B2BiQ

Jim Kowalczyk on change management: "There's going to be things that just are not going to change. You just have to work with that or work around that. It is really key to having that clear vision."

Mohamed Saleh on implementing transformation processes: "You can't delegate a transformation, in order for transformation to occur, they need to observe the leaders and staff need to observe that you are just as committed and equally as humble as other people that are doing this. Anything that doesn't speak to that humility will have a domino effect afterwards."

"The worry-free experience is that you deliver your fix, but you do extra on top of that. That's the bow around the fix, that's how you present it, really like a present. It's going the extra mile." - Niki Chambeau, Vodafone

Bob Kupershoek on learning from the pioneers in order to improve your own processes: "I think we've learned a lot from these companies that have gone for the first time with robotics. Some processes are better fit than other processes. I think there's a technology for every kind of problem. So, RPA is not the solution for everything. "

Roxana Lungu on AI and robotoics: "I believe it is designed as cognitive as would be for a human. Would the machine know what to do if I told the machine this is my challenge? No. I'm mimicking a human response."

"Whether it be around financial insecurities, food insecurities, service insecurities, our goal is around increasing that experience within those communities. By kind of following a very simple premise, that our insights and our thinking habits build relationships and behaviors drive particular results, we are working with community leaders, and foundational efforts within a community, to actually help them improve their wellbeing."

"I think you can't just train to train. It's more about the focus." - Andrew Brown

"When you call in, you want to speak to a person. You don't want to speak to a robot. Now, if you choose to self-serve, you will need that automation. And because of that, it's important. AI is important. But it is supplemental, and it does not take the place of that human interaction that our customers still crave." - Darya Williams

"I think that is what is important is really the long term. Not just "Yeah we're doing bots, we're fine." Then in a year's time, it's over because you have something else on top of it."

Richard Conroy on pace of change as it relates to HR and AI: "know what's happening in your business. That's just true of HR in any business. Not just one in a world that we are in terms of digital transformation. Great HR people are business partners first and foremost and ask the right questions in terms of what help you can provide."