Become a Global Leader

Victoria Dale, Founder of Inclusion 365, is on a mission to support employers and busy HR Leaders to move from reactive to proactive when it comes to driving their Diversity, Equity and Inclusion (DE&I) agenda forward. Her approach is about taking those small steps to build inclusion into everyday conversations, decisions, actions and behaviours.

We had a valuable discussion about what it means to create space to listen to better understand your team's wider life context, what impacts an employee's ability to speak up and share, and how DE&I can be brought into everyday actions.

Over the past 20 years, Victoria has supported different industries from large global companies to small businesses to transform their workplace cultures through leveraging the power of diversity data to drive forward their DE&I strategies, attract more diverse talent and remain relevant in a rapidly changing world.

What you will learn in this episode:

• Moving the DE&I agenda from reactive to proactive
• Why a data-led approach is important
• Creating space to listen, understanding your people's wider life context
• Tips for active listening
• How to create effective listening with teams in diverse global locations
• Hearing all your team's voices- what impacts an employee's ability to speak up and share
• The 6Cs of inclusive leadership
• The business costs of not focusing on DE&I
• DE&I in everyday actions

Resources:

• Discover Victoria's team communication and cross-cultural training: https://culturecuppa.com/leaders-and-managers
• Discover Victoria's individual communication coaching: https://culturecuppa.com/individuals/
• Find Victoria Rennoldson online: https://culturecuppa.com
• Connect with Victoria Rennoldson on Linkedin: https://www.linkedin.com/in/victoria-rennoldson
• Find about more about Victoria Dale: https://inclusion365.co.uk
• Connect with Victoria Dale on LinkedIn: https://www.linkedin.com/in/victoria-dale-dei-9489104a/
• Sign up to receive future episodes of the podcast as soon as they are released: https://culturecuppa.com/get-free-insights
• Follow me on LinkedIn for more strategies, skills and tips: https://www.linkedin.com/in/victoria-rennoldson
• Email me: [email protected]
• Website: https://culturecuppa.com

Today I am truly grateful on my 9th business birthday.

I am so lucky that with my business, Culture Cuppa, I get to support and work with 1000s of people and teams all over the world from over 40 countries.

Plus I have the joy of connecting with people every day globally through my social, virtual and in person communities and networks, being energised and inspired to collaborate in new ways to share my ideas in podcasts, videos, talks and blogs.

So a big thank you to you all who support me and have worked with me on my journey. I am deeply grateful to you all- Culture Cuppa is all about people and I couldn't have done it without you!

In celebration of my business birthday, today on the podcast my good friend and previous guest, Febronia Ruocco, turns the tables on me and I am the guest of my own podcast! In this special episode, I answer her questions about my communication and cultural journey, what inspires me and what's coming next.

What you will learn in this episode:

• Victoria Rennoldson's Culture Cuppa journey
• What inspired the business launch
• Why cultural communication matters to Victoria
• Multi-cultural experiences living abroad
• The role Durham University played and mentoring for the Durham Leadership Academy
• How Victoria's first career in Marketing in global teams inspired her second career
• Victoria's own communication confidence journey
• Business evolution: the Culture Cuppa rebrand in 2023
• Why the podcast is so important to connecting globally
• What drives Victoria and her vision
• Staying motivated and energised
• Life outside Culture Cuppa- more about Victoria's personal life
• What's next!

Resources:

• In celebration of Culture Cuppa's 9th birthday, I have created special offers on all my masterclasses and the Public Speaking Confidendce circle. Go to https://culturecuppa.com/birthday to access these now, as they are only available until 31.3.24.
• Connect with Victoria Rennoldson on Linkedin: https://www.linkedin.com/in/victoria-rennoldson
• Find Victoria Rennoldson online: https://culturecuppa.com/
• Discover more podcast episodes: https://culturecuppa.com/podcast/
• Are you a Durham university alumnus/a? Learn more about the Durham Leadership Academy: https://www.durham.ac.uk/colleges-and-student-experience/enrichment-activities/durham-leadership-framework/
• Thank you to Febronia Ruocco for interviewing me for this very special podcast episode. More about Febronia and her Executive Coaching Business: http://linkedin.com/in/febroniaruocco/
• Sign up to receive future episodes of the podcast as soon as they are released: https://culturecuppa.com/get-free-insights/
• Follow me on LinkedIn for more strategies, skills and tips: https://www.linkedin.com/in/victoria-rennoldson/
• Email me: [email protected]/
• Website: https://culturecuppa.com/

The magnet rule of challenging conversations.

What happens when we bring 2 magnets of the same poles together? We experience resistance and they won't meet. The harder we try to push them together, the more resistance there is.

It's the same with challenging conversations and disagreements. So how can you change the outcome? Magnetise the situation with a challenging conversation bridge.

What you will learn in this episode:

• The magnet rule of challenging conversations
• How to disagree productively
• Your first steps to move along the challenging conversations bridge
• Turn down the volume in your head
• Your relationship intention
• Design the conversation
• How you show up
• Go beyond what they say

Resources:

• If you know challenging conversations are causing you issues, and you would love to understand all the steps in the bridge to handle disagreements and apply them to your situation, meet me for a free discovery call. Book your time here: https://culturecuppa.com/contact/
• Listen to episode 72, the 4 pillars of Global Leader Communication: https://culturecuppa.com/podcasts/the-4-pillars-of-global-leader-communication/
• Listen to episode 75, Mastering Clarity: Elevating your Influence: https://culturecuppa.com/podcasts/mastering-clarity-elevating-your-influence/
• Listen to episode 76, Empowering Confidence: strategies for your communication: https://culturecuppa.com/podcasts/empowering-confidence-strategies-for-your-communication/
• Listen to episode 78, How to connect with cultural intelligence: https://culturecuppa.com/podcasts/creating-connection-in-your-global-team/
• Sign up to receive future episodes of the podcast as soon as they are released: https://culturecuppa.com/get-free-insights
• Follow me on LinkedIn for more strategies, skills and tips: https://www.linkedin.com/in/victoria-rennoldson
• Email me: [email protected]
• Website: https://culturecuppa.com

Are you regularly making time and space for connection in your global team? How well are you and your people connecting with each other today?

Building connection through your communication is a real superpower, and can help you create trust, engagement and better relationships with your people, wherever they are based around the world.

Although connection technically is easier than ever, true human connection can be more challenging with hybrid and remote working.

In today's episode I share how to connect well in your multicultural team.

What you will learn in this episode:

• Why is it so hard to build connection in the workplace today
• Connection is more important than ever
• Your communication superpower: connection
• Know your people
• Start with listening
• The non-verbal communication secrets
• Conversation skills pro
• Develop your cultural intelligence muscles

Resources:

• If you know connection is an area you and your team need to be stronger in, and you would love to receive clarity on how to improve, meet me for a free discovery call. I'll share my insights with you so you can immediately start building connection in your team. Book your time here: https://culturecuppa.com/contact/
• Listen to episode 72, the 4 pillars of Global Leader Communication: https://culturecuppa.com/podcasts/the-4-pillars-of-global-leader-communication/
• Listen to episode 75, Mastering Clarity: Elevating your Influence: https://culturecuppa.com/podcasts/mastering-clarity-elevating-your-influence/
• Listen to episode 76, Empowering Confidence: strategies for your communication: https://culturecuppa.com/podcasts/empowering-confidence-strategies-for-your-communication/
• Introduction to Cultural Intelligence, listen to episode 008, How to improve your Cultural Intelligence: https://culturecuppa.com/podcasts/how-to-improve-your-cultural-intelligence/
• Sign up to receive future episodes of the podcast as soon as they are released: https://culturecuppa.com/get-free-insights
• Follow me on LinkedIn for more strategies, skills and tips: https://www.linkedin.com/in/victoria-rennoldson
• Email me: [email protected]
• Website: https://culturecuppa.com

Dr. Catherine Wu is an interculturalist and cultural intelligence evangelist. A passionate advocate for cultural diversity, Dr. Catherine is currently working towards telling 10 million people about cultural intelligence through speaking, writing, and posting daily on LinkedIn.

She joined me in this episode from Singapore for this deeply insightful conversation. We chatted about how cultural intelligence has evolved in the last few years, why successful cross-cultural communication starts with our intentionality to create shared experiences, and how we can all step into being an interculturalist.

In 2022, she launched The Cultural Quotient podcast, the first podcast to grow cultural intelligence at work and in life. As a speaker, Dr. Catherine frequently gives talks and conducts workshops on cultural intelligence for public and private organizations.

Dr. Catherine holds a PhD in Cultural Intelligence from the Center for Leadership and Cultural Intelligence in Singapore. She is French and has lived in Asia for the past 18 years. She lives in Singapore with her Taiwanese American husband and 3 third-culture kids.

What you will learn in this episode:

• What it means to be a cultural intelligence evangelist
• Why developing cultural awareness is not enough
• Cultural intelligence evolution and today
• DEI and helping teams to collaborate effectively
• Culture is hard to see, especially on virtual calls
• Successful cross-cultural communication starts with our intentionality to create shared experiences
• Everyone is an interculturalist and has the potential to be a cultural bridge
• Our personal cultural intelligence responsibility as leaders

Resources:

• Discover Victoria's team communication and cross-cultural training: https://culturecuppa.com/leaders-and-managers
• Discover Victoria's individual communication coaching: https://culturecuppa.com/individuals/
• Find Victoria Rennoldson online: https://culturecuppa.com
• Connect with Victoria Rennoldson on Linkedin: https://www.linkedin.com/in/victoria-rennoldson
• Find about more about Dr. Catherine Wu and connect on LinkedIn: https://www.linkedin.com/in/drcatherinewu/
• Listen to The Cultural Quotient on Spotify : https://open.spotify.com/show/07Ig9X29uWFmuohsGzFOIt?si=79904e47f04146aa
• Listen to The Cultural Quotient on Apple: https://podcasts.apple.com/us/podcast/the-cultural-quotient-ideas-tips-and-stories/id1658233893
• Follow The Cultural Quotient on Amazon: https://music.amazon.co.uk/podcasts/1ab1cc42-0ccb-413b-926d-a2fd040be7e3/the-cultural-quotient-ideas-tips-and-stories-for-developing-cultural-intelligence
• Sign up to receive future episodes of the podcast as soon as they are released: https://culturecuppa.com/get-free-insights
• Follow me on LinkedIn for more strategies, skills and tips: https://www.linkedin.com/in/victoria-rennoldson
• Email me: [email protected]
• Website: https://culturecuppa.com

Communication confidence - what does that look like to you? What does it feel like? You will have your own version of confidence and I am exploring in today's podcast episode how we can make it work for you.

Confidence is one of the key foundations of my 4 pillars of Global Leader Communication, and I share my reframe on confidence and why it can feel challenging at times to communicate confidently.

Plus discover my ideas for you to start developing your confidence for key situations, including an introduction to my IMPACT model.

What you will learn in this episode:

• Exploring your version of confidence
• How confidence impacts your performance now
• How to develop your confidence
• The role of feedback
• Discovering your current beliefs
• Build your new confident identity
• Practice makes confidence
• Introduction to my IMPACT model for confidence building

Resources:

• If you know Confidence is an area you struggle with and you would love to learn more about my IMPACT model for confidence building, meet me for a free communication assessment. I'll share my feedback with you and help you apply the IMPACT model to your situation. Book your time here: https://culturecuppa.com/communication-assessment/
• Listen to episode 72, the 4 pillars of Global Leader Communication: https://culturecuppa.com/podcasts/the-4-pillars-of-global-leader-communication/
• Listen to episode 75, Mastering Clarity: Elevating your Influence: https://culturecuppa.com/podcasts/mastering-clarity-elevating-your-influence/
• See my LinkedIn post on the power of the word 'yet': https://www.linkedin.com/posts/victoria-rennoldson_communicationcoach-communicationcourse-communicationskillstraining-activity-7160905045717237761-Z3FI
• Sign up to receive future episodes of the podcast as soon as they are released: https://culturecuppa.com/get-free-insights
• Follow me on LinkedIn for more strategies, skills and tips: https://www.linkedin.com/in/victoria-rennoldson
• Email me: [email protected]
• Website: https://culturecuppa.com

Today we deep dive into a topic which I'm frequently asked about- clarity in speaking.

Many global professionals talk to me about how they want to sound more clear, concise and professional in the way they speak, to help them build their influence and impact, and so people listen and act.

Clarity is one of the key foundations of my 4 pillars of Global Leader Communication, so in this episode we will explore why it is important, why it's challenging for you currently and how to develop your clarity in your speaking.

What you will learn in this episode:

• What characterises people who speak with clarity
• The benefits of speaking with clarity short term
• How speaking clearly can build your personal brand and professional reputation
• Why it is a challenge to speak with clarity
• Key steps to develop your speaking clarity
• Introduction to my 5Ps model of speaking clearly

Resources:

• If you know Clarity is an area you struggle with me and you would love to learn more about my 5Ps model for clarity, meet me for a free communication assessment. I'll share my feedback with you and help apply the 5Ps to your situation. Book your time here: https://culturecuppa.com/communication-assessment/
• Listen to episode 72, the 4 pillars of Global Leader Communication: https://culturecuppa.com/podcasts/the-4-pillars-of-global-leader-communication/
• Sign up to receive future episodes of the podcast as soon as they are released: https://culturecuppa.com/get-free-insights
• Follow me on LinkedIn for more strategies, skills and tips: https://www.linkedin.com/in/victoria-rennoldson
• Email me: [email protected]
• Website: https://culturecuppa.com

Michelle Bradley, our guest on the podcast this week, is a bridge-builder, coach, and trainer based in Taipei, Taiwan, who grew up in the multicultural environments of NYC, London, and Cape Town. She is bilingual in English and Mandarin Chinese and is passionate about all aspects of cultural intelligence.

As a certified PCC-level coach, Intercultural Trainer, and experienced East-West consultant, she partners with individuals and organizations to create a tailored program for effectively communicating across cultural and linguistic lines for greater global agility.

She is the founder of Elephant Communications (雙象溝通), and has over 15 years of experience working with individuals and groups from all walks of life as a corporate trainer, intercultural consultant, coach, and yoga therapist.

In this fascinating episode Michelle joined me from Taiwan and we chatted about what it means to develop global agility with cultural EQ, how East-West cultural dynamics have evolved, as well as her key tips for you to change your cultural perceptions and develop your own resilience when working in multicultural environments.

What you will learn in this episode:

• Developing your global agility
• What is Cultural EQ?
• East-West communication styles and cultural dynamics
• The evolution of globalisation and what it means today
• How changing your perceptions helps in your Cultural EQ
• Building your inner strength and resilience
• How far to adapt your communication and behavioural approach
• Increasing your cultural intelligence in daily life

Resources:

• Discover Victoria's team communication and cross-cultural training: https://culturecuppa.com/leaders-and-managers
• Discover Victoria's individual communication coaching: https://culturecuppa.com/individuals/
• Find Victoria Rennoldson online: https://culturecuppa.com
• Connect with Victoria Rennoldson on Linkedin: https://www.linkedin.com/in/victoria-rennoldson
• Find about more about Michelle Bradley: https://www.elephantcommunications.com
• Connect with Michelle Bradley on Linkedin: https://www.linkedin.com/in/michelle-e-bradley
• Follow Michelle Bradley on Facebook: https://www.facebook.com/elephantcommunicationstaiwan
• Learn about Michelle's Cultural EQ Coaching Circle, an innovative & inspiring space for East-West communication growth: https://www.elephantcommunications.com/team-solutions#culturaleq-coaching-circle2024
• Sign up to receive future episodes of the podcast as soon as they are released: https://culturecuppa.com/get-free-insights
• Follow me on LinkedIn for more strategies, skills and tips: https://www.linkedin.com/in/victoria-rennoldson
• Email me: [email protected]
• Website: https://culturecuppa.com

Michael Quigley is a twice published author and regular blogger as well as the creator of multiple online professional and personal development courses with his company Kataholos. His Online Learning Platform empowers over 8000 professionals in 100 countries.

He is a former primary school teacher with an extensive experience of teaching, leadership and mentoring, coupled with a life-long enduring passion for fitness, wellbeing and growing people.

In this episode we discussed the key topics for global leaders to focus on this year, including how to connect and build great relationships with people through becoming more present, your conversation and energy.

Plus what shifts in communication when we intentionally think about how we show up as leaders, make time for the important topics and plan what we want to say. Finally we talked about how to move away from cultural stereotypes and culturally understand others better.

What you will learn in this episode:

• The most important topics on leaders' minds for 2024
• How to become more present as a leader
• Demonstrating your attention and care to your people
• Prioritising quality time- a precious resource
• Shifting energy and connection in your meetings
• Intentional communication and preparing your key messages
• Cultural nuances of leadership- meeting the other person where they're at
• The true meaning of communication
• Confidence grows with competence and consistency

Resources:

• Discover Victoria's individual communication coaching: https://culturecuppa.com/individuals/
• Discover Victoria's team communication and cross-cultural training: https://culturecuppa.com/leaders-and-managers
• Find Victoria Rennoldson online: https://culturecuppa.com
• Connect with Victoria Rennoldson on Linkedin: https://www.linkedin.com/in/victoria-rennoldson
• Find about more about Michael Quigley: https://kataholos.co.uk/ and https://kataholoslearning.com/
• Connect with Michael Quigley on Linkedin: https://uk.linkedin.com/in/itsmichaelquigley
• Follow Michael Quigley on Instagram: https://www.instagram.com/kataholostraining/
• Follow Michael Quigley on Twitter: https://twitter.com/_kataholos
• Follow Michael Quigley on YouTube: https://www.youtube.com/@KataholosYoutubeChannel
• Sign up to receive future episodes of the podcast as soon as they are released: https://culturecuppa.com/get-free-insights
• Follow me on LinkedIn for more strategies, skills and tips: https://www.linkedin.com/in/victoria-rennoldson
• Email me: [email protected]
• Website: https://culturecuppa.com

This week we're talking about the 4 pillars of global leader communication.

This is for you if you are a global manager who is ready to get promoted and wants to speak clearly, confidently and with impact.

Levelling up your communication skills is important for influencing your senior stakeholders, creating impact with your communication and enhancing your professional reputation and career opportunities.

That's where the 4 pillars of global leader communication can help you.

What you will learn in this episode:

• 1st pillar- Confidence
• Recognising your value and strengths, and your limiting beliefs.
• 2nd pillar- Clarity
• Sharing your ideas clearly and concisely to influence others to take action
• Creating impact with your presence
• 3rd pillar- Connect with cultural intelligence
• Building collaboration and trust in your global teams
• Developing your cultural intelligence
• 4th pillar- Challenging conversations
• Bridging to others so you can move forward and find solutions.

Resources:

• My masterclass, Speak like a Leader, is running later this week. It's live on Fri 2nd February 12pm London time and you can sign up at https://culturecuppa.com/speak-leader/
• Listen to Episode 71: https://culturecuppa.com/podcasts/identify-your-leadership-challenges/
• Listen to Episode 70: https://culturecuppa.com/podcasts/your-leadership-presence/
• Sign up to receive future episodes of the podcast as soon as they are released: https://culturecuppa.com/get-free-insights
• Follow me on LinkedIn for more strategies, skills and tips: https://www.linkedin.com/in/victoria-rennoldson
• Email me: [email protected]
• Website: https://culturecuppa.com