B2BiQ

"The role of the manager is to provide that custom coaching to help the employee get from where they are closer to the standard while being true to who they are as an individual, and in order to do that, the only way you can be successful, is when the managers and the frontline leadership and supervisors are providing that custom coaching, helping employees get from where they are closer to the standard while remaining true to their authentic personality." - Cory Kreeck, Beachbody

"You need to give the customers the right nudge and then they'll love it." - Chitra Unnikrishna, Koodo Mobile

Jason Liberman on customer centricity: "All of this technology, all of this data, all of these process transformations that are going to make us into the next big thing, How are you doing that the right way? Whether it's internal control partners, or folks who are really focusing on preventative measures to keep these companies from doing any wrongdoing to the consumers."

Lee Coulter shows us the importance of our understanding of technology: "Whether you're the CEO or a front line analyst or processor, all of a sudden we're at a place where the pace of your world, is going to change fast enough that we're going to have a chance to measure your digital IQ. It will become the discerning point as to whether or not you have a strong future in this world in which without a digital IQ and your ability to change personally and professionally, you're not going to make it."

"In sports there are teams everywhere but why some teams win and why some others don't? Because the way they work together, the way they train together, the shared motivations, shared view, and goals, and specially exchanging knowledge." - Roxana Lungu, P&G

"You want to ensure that you are monitoring what your competition is doing because you've got to win against differentiating experiences, not just their products." - Greg Marion, USAA

Edward Blackman shares his approach to overcoming obstacles and achieving an objective: "Go where you're invited. Do a proof of concept or a moral line approach there, demonstrate that it actually does work in this company where you're not unique. We have demonstrated it here as more of a change management approach. Then when people say, 'I'm not sure if I agree with this approach,' You take them to that model line, so that they can see what their future looks like, internally and see, 'Does that look like better to you? Let's discuss why or why not?"

Ricardo Badillo shares his experience with implementing AI and how to harness it effectively: "We spent a lot of time understanding and educating our company, our internal organization that the robots actually use the same credentials as any other employee. That the robots don't get crazy and will not be able to do all the type of transactions different to what they were actually trying to do. So, information security was a real challenge and I think, for other companies, it's the same challenge because they need to start adopting those policies to work with robots."

P&G's John Barraclough hones in on the effectiveness of customer focused processes: "What we want to do is before we do anything, we need to make sure that we develop a relevant business process. We think the only way to get relevance is to understand the customer and the users because fundamentally, if they're bought in and they've got clear requirements, then what we create will be relevant and will achieve what we want to do."

Laura Evan's advice to aspiring young girls: "There is absolutely no reason why you can't do it. So just to do it and don't be scared of doing it and secondly it can also be quite a big advantage, because when you are there, whether this is in perhaps a physics context or a banking context, you are going to be one of the few women in the room and people aren't necessarily going to remember the all the guys in the gray suits, you really have an opportunity to put yourself out there."