If there’s anything you shouldn’t be afraid to talk about inside your business, it’s money. While some people can feel like it’s awkward or disrespectful to discuss finances with their customers, money should NEVER be a weird conversation.
During this episode, Luke and his team discuss how to talk to your customers about price with confidence and build transparency around a topic that should never be taboo.

Attracting and retaining quality talent is one of the biggest struggles many business owners face. But could more transparency be the key to keeping great employees?
During this episode, Luke and his team continue their conversation about how to create a “sticky” work culture and discuss why being MORE transparent with your staff is the way to earn their respect and loyalty long-term.

Have you struggled to explain your process to a potential client? If so, then that’s a red flag! In order to have a successful business, then having a simple easy-to-understand process should be a no brainer.

During this episode, Luke and his team discuss why you need a user-friendly customer process.

Have you struggled to explain your process to a potential client? If so, then that’s a red flag! In order to have a successful business, then having a simple easy-to-understand process should be a no brainer.

During this episode, Luke and his team discuss why you need a user-friendly customer process.

One of the biggest communication mistakes we see service-based business make is failing to keep their customer informed about where they are in the process. This creates confusion, miscommunicated expectations, and ultimately can harm the trust you need for a successful relationship.

During this episode, Luke and his team discuss WHY it’s critical to keep your customer consistently in the loop, and how to input processes to ensure this kind of mistake NEVER happens within your business.

When it comes to serving your customers well, there are certain things that should just be “No Brainers,” and others that should “Never Happen.”

During this episode, Luke and his team continue their conversation about “No Brainers and Never Happens” and discuss the idea of “Never Happens” from a high-level. More so, listeners will come to understand why this is the biggest key to maximize capital, efficiency, and customer satisfaction.

There are three types of insurance agents—the sheep, the wolves, and the sheep dogs. But which type do YOU need to be in order to be successful?

In this episode, Luke and his team describe each type, the pros and cons attached to them, and talk about why successful agents align themselves with one specific category (and so should you).

The insurance industry can turn many professionals off due to its constant change and complexities. Truthfully, it’s sort of an unsolvable puzzle (which often frustrates those who continually try to “solve” it).

In this episode, Luke and his team discuss what factors contribute to the industry's growing complexity and why agents should be focused less on “solving the puzzle” and MORE on education and competency in order to best serve their clients.

There are certain promises you make to your customer that shouldn’t be negotiable. Instead, they should just happen. For example, if you order a cheese burger...it should come with cheese, right!? Unfortunately, there are times where businesses fail to fulfill these promises and it ends up hurting them in the end.

In this episode, Luke and his team discuss what promises within your agency should be a “No Brainer” and why your fulfillment to these promises is the best way to maximize capital, efficiency, and customer satisfaction.

There are certain promises you make to your customer that shouldn’t be negotiable. Instead, they should just happen. For example, if you order a cheese burger...it should come with cheese, right!? Unfortunately, there are times where businesses fail to fulfill these promises and it ends up hurting them in the end.

In this episode, Luke and his team discuss what promises within your agency should be a “no brainer” and why your fulfillment to these promises is the best way to maximize capital, efficiency, and customer satisfaction.