to seminars and industry events• Access to a no obligation consultation in relation to any issue with your retail lease and the Lessee/ Landlord relationship.
Support is provided by Lease1. Consultations can be booked directly through www.lease1.com.au or by contacting a Member Services officer at the ARA.
Opt-in now to gain access to the ER portal and to receive email communications from ARA.
Go to POP | Knowledge Hub | LPO | Benefits Plus Program, download and fill in the form and fax to (03) 8379 3800

• Visit POP: Benefits Plus - ARA membership inclusions
• Access to the ERMS portal: HR support for LPO's

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: [email protected]

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In this Products & Services episode of Ready to Retail, we will be taking a look at a program that whilst may not be new, but in a time when sending is at an all-time high, understanding the relationship between small business and Australia Post is paramount. This is where the Local Business Partner Program steps in. You will hear from Manfred Granig, Channel Sales Manager South for the Local Business Partner Program to understand some of the components within this program, what they mean to you in our Post Offices as well as our customers. This is all about making sure we understand our customers and that they have the best possible solution to meet their small business needs.The Local Business Partner Program’s goal is: To support the Australian community and help businesses grow. It is important that business customers receive a consistent experience whether in contact with a Licensed Post Office, Corporate Post Office, Business Centre or Sales Representative. The Local Business Partner Program will give every participating Post Office the opportunity to effectively sell products to support their customers’ growth within Australia Post. Customers choose who they do business with and this program helps to ensure our workforce is ready and capable to respond to business opportunities wherever they present.
We will walk through all of this and more in this episode, however, if you would like to more information on the Local Business Partner Program, you can click HERE or follow the below:

• Contact the team on: [email protected]
• Training information: OurPost Dashboard | Me & My Learning | My Learning then search for Local Business Partner EDGE Training Retail
• Information sheets and easy guides are available on POP: Knowledge Hub | LPO | Local Business Partner Program

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: [email protected]

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In this episode of Ready to Retail, we get back to basics and learn all about what’s happening in the world of Retail Rewards with the effervescent Chris Roach, Manager, Retail Performance & Recognition.Chris takes the time to share with us all many great hints and tips, from reading the first copy of Ruby’s News, to the most important thing about making Retail Rewards successful in your Post Office being communication. You’ve got to know where the goal posts are to kick those goals people!Last but not least, for all of our Post Office teams out there, you have a chance to win some amazing prizes just for listening in and answering a few questions!!!For all of our LPO Teamsentry formAll you have to do is listen to the Retail Rewards Podcast then enter the key phrase in our for your chance to win. Entries close COB 30 September 2021. See entry form for further terms and conditionsFor all of our CPO Teamsentry form All you have to do is listen to the Retail Rewards Podcast then enter the key phrase in our for your chance to win. Entries close COB 30 September 2021. See entry form for further terms and conditions
For further details on Retail Rewards and how to make sure you and your teams are as up to date as possible, go to POP > Knowledge Hub > People Process > Retail Rewards. You can also contact the Retail Rewards team on: [email protected]
As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: [email protected]

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In this episode of Ready to Retail, we spoke to Michelle Keem, our Sustainability Manager for Packaging, Waste and the Circular Economy, about a new soft plastic recycling program Australia Post has been piloting over the last couple of months.We also wanted to chat to someone who’s been a little more ‘boots on the ground’ with this pilot program, so we gave Paul Marquis, the Licensee from Berry Post Office a call.
Berry Post Office has been part of the pilot program for the last couple of months, and Paul has some insights into how his local community found the pilot program, and why he thinks Australia Post’s investment in a sustainable future is worthwhile.
Australia Post is Australia’s largest retailer and electric vehicle fleet operator for last mile delivery. We have a crucial role to play in building a sustainable future, and as one of Australia’s most trusted brands our power to make a positive difference is more important than ever.
As you will hear, at the Prime Minister’s Plastics Summit in 2020, our EGM for Customer and Community, Nicole Sheffield pledged that by this December, our entire plastic satchel range will contain recycled plastic.For over 200 years, we’ve provided access to essential services that connect people, businesses and communities across Australia, and to the world. As our country and communities have grown, we’ve been there.Our Corporate Responsibility Plan, underpinned by the UN Sustainable Development Goals, reinforces that our commitment to operating ethically and responsibly is driven by a long-term vision to create value for the community in decades to come.
If you would like to learn more about anything you heard in this episode, there are a few places you can go to find out:

• For information on Plastic Forests - https://plasticforests.com.au/
• For information on Replas - https://www.replas.com.au/
• For information on RED Group - https://www.redcycle.net.au/

Further details on the rollout of this program will be shared via POP soon. In the meantime, if you wish to express interest in this program, please email [email protected]
As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: [email protected]

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In this Products & Services episode of Ready to Retail, have the opportunity to understand some of the components within our International Services, specifically, Electronic Advance Data. This week we are joined by Elizabeth Hasted, International Product Manager for International Services.
Australia Post – like other carriers, uses postal networks across the world to get our international products from Australia, to their final destination overseas. Australia Post are part of the Universal Postal Union – known as the UPU, which is a group of 192 countries that was established back in 1874 .
There is currently a global shift to Electronic Advance Data compliance where countries around the world are moving to improve border control and security. It gives customs officials in the destination country all the information they need to complete their inspections.
Australia Post is ensuring that we do what we need, to ensure compliance and to make sure that our customers parcels arrive in a timely manner.
We walk through all of this and more in this episode and if you would like more information on International Services, specifically EAD, you can contact or follow the below:

• Procedural support: EPOS Help desk 1800 807 994
• Technical support: IT Service Desk 132 131
• Compliance and product information: Please contact Rebecca Huang, Product Manager, International Services, 0408 519 873
• Information sheets and easy guides are available on POP: Knowledge Hub | Product / Service | Mail | International | Electronic Advance Data (EAD).

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: [email protected]

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In this episode of Ready to Retail, we welcome to this episode of Ready to Retail. I am Joan and this week we are joined by Tony Barnard, the Product Manager for Post Office Boxes. In this episode, Tony is going to give us the low down on special discounts and offers and introduce us all to Post Office Box Rewards.
What is Post Office Box rewards we hear you ask? Post Office Box Rewards is a free discount and offers program available to all PO Box consumer customers. Post Office Box Rewards is available to all PO Box Consumers that have a linked MyPost account. Consumers will have access to a variety of discounts that will be available from various merchants such as retailers, restaurants, and attractions via a third-party rewards website.
For further information about the process and product support on offer, this can be found on the POP Knowledge Hub at Product / Service | Delivery Choices | Post Office Boxes | Post Office Box Rewards or via email at [email protected]
For transactional assistance with PO Box or MyPost transactions, please contact the Retail Help Desk on 1800 807 994 or email any non-urgent matters, along with your WCC, to [email protected] For customers
For queries relating to PO Boxes and MyPost, customers should be directed to Australia Post Customer Services on 131 318.
For queries specific to the Post Office Box Rewards website customers can email [email protected]
As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: [email protected]

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In this episode of Ready to Retail, we are joined by Sharon Carroll, the Diversity and Inclusion Partner as well as Kate Havas who works with us in the customer contact centre and has been kind enough to share her story. In this episode, we explore what accessibility really is and talk more about this and disability inclusion at Australia Post. We also bust a few myths and really get to the heart of the conversation.
Over our long history, our social purpose and commitment to the community has remained the same: to create connections and opportunities that matter to all Australians. With more than four million people in Australia living with disability, Australia Post is committed to providing access to essential services that connect people, businesses and communities across Australia and to the world. Since launching our first Accessibility Action Plan in 2012, Australia Post has focussed on improving access and inclusion for our employees, customers and the broader community.Australia Post’s Engagement & Diversity team is building disability confidence through the delivery of ‘Lets talk disability’ and ‘You CAN ask that’ training sessions to enable our Talent Acquisition and Learning and Development teams to understand the what, how and why of disability and accessibility. Employees and managers also have access to a range of guidelines and resources to support them in providing a more inclusive workplace for people with disability. These resources include a series of videos produced by the Federal Government ‘Job Access Employer Toolkit’, filmed on location at Australia Post featuring our employees.The Accessibility and Inclusion Plan (AIP) sets out our whole of business approach, working together, to provide inclusive and accessible employment, products, services and places for everyone. Our objectives and actions are presented across five key areas: Our Commitment Our People, Our Customer, Our Place and Our Community.The Accessibility Steering Group, comprising representatives of key business areas is charged with bringing the Accessibility Action Plan to life across all areas of our work and undertaking status and progress reporting against the objectives and goals of this plan. We will promote the plan’s initiatives and share information on our progress with employees and key stakeholders throughout the life of the plan. A quarterly status report of progress to the objectives and goals of the Plan will be presented to the Executive General Manager, People and Culture and the Accessibility Matters Employee Reference Group. We will participate in the Australian Network on Disability’s Access and Inclusion Index 2022 to benchmark our performance and will engage AND to undertake an independent end of-plan audit upon completion in December 2022. The outcomes of this AIP will be reported to the Board via its People and Sustainability Committee.: Our 2020 to 2022 Accessibility and Inclusion Plan is available in alternative formats on our website auspost.com.auAlternative FormatsIf you would like to contact anyone from the team:Call from within Australia 13 POST (13 7678)email [email protected]Get in touch on Facebook: facebook.com/australiapostTweet us at @auspost Get in touch onLinkedin: linkedin.com/company/australia post/
As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: [email protected]

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In this episode of Ready to Retail, we are honoured to be in conversation about National Reconciliation Week with Rebekah Williams, the Indigenous inclusion consultant for the Northern Territory, New South Wales, the ACT and Queensland. We are also joined by Warren Mason, Area Manager for New South Wales, and ACT rural north. We take the opportunity to understand from Rebekah and Warren about our contribution to this and the impacts of our partnership with the Indigenous Literacy Foundation across Australia Post and our wider community.National Reconciliation Week (NRW) 2021 of which the theme is More Than A Word. Reconciliation takes action, begins on 27 May and concludes on 3 June, both of these dates commemorate two significant milestones for reconciliation in Australia, the 1967 Referendum and the High Court Mabo decision. This year will mark 21 years since The People’s Walk for Freedom where 250,000 people marched across Sydney Harbor Bridge in a powerful demonstration of unity.Every person has a part to play in reconciliation by learning more about our shared histories and culture. Today we work together to further our shared national journey towards a fully reconciled country. One of our commitments includes Australia Post’s partnership with the Indigenous Literacy Foundation (ILF) helping children in remote Indigenous communities with better access to books and opportunities to develop literacy skills.
Here’s some ways you can get involved:

• Visit NRW Reconciliation Australia for a range of educational resources and list of upcoming virtual events during NRW
• Aboriginal and Torres Strait Islander people can choose to self-identify by visiting My Dashboard on OurPost and updating personal details
• Donate to charity through Workplace Giving i.e. Indigenous Literary Foundation

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: [email protected]

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Fire up the BBQ and rip open a packet of Tim Tam biscuits, The Great Aussie Coin Hunt is back for another year. We’ve teamed up with the Royal Australian Mint to celebrate Aussie icons by releasing 26 new collectable $1 coins.
In this Products & Services episode of Ready to Retail, we are all very excited to welcome the return of the 2021 Great Aussie Coin Hunt this week we will hear from Michael Zsolt (Group Manager, Philatelic) Stephanie Hewish (Senior Marketing Manager at Australia Post) & Maria Gumina (Postal Manager at Maddington PO)Did you join in on Australia Post’s ground-breaking Great Aussie Coin Hunt in 2019? Well, from 10 May 2021, Australians across the country can embark on the Great Aussie Coin Hunt 2, with a whole new set of 26 special $1 coins to collect that are Aussie Az!The coins are a fun and nostalgic celebration of Australian life and help to connect families and communities through the fun of the hunt. Each coin features a classic Australian icon beginning with a letter of the alphabet, ranging from an Akubra hat to Zinc sunscreen.Simply visit a participating Post Office, make a cash purchase and check your change to see whether it includes one of 26 new coin designs.This exciting treasure hunt is aimed at collectors of all ages (even collectors in the making), so why not bring your children or grandchildren into your local participating Post Office and join in the fun! Hunt for all 26 coins or collect specific letters to create personalised sets and spell your name or the names of family and friends!The Great Aussie Coin Hunt 2 begins on 10 May 2021, at participating Post Offices. Coins are subject to in-store availability.To learn more, visit: aussiecoinhunt.com.au

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: [email protected]

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