Australia Post

In this Products & Services episode of Ready to Retail, we celebrate and revisit both our new and existing insurance products. We welcome John Kapoukranidis, Product Manager for Insurance, to guide us through our offers.We know that previously our customers may not have seen us as a valued supplier of insurance, but with a renewed focus and a new insurance underwriter (QBE), we are now firmly positioning ourselves in the insurance category and becoming a serious alternative for Australians across financial services.To celebrate our new insurance offering with QBE, as an Australia Post team member, if you purchase a new home insurance policy online, you’ll get an Australia Post discount off the premium before government charges1 in your first year and/or if you purchase a new car insurance policy online you’ll get an Australia Post discount off the premium before government charges1 in your first year, plus ongoing savings each time you renew your policy.2
To learn more about this, head to OurPost - https://ourpost.com.au/news/latest-news/celebrating-our-new-home-and-car-insurance-products

Or, if you would like to more information:

• Refer to the Financial Products and Services reference materials available in the POP Knowledge Hub at People / Process | Training | Compliance Training for further information. Information and Support
• Support materials for the General Insurance Information Request including an Easy Guide are available in the POP Knowledge Hub at Product / Service | Financial Services | General Insurance.
• For procedural assistance, please contact the Retail Help Desk on: 1800 807 994 or for non-urgent assistance, email your query with your WCC to [email protected]
• Customers can access information online at: auspost.com.au/money-insurance/get-insurance
• Customer questions about this service should be directed to Customer Service on 13 POST (13 76 78).
• For any questions or further information, please contact John Kapoukranidis by email to [email protected]

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: [email protected]

Terms and conditions1 Government charges include the Fire Services Levy, GST and stamp duty. Discount may be withdrawn at any time in the sole discretion of Australia Post.2 General disclaimer (excluding Compulsory Third Party (CTP) insurance):Australia Post home and motor insurance is issued and underwritten by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239545) (QBE). Australian Postal Corporation (ABN 28 864 970 579, AR No: 338646) is an authorised representative of Australia Post Services Pty Limited (ABN 67 002 599 340, AFSL 457551) which is acting (under its own AFSL) on behalf of QBE. Any advice provided is general only and has been prepared without taking into account your objectives, financial situation or needs and may not be right for you. To decide if this product is right for you, please read the relevant Combined Financial Services Guide and Product Disclosure Statement (Home) and Combined Financial Services Guide and Product Disclosure (Car).

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In this Products & Services episode of Ready to Retail, we get out and about and hear from two of our Licensees on just what makes the Bank@Post service successful both in their outlet, and their community. We welcome Greg Dunn, the Licensee from Strathdale Licensed Post Office and Bai Quinn Pan, the Licensee from Sandringham Licensed Post Office who both share their insights, hints and tips with us all.With so much information at our fingertips for the Bank@Post service, we have made it simple to navigate to the right place to find all the hints and tips.Head to the POP knowledge hub > Financial Services > Banking or follow this link: https://auspost.sharepoint.com/sites/pop/knowledge/Pages/KnowledgeHub.aspx?CategoryId=0228d909-bc90-4978-865f-cd5bb402389cOr, if you would like to reach out to the team:

• For procedural assistance, please contact the Retail Help Desk on 1800 807 994 or by email to [email protected]
• For technical assistance, contact the National IT Service Desk on 13 21 31, option 1.
• For product related questions, please email [email protected]

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: [email protected]

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In this episode of Ready to Retail, we go back to basics in the Products & Services series and will be focusing on the Bank@Post service in our Post Offices. We welcome Bob Hooper the Head of Banking and Distribution, Payments and Financial Services, to walk us through the important role that Australia Post plays in our communities by having the Bank@Post service available.With so much information at our fingertips for Bank@Post, we have made it simple to navigate to the right place to find all the hints and tips.Head to the POP knowledge hub > Financial Services > Banking or follow this link: https://auspost.sharepoint.com/sites/pop/knowledge/Pages/KnowledgeHub.aspx?CategoryId=0228d909-bc90-4978-865f-cd5bb402389c Or, if you would like to reach out to the team:

• For procedural assistance, please contact the Retail Help Desk on 1800 807 994 or by email to [email protected]
• For technical assistance, contact the National IT Service Desk on 13 21 31, option 1.
• For product related questions, please email [email protected]

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: [email protected]

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In this episode of Ready to Retail, we embark once again in the Products & Services series, and jump right into it with our Identity services team. We welcome Puiling Hung the Product Manager in the Verification of Identity team within Property Transfers, to help us understand what the land title transaction consists of and also gives us some hints and tips on how we can engage with our customers to help them get it right the first time when interacting with us.With so much information at our fingertips for Identity services, we have made it nice and easy to navigate to the right place to find all the hints and tips.Head to the POP knowledge hub > Identity Services > Land Titles or follow this link: https://auspost.sharepoint.com/sites/pop/knowledge/Pages/KnowledgeHub.aspx?CategoryId=11106005-f2bc-4de2-9644-3a9a6a01ff57Or, as a team member at any Post Office, you can contact the EPOS Helpdesk on: 1800 807 994 or contact the team on: [email protected]
As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: [email protected]

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In this episode of Ready to Retail, we embark once again in the Products & Services series, and jump right into with Australia Post Mobile. We welcome Debbie Williams from the Telco Projects team to walk us through our plans and who they are suitable for right down to how much data you could receive each month. Debbie also shares some great tips on how to assist with engaging our customers, what they would need to do on their side, and how to make the sale.With so much information at our fingertips for Australia Post mobile, we have made it nice and easy to navigate to the right place to find all the hints and tips.Head to the POP knowledge hub > Merchandise > Telco > Australia Post Mobile or follow this link: https://auspost.sharepoint.com/sites/pop/knowledge/Pages/KnowledgeHub.aspx?CategoryId=a3fe2d6f-efc0-4609-a339-4ac34402d0c6Or to learn more about this exciting product, contact your Brightstar Territory Manager or email: [email protected]
As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: [email protected]

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In this episode of Ready to Retail, we start on our journey with Products & Services, to learn more about our Philatelic part of the business by diving into the stamp world.We welcome to the show, Richard Breckon, Team Leader of Philatelic Archives. You will hear Richard this week helping us all understand what philatelic actually means and of course, where we are headed in this space.
We have many new people diving into the collecting space, which is a very competitive and global scene in the digital age. You will also hear some amazing facts and tips on how to engage and encourage people to either reengage with the stamp collecting world or move from a hobbyist’s to a philatelist.
For more information on or to speak with someone in our Philatelic team, please reach out to Kerry Tillison on: [email protected]
As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: [email protected]

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In this episode of Ready to Retail, we visit our community series, which this week has a Focus on supporting communities when disaster happens.
With a presence in communities right across Australia, and through our partnership with Australian Red Cross, we are proud to be able to use our retail network and our digital channels to help raise much needed funds to support those impacted and recovering from Australian Disasters. Last year, we helped raise more than $1.2M in over the counter donations, for Australian Red Cross Disaster Response and Recovery Fund adding to a combined total of $1.4M (via Workplace Giving and direct online donations from our website), which helped provide immediate on-the-ground support to Australian communities affected by disaster.
In this community series, you will hear from Amber Collins, Chief Marketing Officer about why we support disaster response, how we do it and what we want our people to know about us in relation to disaster. We also speak with Colin Sivalingum Red Cross State Emergency Services Manager for Queensland to really understand the importance of providing humanitarian aid when disaster happens and what our partnership means. You will also have the opportunity to hear from Sandy Davis, Parndana Post Office Manager on Kangaroo Island, on what it’s like when disaster happens, how the post office and community bands together, the importance of the post office as a part of the impacted community and the support they offer for community.
Customers can donate over the counter to Australian Red Cross Disaster Response and Recovery fund through their local participating Post Office till the end of January
For more information about our partnership, how to donate and get involved please visit the following link: https://auspost.com.au/about-us/supporting-communities/disaster-relief

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: [email protected]

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In this episode of Ready to Retail, we are back again with our Products and services series focusing on financial loan referral services, supporting our business customers. We will be joined by Rebecca Motter, Senior Manager, Commercial and Business Development to discuss this loan referral service and what it will mean to your small business customers.Australia Post recently announced that we'll be offering our customers referrals to business lending specialists, enabling small businesses to be matched with lending options to help them run and grow.Commenced in outlets late last year, over the counter and online small business customers may be referred for help with finding the best loan option and interest rate to suit their needs from a panel of more than 50 lenders. *Integration of this proprietary platform with Australia Post’s website and retail POS systems will enable small business customers to obtain an online quote and book an appointment with a business finance specialist at a time that suits them.If you have not received your marketing flyers to display in store, additional Flyers can be ordered (in bundles of 25) via Inventory Management (IM) using SAP material number 8842169 | Business Loans Flyer.You can also find out more information on this service, like the easy guide and information guide, head to Post Office Portal | Knowledge Hub | BankingAs always, if you have any comments, questions suggestions or queries, please feel free to contact our team by emailing them on: [email protected]


*Australia Post will provide your information to and connect you with Valiant Finance Pty Ltd ABN 95 606 560 150 (“Valiant”) who will use the information you provide to match you with the lenders that Valiant identifies as best suiting your needs. Valiant can provide access to over 50 lenders as at October 2020 (lenders may change from time to time and the number and identity of lenders available will depend on the type, amount and purpose of the loan and your circumstances). Business loans only and loans not available for personal, household or domestic purposes or for residential property investment. Lenders’ eligibility criteria and terms and conditions apply. For Valiant’s terms and conditions visit https://valiant.finance/legal. Australia Post will receive a commission

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In this episode of Ready to Retail, we have the opportunity to speak with David McNamara, General Manager Post Office Network.Dave reflects with us on the key highlights and achievements throughout 2020 and helps us gain insight into 2021 and what we can start to get excited about and expect from Australia Post.
Information on Great Aussie Coin Hunt 2 and our Monopoly series can be found on POP. Simply search for either in the space provided.
Please be reminded that as a team member of Australia Post, if you need to speak to someone, you can access our Employee Assistance Program or as a Licensee, you can access our Workplace Assistance Program. (EAP/WAP). To contact the free and confidential counselling service, please call EAP/WAP on 1300 our eap (1300 687 327).
If you have any comments, questions suggestions or queries, please feel free to contact our team on: [email protected]

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In this next episode of Ready to Retail, we move onto the third and last in our Christmas series of ‘Set up for Success’ by continuing the journey of the ‘5 Stages of Christmas’.To round out this journey, we will learn from Ashleigh Brownscombe, Buying & Planning Manager, how to recover from Christmas and what to do to get ready for the next retail phase and how to respond to this. We also welcome back one of our Christmas experts, Kylie Stam, Retail Channel Development Manager, who will take us through the Human Touch and lead us into the last of the 5 Stages of Christmas.If you missed the first or second episode in this series, it’s easy to catch up, simply head to our ‘Ready to Retail’ Channel on Whooshkaa or any major streaming service and you can listen to both episodes in the Christmas series, plus many more from there.If you have any questions surrounding the Back to school campaign or want to get in contact with the merchandise team, please reach out to them on:If you haven’t had a chance to watch the videos to assist you in setting up this year for Christmas, you can locate these by heading to: - Access the videos via the LPO Events website:LPO’s

• Log onto https://events.lpo.auspost
• Select the vimeo tool
• Type in the password lpo
• Hover your mouse over videos and select those that start with VM Christmas Video

– Access the videos via Launchpad:CPO’s

• Go to - Operations home | Visual merchandising | Preparing for Christmas

If you have any suggestions or comments, or simply want to get in touch with our team and ask a question, please contact us on: [email protected]

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