What separates the high-performance salesperson from the rest? Kirk Manzo of The Manzo Group describes the traits and attitude of those at the top of their field, and the importance of being able to put the failures AND successes of the past behind you.

Jason Lancaster of Spork Marketing discusses what dealers should keep in mind when designing or redesigning their Web site, how linking is like voting, and off-line activities to consider to build your on-line presence.

Managing leads efficiently is difficult enough, but when you have multiple CRMs, it can become impossible. Matt Watson, CTO of VinSolutions, talks with us about Internet Lead Management and what to look for in current and future systems.

For our 100th episode, we’ve gone back and asked some of our guests the question "What’s the best lesson you’ve learned in your professional life?" The answers were honest, sometimes surprising and, most of all, potentially life-changing if taken to heart.

The Buy-Here, Pay-Here (BHPH) model of business for dealerships offers financial reward, but requires skills that have to be developed. Mike Pearce of JD Byrider talks with us about the ins and outs of this method of sales.

E-mail marketing is a development tool that dealers can’t afford to ignore. Peter Martin of Cactus Sky Communications shares his secrets for building a customer base, increasing click-thru rates, using Web analytics and good call to action methods.

HomeNet’s Tim James returns to talk about marketing vehicles with online videos, including common mistakes he sees dealers make and where he sees the technology going in the future.

HomeNet’s Tim James talks about the history of online video, characteristics of strong videos and some of the less obvious benefits of having them on your dealership’s Web site.

Ken Potter of CarsDirect speaks with us about maintaining momentum generated from the "Cash for Clunkers" program, the potential of eBay in car sales, and how dealers can maximize online marketing.

Eric Hoopman, owner of DealerFire, talks about what questions dealers should ask for when looking to create or revamp their Web site, and how to stand out from the crowd.