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By ESN.fm
4.1
1111 ratings
The podcast currently has 29 episodes available.
Just over three years ago, Matt Alexander founded Need, a publication that releases exclusive, curated clothing and products for "the modern gentleman". They later added Foremost, a line of affordable, American-made clothing for men and women. This month, Need became Imprint and launched an iOS app.
This is the origin of Need's customer service model, and how it helped them grow and evolve from a sensation (Need) into a tangible, formidable Imprint in the world of fashion.
Matt Alexander will return. (cue "James Bond Theme")
One of Austin's most iconic taco joints turns 35 years old in July.
Juan in a Million is known as much for their triple-sized signature "Don Juan" breakfast tacos as they are for owner Juan Meza's legendary handshake.
Get the "Don Juan" with chorizo. You won't be sorry.
Brought to you by
The man with the handshake, Juan Meza
On the highway from one major city in Texas to another, there's always at least one really good, locally-owned place to eat. A little over 40 miles outside of Austin on the way to Houston is Taqueria Chihuahua, a place full of good food and good people who have been serving customers for over 20 years.
Be ready for a taco that it takes two hands to eat.
Running a movie theatre is one thing. Running free movie screenings for non-paying guests is a production. It involves a theatre's staff, lots of excited movie fans, and an contracted rep or two whose job it is to manage concentrated chaos.
What happens when (once a week at minimum) the same 40 customers are willing to wait over twelve hours to watch one movie for free?
Annie used to do Elvis' nails, doesn't care about famous people, and is the best designated driver on the planet. We need more "Annies" in the world.
Emily Nagoski talks about her work as a sex educator and the misconceptions she's faced with when people stop her in the grocery store to ask about their sex lives.
Brought to you byLiz Furl left waiting tables behind to work in a call center. Little did she realize how much more difficult it would be to tell Medicare applicants that "there's no update on your status" for a living.
Listen to learn the art of the Polite Hang-Up, and whether you're dying fast enough.
Brought to you byVenturing out during Black Friday weekend can be fascinating when you go not to shop, but to assess how American shopping culture has become its own form of zombie pandemic.
Brought to you byBefore Friar Gabriel Mosher joined the Dominican Order, he worked in both fast food and bill collection. How does dealing with people who demand a "Medium" Frosty inform taking on religious life?
Exclusive SponsorDrew Westphal and Anna Bartenstein run the customer service machine behind musician Jonathan Coulton. They cover everything, from emails about orders or general questions to the still-being-fulfilled, massively successful Code Monkey Save World Kickstarter from 2013.
They talk about their professional histories and why they love doing what they're doing for musicians like They Might Be Giants and "JoCo".
Special Guest Stars: Jonathan Coulton and Greg Pak!
SponsorsThe podcast currently has 29 episodes available.
15 Listeners
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7 Listeners
111 Listeners
48 Listeners
6 Listeners
10 Listeners
7 Listeners
106 Listeners
47 Listeners