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B2BiQ
B2BiQ episodes
- SSON: Derek Reisinger, Cedars Sinai
"We've got to be current. We've got to be relevant. We've got to be out there and existing in that space." - Derek Reisinger
30 min - SSON: Derek Reisinger, Cedars Sinai
"We've got to be current. We've got to be relevant. We've got to be out there and existing in that space." - Derek Reisinger
30 min - AIIA: Jon Therekauf & Lee Coulter
"We've now hit a human limit, not a limit that we have some control over." - Lee Coulter
42 min - AIIA: Jon Therekauf & Lee Coulter
"We've now hit a human limit, not a limit that we have some control over." - Lee Coulter
42 min - CX: London Panel
"We have a ways to go both in technology and workforce management and training to get to a place where it feels so deeply human and so deeply seamless to the person on the other end. " Justin Reilly
30 min - PEX: Delphine Bernard, Uber
Delphine Bernard joins us and shares how implementing AI properly creates more efficient processes: "I think the mindset is really first the developing bots and how can we get into a solution that is also completely democratized and easy to use for any team to be able to put that on top of their old system. Then people can focus on more added value tasks."
29 min - CX: London Panel
"We have a ways to go both in technology and workforce management and training to get to a place where it feels so deeply human and so deeply seamless to the person on the other end. " Justin Reilly
30 min - PEX: Delphine Bernard, Uber
Delphine Bernard joins us and shares how implementing AI properly creates more efficient processes: "I think the mindset is really first the developing bots and how can we get into a solution that is also completely democratized and easy to use for any team to be able to put that on top of their old system. Then people can focus on more added value tasks."
29 min - SSON: Don Fertman
If we can evolve into a true service culture, we have to do that on an ongoing basis, and we have to continue that evolution - Don Fertman
31 min - SSON: Don Fertman
If we can evolve into a true service culture, we have to do that on an ongoing basis, and we have to continue that evolution - Don Fertman
31 min
About B2BiQ
From the publisher's feed
B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.