"We've got to be current. We've got to be relevant. We've got to be out there and existing in that space." - Derek Reisinger

"We've got to be current. We've got to be relevant. We've got to be out there and existing in that space." - Derek Reisinger

"We've now hit a human limit, not a limit that we have some control over." - Lee Coulter

"We've now hit a human limit, not a limit that we have some control over." - Lee Coulter

Delphine Bernard joins us and shares how implementing AI properly creates more efficient processes: "I think the mindset is really first the developing bots and how can we get into a solution that is also completely democratized and easy to use for any team to be able to put that on top of their old system. Then people can focus on more added value tasks."

"We have a ways to go both in technology and workforce management and training to get to a place where it feels so deeply human and so deeply seamless to the person on the other end. " Justin Reilly

Delphine Bernard joins us and shares how implementing AI properly creates more efficient processes: "I think the mindset is really first the developing bots and how can we get into a solution that is also completely democratized and easy to use for any team to be able to put that on top of their old system. Then people can focus on more added value tasks."

"We have a ways to go both in technology and workforce management and training to get to a place where it feels so deeply human and so deeply seamless to the person on the other end. " Justin Reilly

If we can evolve into a true service culture, we have to do that on an ongoing basis, and we have to continue that evolution - Don Fertman

If we can evolve into a true service culture, we have to do that on an ongoing basis, and we have to continue that evolution - Don Fertman