Liz Furl left waiting tables behind to work in a call center. Little did she realize how much more difficult it would be to tell Medicare applicants that "there's no update on your status" for a living.

Listen to learn the art of the Polite Hang-Up, and whether you're dying fast enough.

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Liz Furl

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Show Notes and Links

• In 2015, Thank You For Calling! is going to continue to follow up on specific themed stories, including this one about customer service inside healthcare.

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