What should you say when your teen tells you something shocking, upsetting, or hard to hear?

For many parents of tweens and teens, these moments trigger fear, anger, or panic—and even well-intended reactions can accidentally shut down communication and damage trust. What you do in the first few moments often determines whether your teen keeps talking… or stops sharing altogether.

In this episode of The Parenting Pair Podcast, clinical psychologists Dr. Annalise Caron and Dr. Suzanne Allen walk parents through a calmer, more effective way to respond when teens share difficult or concerning information.

Using adolescent brain science and years of clinical experience, they explain:

• Why teens often don’t share everything right away
• How judgment (even subtle) quickly shuts teens down
• Why staying emotionally regulated gives parents more influence—not less
• How listening first actually leads to better decision-making

At the heart of the episode is a simple, research-informed 3-step framework parents can use to slow down before reacting and respond in ways that protect connection while still addressing real concerns.

You’ll learn how to:

• Keep communication open when emotions are high
• Respond without lecturing, fixing, or overreacting
• Build trust so teens are more likely to come to you again
• Repair the relationship—even if the conversation doesn’t go perfectly

The 3 steps include:

1️⃣ Acknowledge the telling—even when what you hear is upsetting
2️⃣ Ask for your teen’s perspective first before offering opinions
3️⃣ Ask if they want your help instead of jumping straight into fixing

If you’ve ever frozen, panicked, or reacted strongly after hearing something unexpected from your teen, this episode offers clear, practical guidance to help you respond with intention, regulate your own emotions, and stay connected during the hardest parenting moments.

The two prior episodes of The Parenting Pair Podcast mentioned in this episode:  

Episode 2, “Making Sense of our Teens’ Mistakes:” Click Here for YouTube

Episode 27: “How Do I Stay Calm When I’m about to Lose It with my Teen or Tween?”  Click here for YouTube

⏱️ Episode Highlights

00:00 Why Your Reaction Matters When Teens Share Shocking Information
00:43 The Moment Most Parents Fear
02:00 How Your Response Shapes What Happens Next
02:39 Why Parents Often Learn Things Later Than They Expect
03:21 Why Teens Need Space to Figure Things Out
05:15 Why Teens Shut Down When They Feel Judged
05:52 What to Watch for When Your Teen Opens Up
06:48 Why Teens Share More With Less Judgment
07:12 Related Podcast Episodes to Explore
07:53 Helping Teens Decide What to Do Next
09:18 A 3-Step Framework for Responding Calmly
09:37 Step 1: Acknowledge That They Told You
10:57 Step 2: Ask for Their Perspective First
12:04 What You Learn When You Truly Listen
13:59 Step 3: Ask If They Want Your Help
17:13 When and How to Share Your Concerns
19:51 When Teens Don’t Appreciate Your Efforts (And Why That’s Okay)
22:46 Repair Matters: You Can Always Apologize and Reconnect

Watch this episode here on YouTube

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