Bryan Harmon, CEO of CarLister, talks about the changing role of online retailing for dealerships, and what he believes it will bring in the future.

Jack Garrity of Dealership for Life talks about using your service department to build customer loyalty.

Bill Wittenmyer of ELEAD1ONE talks about the difference between being an executive and an executor in your business.

Todd Smith of ActivEngage talks about the importance of proper follow-up when using live chat.

Mark Tewart returns to talk about developing — and keeping — a winning mindset in the sales business.

Danny Benites, GM of Greg Lair Buick-GMC talks about building a loyal customer base and increasing customer retention at your dealership.

Tim Byrd of DealerRE speaks on the benefits of developing a reinsurance company for your dealership.

DealerVault's Steve Cottrell on the importance of protecting the data of your dealership’s customers.

Sales trainer Marsh Buice returns to share his views on staying positive in the face of rejection.

Steve Munyan, president of Hire the Winners, talks about recruiting the right team members for your dealership, along with some pitfalls to avoid.