Russell Grant of J&L Marketing returns to talk about keeping the customer happy with your dealership and returning to it.

Mark Tewart returns to examine the ways successful salespeople prepare to "get lucky" in their careers.

Rapid Recon CEO Dennis McGinn talks about getting the most out of your used-car reconditioning process.

HookLogic's David Metter returns to discuss ways to deal effectively when your dealership finds itself with too many leads.

Jeff Doerrer, sales manager for G&A Marketing, talks about giving customers the optimal sales experience.

Sales Manager Marsh Buice returns to speak on how dealership can go from survival mode into growth mode.

We return to some of our past guests to ask them how they’ve evolved as a leader, and what are the greatest lessons they’ve learned on that path.

Richard Libin, president of Automotive Profit Builders, talks about common missteps salespeople make on the path to the sale, and how to avoid them.

Ed Parkinson, Vice President of Automotive Solutions at Contact at Once, talks about the benefits of live chat to your dealership's sales efforts.

Jeffrey Schwartz, CEO of Mota Motors, talks about the advantages of selling certified pre-owned vehicles.