Russell Grant of DealerVault describes strategies for safeguarding your dealership's customer data.

Bill Wittenmyer of ELEAD1ONE returns to discuss how to, and how NOT to, market to the modern consumer.

Dave Dunn, founder of Masters Educational Services, talks about new challenges for the collision repair business.

AutoMark Solutions' Ken Lees on the changing landscape of online retailing in the automotive world, and what your customers expect from your Website.

DOM360's Robert Donovan on fine tuning free high-value search engine results pages (SERP) for your dealership.

DealerSocket's Nathan Usher on using your dealership's CRM to increase your customer retention.

DealerRater's Ryan Leslie returns to talk about the impact of a service department's reputation on customer retention and sales.

Sales Trainer Marsh Buice on the differences between being a professional and an amateur in the sales game.

Jason Rice, owner of LotPop, speaks with us about controlling your dealership's online inventory search results.

This week, we've returned to past guests to ask how leaders can best encourage creative thinking within their companies.