What happens when AI accelerates faster than our ability to question it—and our workplaces grow more diverse just as support for inclusion wavers? We sat down with Professor of Practice Gisele Marcus from Olin Business School to unpack the crossroads of AI ethics, DEI, and the core human skill that ties them together: critical thinking.

Gisele takes us inside her course, Leading Across Differences, where students learn to work with people unlike themselves while grappling with tools that can both scale fairness and automate bias. We tackle the most practical question leaders can ask about AI—where does the data come from?—and build from there into model oversight, representation gaps, and the human judgment still required to deploy automation responsibly. Along the way, we examine real-world shifts: how customer service is being streamlined by voice systems, why high-touch account management remains human, and how students are pivoting from vulnerable roles to hybrid careers that pair technical fluency with communication and analysis.

The conversation widens to the social layer: the rise of bubbles, the decline of civil disagreement, and the quiet retreat from public dialogue. Giselle offers tactics students and professionals can use today—moving beyond one-off outreach, asking for referrals and follow-ups, and practicing the mechanics of disagreement through programs like Dialogue Across Differences. We also explore the evolving value of degrees versus micro-credentials and AI-focused certificates, and why universities that teach how to think—not just what to know—will best prepare graduates for jobs that don’t yet exist.

We close on a hopeful note. Inclusion done right drives performance because people do their best work when they’re respected and seen. From highlighting companies that walk the talk to taking small, personal actions that lower barriers, momentum is still possible. If you care about building ethical AI, resilient careers, and teams that can disagree without dividing, this conversation is for you.

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A fall from a tree, a 42-day coma, and seven years of recovery could have ended a future. For Abdus Sattar Dulal, it sparked one. We sit down with the world president of Disabled Peoples’ International to trace a path from a village in Bangladesh to the halls shaping global disability policy, and we ask what it takes to turn rights on paper into access in real life.

Dulal recounts building community from the ground up: opening a small shop, organizing youth, teaching adults to read, and then stepping into a factory job won after a chess tournament. There, he called out discrimination, faced threats, and chose a different fight—founding a cross-disability organization that he fueled after-hours for years. That drive grew into regional labor advocacy that placed disabled workers into industry roles, then into global leadership through DPI, an alliance spanning about 140 countries with consultative status at the UN and a decisive role in advancing the UN Convention on the Rights of Persons with Disabilities.

We unpack how treaties become tangible change, from Bangladesh’s rights and protection act to the stubborn gaps that persist: inaccessible schools, untrained teachers, hospitals without sign language interpreters or accessible beds, and websites that lock out shoppers. We also confront the data problem—how countries define disability differently, why hidden disabilities slip the net, and what that means for planning, funding, and accountability. Dulal doesn’t mince words about the funding shortfall; for a population that touches half the world when families are counted, investment remains far too small. His answer is empowerment: disabled leadership setting priorities, controlling budgets, and measuring outcomes so inclusion stops being a promise and becomes a system.

If you care about disability rights, digital accessibility, education, and the UNCRPD, this conversation offers history, strategy, and a blueprint: align laws with the convention, train frontline professionals, mandate access across physical and digital spaces, improve data, and fund disabled people’s organizations to lead. Subscribe, share with a colleague, and leave a review with the one change you want to see funded first.

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What happens when accessibility becomes a feature, not a fix? We sit down with Eugene Woo, CEO of Venngage, to explore how a design platform can bake inclusion into every step—from contrast-aware color pickers to exporting PDF/UA files that pass compliance without a remediation gauntlet. Eugene shares Venngage’s origin story, the early pressure from education and government users, and the decision to lead with built-in accessibility even when the market wasn’t asking loudly.

We dig into common misconceptions that keep teams on the sidelines: the belief that “accessible” means boring, or that compliance always adds time and cost. Eugene reframes accessibility as a creative constraint that improves legibility and clarity, especially when the tool handles structure and checks in real time. Then we tackle AI. Trained on a mostly inaccessible web, today’s models can draft fast but still hallucinate compliance. Eugene explains how Venngage pairs generative speed with deterministic rules for headings, layers, and exports, keeping a human in the loop where quality matters most.

The conversation widens to content strategy. Organic traffic that once flowed to blogs is shrinking as AI answer engines satisfy queries without a click. Eugene offers candid numbers and hard-earned perspective on what’s still working: unique data, useful tools, and product-led content that solves real problems. Looking ahead, he predicts pro tools will stay hands-on and AI-assisted, while non-designer platforms shift to prompt-first workflows—“apply my brand,” “swap this image,” “ensure contrast passes,” “export PDF/UA”—handled by an assistant that understands both design and accessibility.

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A life can change with a single word, but only if that word is followed by community. Paul Stevenson joins us to share how late diagnoses of Tourette’s, ADHD, and autism reframed decades of blame and opened a path to strengths, purpose, and international advocacy. We dig into the human story behind the UK box office hit “I Swear,” a film built with radical authenticity: 30 cast members with Tourette’s, a lead who studied the inner experience as much as the outward tics, and a creative team that checked every detail with lived voices.

Paul explains why coprolalia is only one part of Tourette’s and often not the most disabling, and he lays out the real daily costs people don’t see—joint injuries, sleepless nights, and the exhausting pressure of suppression. He draws a clear line between masking and suppression, then shows how both drain energy, strain mental health, and make learning and work harder than they need to be. The fix is simpler than most accessibility plans: change the culture. Replace shushing with curiosity, pair diagnosis with peer support, and adopt strength‑led adjustments that cost nothing and unlock performance.

We also confront a systemic gap that steals childhood learning: years-long delays for assessment and specialist care. Paul argues for early, strength‑based intervention, practical accommodations in the classroom, and managers who start with “What helps you work best?” His approach is open, humble, and deeply pragmatic—apologizing when a tic lands hard, inviting questions to replace fear with understanding, and reminding us that families live this too. By the end, Paul’s journey from isolation to ambassador shows what happens when people are seen for who they are and supported for what they can do.

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What if the way your team talks is the blueprint for every product you ship? We sit down with Erica Hall—co‑founder of Mule Design and author of Just Enough Research and Conversational Design—to connect the dots between internal communication, ethical practice, and the systems that end up in people’s hands. From AI hype to accessibility debt, Erica challenges the default settings that turn “innovation” into convenience theater and shows how small, human choices reshape outcomes.

We unpack Conway’s Law and why so many “conversational” tools are really shields that prevent actual conversation. Erica explains why accessibility must be the foundation of value delivery, not an add‑on, and how multimodal design—voice, text, GUI—honors real life context switching. We talk about the political economy behind today’s platforms: funding fads, LLM bandwagons, and the quiet scaling of bias through automated decision making. Along the way, we explore the power dynamics of in‑house design teams, why external partners once provided crucial leverage, and how fear erodes the point of view needed to build responsible products.

Most importantly, we get practical. Erica shares tactics to rebuild trust at work through private, human conversations that aren’t mediated or recorded; ways to move beyond AI theater by naming goals before choosing tools; and advice for new graduates navigating a volatile market without losing themselves. If you’re wrestling with inclusion, ethics, or the pressure to “ship a chatbot,” this conversation offers clear language, real examples, and a path to designing with dignity.

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What if the most powerful part of your brand is the part most users can’t see? We sit down with designer and agency founder Rochelle Ratkaj Moser to unpack how accessibility becomes a strategic advantage when it’s baked into visual storytelling, not bolted on at the end. From plain-language copy to thoughtful reading order, alt text with meaning, and semantic structure that guides both people and screen readers, we explore the practical moves that turn mission statements into experiences everyone can use.

Rochelle shares lessons from work with education nonprofits and the Brain Injury Association of America, reframing disability as a shifting spectrum rather than a checkbox. We talk about cognitive accessibility, low reading ages, and why designing for moments of disadvantage—fatigue, distraction, sensory overload—creates better outcomes for all. The budget conversation gets real: if roughly 26% of adults live with a disability, ignoring access is like burning one dollar of every four. Building access from the start saves money, avoids technical debt, and raises conversion because users can actually finish tasks.

We also dig into the surprising synergy between accessibility, SEO, and AI. The same scaffolding that helps humans—clear headings, descriptive alt text, labeled tables—helps search engines and language models parse content more accurately. But we push back on designing for bots over people, calling out keyword stuffing in alt fields and reminding teams that ethical design serves humans first. For leaders and new designers alike, Rochelle offers a values-first approach to client selection, guidance on navigating DEI rollbacks, and encouragement to learn accessibility early—including emerging areas like XR, where standards are still evolving.

If you care about brand trust, usability, and real reach, this conversation gives you a roadmap to make accessibility your competitive edge. Subscribe, share with a colleague who owns your website or content pipeline, and tell us: what’s one change you’ll make this week to include more users?

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Need a quick test for whether a city is truly inclusive? Follow the signs to its toilets. We sit down with Gail Ramster from the Royal College of Art’s Helen Hamlyn Centre for Design to unpack how public restrooms quietly govern freedom of movement, confidence, and dignity—especially for people with continence conditions, disabilities, caregivers, and families on the go.

Gail takes us from Victorian ideals to today’s fractured reality: underfunded municipal facilities on high streets versus the polished, well-maintained restrooms you find in malls and airports. She explains why there’s no single “perfect” accessible toilet—because needs can conflict—and shows how a smarter system offers multiple layouts while raising the usability of standard stalls. Think low-force taps and locks, reachable soap, intuitive wayfinding, and lighting that reduces sensory overload. We dig into the Great British Public Toilet Map, an open-data project featuring roughly 15,000 publicly accessible toilets across the UK, and how that database helps people plan trips with confidence and reveals “toilet deserts” where provision lags.

We also explore culture and technology. From Japan’s Tokyo Toilet project and the wellness-centric mindset to the promise of privacy-preserving data that aligns opening hours and demand, there’s a clear path to better access without compromising dignity. Along the way, we talk about community toilet schemes, the economics behind cleaning and maintenance, and why businesses sometimes benefit from treating restrooms as part of the customer journey. Gail closes with candid advice for early-career designers: be brave, listen deeply, and let lived experience reshape your brief.

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The tools that power accessibility are changing fast, but not always in the ways you’d expect. We sit down with Forrester analyst Gina Bhwalkar to unpack the new Wave on digital accessibility platforms and translate its findings into practical guidance for leaders who need results, not buzzwords. Gina walks us through what the Wave actually measures—quality of capabilities, forward-looking strategy, and real outcomes—and why it’s more than a feature checklist. If you’re choosing a platform to manage risk, drive adoption, and support thousands of properties, this is your map.

We dig into a growing split in the market. Some vendors are all-in on prevention inside the software development lifecycle, embedding checks in design systems and CI pipelines. Others focus on compliance monitoring and executive reporting because legal exposure is still the main driver. Geography has become decisive: buyers want local language support and fluency in country-specific laws across Europe and North America, from the EAA to nuanced national requirements. Partner ecosystems now influence delivery quality as much as core features.

AI is everywhere—issue detection, tailored remediation suggestions, org-level summaries, even chat-based education for designers and developers. But compliance is unforgiving. Hallucinated Voluntary Product Accessibility Templates and shaky claims create risk, so we argue for a “human at the helm” approach: use AI to scale, keep experts in control, and center people with disabilities in testing and decision-making. We also surface underserved areas buyers care about, including native mobile app testing and faster, more affordable audit models.

The most surprising insight: customers’ top request isn’t more AI; it’s usability. Platforms that speak only to engineers stall adoption. Clear dashboards, role-based workflows, and localization are what unlock scale across product, design, and business teams. If you’re evaluating vendors, focus on fit: does it meet your legal landscape, integrate with your pipeline, and deliver insights leaders trust? Listen, then share your biggest challenge in scaling accessibility—and don’t forget to follow, rate, and review to help others find the show.

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AI loves the average—and that’s exactly why too many people get left out. We sit down with David Banes, chair of the Equitable AI Alliance, to explore how we move disability from the margins of tech conversation to the center of how AI is built, funded, and deployed. From Mobile World Congress to major health and education forums, we share what it takes to get lived experience on main stages and why those introductions from sponsors and allies change the room.

We dig into the mechanics of inclusion: design for outliers to include everyone, co‑design with disabled people across the entire product lifecycle, and demand transparency in both datasets and model reasoning. David breaks down where bias shows up most—recruitment tools, university admissions, assessment systems—and how domain‑specific AI can misread faces, voices, and behavior as errors rather than human difference. We talk candidly about the privacy paradox: anonymized data protects people but can hide whether disability is represented at all. The path forward blends informed consent, easy‑read terms, and community governance with rigorous accessibility testing and evaluation against disability‑relevant metrics.

Culture shapes everything, so we confront how ideas like “independence” vary by region and why global perspectives must steer inclusive AI. You’ll hear about the Alliance’s open Resource Hub, growing webinar series, and practical ways organizations can partner to raise standards across industry. If you care about accessible technology, ethical AI, and building systems that actually work for real people, this conversation gives you a roadmap and a reason to act.

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Doors that don’t open themselves often open our eyes. That’s where Laura Wissiak journey began—watching visitors struggle with heavy museum doors in Vienna and realizing that access is the start of every user experience, not an afterthought. From there she taught herself UX, learned to code just enough to ship fixes, and found a voice by blogging through imposter syndrome. Along the way, she discovered that the accessibility community is bigger—and kinder—than it first appears, especially when we treat corrections as collaboration.

We dive into the hard parts most teams avoid: why “replace the white cane” is the wrong goal, how social signaling matters for safety and dignity, and what happens when you build with blind users from day one. Laura walks us through Hope Tech’s Sixth Sense, a sleek neck‑worn wearable that detects obstacles from head to knee and slightly beyond shoulder width—where low signs, open doors, and jutting branches lurk. With private haptic feedback, optional audio, and profiles tuned for crowded transit or open streets, Sixth Sense augments the cane’s ground‑level strengths instead of competing with them. Style is part of accessibility too, so the device looks like premium headphones rather than medical gear, reducing stigma and blending into daily life.

Beyond hardware, we talk about wayfinding, mental load, and why route planning for multi‑modal trips needs to be less exhausting. Laura shares candid lessons from co‑creation: users may cheer your intent while quietly rejecting your product, and that polite gap can sink a startup. The remedy is rigorous validation, lived experience inside the team, and a willingness to rebuild when the feedback you need contradicts the feedback you want. If you care about inclusive design, assistive technology, UX research, or accessible navigation, this conversation offers grounded insights you can apply today.

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