David Lewis, author and president of David Lewis and Associates, talks with us about pleasantly surprising the customer to get them out of a defensive posture.

Automotive branding and video expert Robert Wiesman speaks about using social media to get your message across.

Jim Adams, GM of Frank Fletcher Toyota, speaks with us on providing extraordinary guest experiences.

Sales Trainer Marsh Buice returns to talk about the leader's role in getting — and keeping — momentum, even in hard times.

Ever catch yourself drifting? No matter how focused we are on improving ourselves and our businesses, there are days where your concentration and motivation can lapse. Check out the variety of answers our past guests have provided.

Ryan Leslie, from DealerRater, discusses how reviews not only motivate customers to come to your store, but can motivate a dealership’s employees, as well.

Founder of AskPatty.com, Jody DeVere, returns to discuss the steps you can take to ensure loyalty with female customers at your dealership.

Author and Trainer Mark Tewart returns to discuss the choices salespeople make in their career and the affect those choices have on their success.

Jimmy Vee and Travis Miller from Rich Dealers return to talk about pay-per-click strategies for your dealership, and how to stand out from the crowd.

BODYSHOP: Rob Dunn of Masters School of Autobody Repair talks about getting your dealership's body shop ready for management training.