B2BiQ

B2BiQ

By Seth AdlerNewsBusiness News
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B2BiQ episodes

  • AIIA: Delphine Bernard, AIIA

    "I think the mindset is really the first the developing bots and how can we get into a solution that is also easy to use for any team to be able to put that on top of their old system and have the assessment and the output. then people can focus on that more added value." - Delphine Bernard, Uber

    28 min
  • AIIA: Delphine Bernard, AIIA

    "I think the mindset is really the first the developing bots and how can we get into a solution that is also easy to use for any team to be able to put that on top of their old system and have the assessment and the output. then people can focus on that more added value." - Delphine Bernard, Uber

    28 min
  • CX: Ali Bouhouch, Sephora USA

    You can't blame the business for the window shot away to something that's actually prevalent. The reason is some of the business unit leaders that actually more pioneers than the classical IT. So in a sense it's, IT catching up with business the other way around." Ali Bouhouch, Sephora USA

    39 min
  • CX: Ali Bouhouch, Sephora USA

    You can't blame the business for the window shot away to something that's actually prevalent. The reason is some of the business unit leaders that actually more pioneers than the classical IT. So in a sense it's, IT catching up with business the other way around." Ali Bouhouch, Sephora USA

    39 min
  • AIIA: Jaime Bolivar, Office Gear Investments

    "The machine should try to answer the next customer. It's going to be a continuous process, it is going to take some time, because there are a lot of possibilities and you have to fine tune the solution continuously. " - Jaime Bolivar

    30 min
  • CX: Mia Jalava, Telia Finland

    "Make sure that everybody understands what you're doing, because that's the most difficult in artificial intelligence. Because you don't know what you're doing. In most cases, you might have a use case, but you don't know how to solve it in a correct manner because you don't know all the different angles." - Mia Jalava

    25 min

About B2BiQ

From the publisher's feed

B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.