In today's Cloud Wars Minute, I share insights from Chris Pope on how automation can boost morale, reduce costs, and accelerate delivery.

Highlights

00:02 — Today's episode is brought to you by AutomatePro, a ServiceNow partner. They want to talk about a new product they have that is helping to change the software development lifecycle. AutomatePro Chief Product Officer Chris Pope recently spoke with my colleague Kieron Allen, and I wanted to highlight some of the key parts of that.

00:43 — They said they try to automate some of this drudgery and the mundane work. That’s in areas like testing, documentation. It’s not stuff that talented developers want to be doing — though it’s a central part of the process. So when AutomatePro steps in and says, “Hey, we can take care of that for you,” it allows those highly skilled developers to move on to more meaningful work.

01:18 — The benefits of what AutomatePro does in working with the ServiceNow platform: they accelerate the process, they boost employee morale — which is so important today — and especially this ability to lower cost. It was a key point that Chris made a number of times in the conversation with Kieron: AutomatePro helps to augment humans, not replace them.

02:10 — So, he said, "We meet people where they're already working." He said that could be in a native state, through a portal, or through any other part of the process. Ultimately, what that allows is — he said, “Wherever the developers are working, we’re there — where the developer already is and is already working.”

03:06 — This reflects the powerful ecosystem that ServiceNow has been intent on building for the last several years. So we see these Cloud Wars Top 10 companies, like ServiceNow, have an enormous range of capability. But, as each frequently says, “We can't do everything,” and we're counting on partners like AutomatePro to step in and be able to add significant value.

03:34 — One: it lowers costs. Two: it accelerates software development. Three: it improves morale. And it does so while augmenting what humans do — rather than replacing humans. Very interesting.

• Check out the full interview between Kieron Allen and Chris Pope.

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