Healthcare IT organizations have weathered numerous storms over the past two 

years—and the lessons these teams learned while on the forefront of the 

pandemic are shaping their approaches looking ahead. Automation initiatives 

and the resulting workforce transformation are delivering real-world operational 

efficiencies while improving the patient experience. Hear Dr. Yan Chow, Global 

Healthcare Leader at Automation Anywhere and Marcus Johnson, Managing 

Director of Delivery at Lumevity, Highmark Health’s transformation specialist, 

discuss how automation has and is improving key aspects of the business.