Behind the Screens: IT@ND

Behind the Screens: IT@ND

By Andy JonatzkeTechnology
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Behind the Screens: IT@ND episodes

  • The October 1st Deadline: Understanding the New Adobe Licensing Structure
    🎙️ Behind the Screens is back—and this time, we’re getting creative with Adobe! Join hosts Scooter and Diana as they chat with tech-savvy guests Steve Varela and Crystal DeJaegher from Notre Dame’s Teaching and Learning Technologies team.
    They’re diving into the big changes coming to Adobe licenses on campus: ✨ what’s new (hello, Adobe Express!), what’s changing for faculty, staff, and students, and how these tools can level up your teaching and learning game.
    But wait—there’s more! You’ll also hear about the behind-the-scenes support that makes it all work and why user education is the real MVP. Whether you’re a digital creator or just trying to figure out where to click next, this episode is packed with practical tips, good laughs, and a whole lot of Adobe talk.

    Takeaways
    • Adobe Express is a user-friendly design tool for all.
    • The transition to new Adobe licenses aims to enhance accessibility.
    • User education is crucial for effective technology use.
    • Faculty and staff can access Adobe products at no additional cost.
    • Students will have improved access to Adobe Express.
    • Shared device licenses are available for computer labs.
    • The importance of backing up data outside of Adobe's cloud.
    • Eligibility for Adobe products is based on employment classification.
    • The service desk is the first point of contact for support.
    • Collaboration and communication are key to successful technology integration.


    About this podcast:
    Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

    Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

    With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
    55 min
  • One Big Team: The Collaborative Spirit of Back to School
    Summary
    In this episode of Behind the Screens, the team takes you inside the hustle and excitement of Notre Dame’s back-to-school season. From tackling service desk challenges to celebrating big wins, they pull back the curtain on what it takes to keep campus running smoothly during one of the busiest times of the year. You’ll hear eye-opening metrics from the reimagined service desk, discover the unique role of Hall Walkers, and learn how upgrades in classroom technology are shaping the student and faculty experience. It’s a conversation packed with stories of preparation, teamwork, and innovation—all with a touch of behind-the-scenes fun. To top it off, the episode wraps with a lively round of rapid-fire questions that showcase the personalities of the guests in a way you won’t want to miss!
    Takeaways
    • The back-to-school season is a busy and exciting time for IT teams.
    • Metrics showed a significant increase in incidents handled this year compared to last year.
    • Hall Walkers provided essential support and positive interactions during the transition.
    • The reimagined service desk has improved efficiency and teamwork.
    • Preparation and training were key to a smooth back-to-school experience.
    • The AVET team played a crucial role in classroom technology upgrades.
    • International campuses also received support during the back-to-school rush.
    • Communication between teams has improved significantly with tools like Slack.
    • Feedback from faculty and TAs on new technology is essential for future improvements.
    • The camaraderie among the IT staff enhances the work environment.


    About this podcast:
    Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

    Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

    With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
    1 hr 7 min
  • The Next Exciting Challenge: Notre Dame's Enterprise CRM Vision
    This episode of "Behind the Screens IT@ND" features a conversation with Tracy Weber, Assistant VP of Enterprise Solutions and Delivery, and Jami Radcliffe, Enterprise CRM Administrator, both from the University of Notre Dame's Office of Information Technologies (OIT). The discussion focuses on the implementation and strategic importance of an enterprise-wide Customer Relationship Management (CRM) system, specifically Salesforce, at the university. They explore what CRM is, how it's currently used by various departments to manage relationships with constituents like students and alumni, and the benefits of a centralized platform. The speakers also address challenges such as stale data, the need for data governance, and the cultural shift required for widespread data sharing, outlining plans for future enhancements, training, and support to scale the CRM initiative across the campus.


    Takeaways
    • CRM stands for Constituent Relationship Management, crucial for managing relationships with 
    • various stakeholders.
    • Notre Dame uses Salesforce as its CRM platform to enhance communication and collaboration across departments.
    • The Enterprise CRM initiative aligns with the university's strategic goals to improve data sharing and reduce silos.
    • Centralizing CRM efforts aims to address inefficiencies and improve user experience across campus.
    • Data quality and management are significant challenges that need to be addressed for effective CRM implementation.
    • Stakeholder engagement is vital, and understanding their concerns helps in the planning phase of CRM.
    • Different departments have varying needs, and the CRM solution must be flexible to accommodate these.
    • Cultural shifts towards data sharing are necessary for the success of the CRM initiative.
    • Training and support will be provided to ensure users are comfortable with the new system.
    • A toolkit will be developed to help departments prepare for CRM implementation.


    About this podcast:
    Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

    Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

    With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
    1 hr 7 min
  • Behind the Breakthroughs: The Essential Role of IT Consulting in Notre Dame's Science & Engineering
    In this episode of Behind the Screens, the hosts Scott and Diana engage with Clay Berkley and Gwen Hagey-Shirk, senior IT solutions specialists at Notre Dame. They discuss their extensive experience in IT, the structure of their team, and the diverse challenges they face in supporting faculty, staff, and students. The conversation delves into the dynamics of IT consultancy, the tools they use, and the unique support issues they encounter, including working with outdated technology and specialized research equipment. They also share insights into their daily routines, seasonal variations in workload, and the importance of collaboration with vendors and other departments. The episode concludes with a light-hearted segment featuring fun questions about their experiences and preferences in the IT field.
    Takeaways

    • Gwen has been with Notre Dame for 25 years, while Clay has been there for 27 years.
    • The team is divided into Client Support Services and DevOps.
    • They handle a wide range of requests from first-level support to complex consulting.
    • Faculty needs vary from research support to teaching assistance.
    • They often help faculty find cost-effective technology solutions.
    • The summer is busier due to faculty addressing issues from the academic year.
    • They use tools like Beyond Trust and ServiceNow for support.
    • Linux support is minimal, with most work focused on Windows and Mac.
    • They have autonomy in their roles, allowing for varied daily tasks.
    • Supporting important research gives them a sense of pride. 
    About this podcast:
    Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

    Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

    With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.

    About this podcast:
    Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

    Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

    With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
    45 min
  • Behind the Alumni Network: Mark Schult's Role in Connecting Notre Dame's Community
    In this episode of 'Behind the Screens,' we delve into the world of IT consultancy at Notre Dame with Mark Schult. Mark shares his journey from technician to consultant, highlighting the importance of collaboration within his small team that supports over 160,000 alumni. The conversation explores the unique challenges faced in alumni support, the innovative solutions implemented for events, and the significance of project management in consultancy. Mark also discusses his involvement with the Project Management Institute and the community of practice that fosters collaboration among IT professionals on campus. In this engaging conversation, Mark Schult shares his insights on consultancy, emphasizing the importance of collaboration and strategy. He recounts his journey as a passionate gamer, detailing his training and experiences leading up to the Galaga World Championship. Mark discusses his efforts to give back to the community through fundraising for children's hospitals, and reflects on his bucket list achievements, including interviews with gaming legends. The conversation wraps up with light-hearted rapid-fire questions and a discussion on binge-worthy TV shows, showcasing Mark's multifaceted interests and dedication to both gaming and consultancy.
    Takeaways

    • Extra Life Charity Event Link: https://www.extra-life.org/participants/552244
    • Mark Schult has been with Notre Dame for eight years, starting as a technician.
    • His role involves supporting alumni and managing technology solutions.
    • Collaboration is key in the small team of five he leads.
    • The team supports over 160,000 alumni and various events.
    • IT consultancy at Notre Dame focuses on innovative solutions for strategic goals.
    • Daily operations include setting up alumni accounts and supporting events.
    • Unique challenges include managing large alumni events and technology needs.
    • Mark's journey into project management began with curiosity and mentorship.
    • He emphasizes the importance of community and collaboration in consultancy.
    • The community of practice is open to anyone interested in IT consultancy. Consultancy is about collaboration and strategic relationships.
    • Without collaboration, consultancy efforts can feel stagnant.
    • Passion drives success in both consultancy and gaming.
    • Training for competitions requires dedication and strategy.
    • Experiencing a championship can feel surreal and rewarding.
    • Giving back to the community is a vital part of personal success.
    • Interviews with industry legends can be fulfilling and inspiring.
    • Binge-worthy shows can provoke deep thoughts and reflections.
    • Bucket list achievements can shape personal and professional growth.
    • Gaming can be a platform for charitable initiatives.


    About this podcast:
    Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

    Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

    With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
    1 hr 8 min
  • Supporting Relationships & Data: Notre Dame's Development Office IT Team
    "Behind the Screens IT at ND: Episode 16" features hosts Diana and Scooter, who welcome Rose Michalski, IT Support Services Associate Program Director, and Andrew Yocum, Associate Director of Integration Services, from the University of Notre Dame's Development Office IT and Services Team. This episode delves into the unique IT landscape of the Development Office, which supports over 400 employees across 58 teams and operates as a large IT organization distinct from central OIT. Rose, celebrating 41 years at Notre Dame and retiring soon, oversees end-user support, hardware/software provisioning, AV technology, and daily operational IT needs, including the complex process of CWP deployments and user provisioning/deprovisioning. Andrew's side of the team, comprising about 20 people, focuses on application services (Salesforce CRM, Marketing Cloud), data integration (moving data between systems, Salesforce development with Apex), BI (data warehousing), and reporting/analytics (Tableau, Business Objects), constantly consulting with constituents on data requests and flows. Unique challenges include matching external constituent data to avoid duplicates for their million-plus records, webinar creation and support, managing JP Morgan check scanners, and supporting Notre Dame Day. They've also innovated with Tango hoteling software for collaborative spaces and mobile Zoom carts for conference rooms. Both Rose and Andrew emphasize the importance of compassion, continuous learning, and networking in their consultancy roles, which involve comprehensive hardware/software support, managing AV, account provisioning, and constant data consultation to align with university policies and streamline processes

    Takeaways
    • Rose has been at Notre Dame for 41 years, showcasing a long career in IT.
    • Andrew transitioned from corporate software development to IT at Notre Dame.
    • The Development Office has 58 teams, each contributing to fundraising efforts.
    • IT consultancy involves providing comprehensive technology support and solutions.
    • User provisioning is a complex and time-consuming process.
    • The team uses various tools like ServiceNow, Salesforce, and Tableau.
    • Collaboration is key in managing IT support and data integration.
    • Unique challenges include managing relationships with alumni and parents.
    • The team has streamlined processes significantly post-pandemic.
    • Rose emphasizes the importance of networking and continuous learning.


    About this podcast:
    Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

    Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

    With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
    44 min
  • Building Trust: The People-First Approach in IT with Jane Livingston
    This podcast episode features an interview with Jane Livingston, Vice President and Chief Information Officer for the University of Notre Dame, discussing her leadership philosophy of "people first, technology second." She reflects on fostering trust and a collaborative culture within Notre Dame's IT community, contrasting it with a prior "command and control" approach. Livingston emphasizes empowering staff through "headroom" for innovation and accountability, highlighting the importance of front-line IT consultants in identifying solutions and the need for continued learning in a rapidly changing technological landscape, particularly concerning AI. The episode concludes with rapid-fire questions about Livingston's personal preferences and the hosts' reflections on the podcast's first season and plans for future video episodes.

    Takeaways

    • Jane Livingston has a diverse background in IT leadership across several universities.
    • The IT community at Notre Dame has transformed to be more inclusive and communicative.
    • Building trust within the IT community is essential for collaboration.
    • A 'People First' approach is crucial in higher education IT leadership.
    • Empathy and listening are key components in solving IT challenges.
    • Innovation requires headroom and a culture that encourages risk-taking.
    • Accountability is necessary alongside trust in a team environment.
    • IT consultants have a unique perspective on the needs of the university.
    • Continuous learning and engagement are vital for IT professionals.
    • The future of IT at Notre Dame is focused on partnerships and collaboration.
    About this podcast:
    Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters), Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology), and Diana Garcia (IT Support Technicin: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

    Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

    With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.

    About this podcast:
    Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

    Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

    With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
    53 min
  • Passing the Mic: Diana Takes the Helm as Krista Embraces a New Passion
    In this episode of Behind the Screens, the team welcomes Diana Garcia, a new IT support technician, who shares her journey from studying neuroscience to working in IT. The conversation explores her experiences at the service desk, the confidence she has gained in her new role, and her advice for students considering career pivots. Krista announces her transition to co-leading an employee resource group, while reflecting on the relationships built during the podcast's first season. Diana expresses her excitement about becoming a co-host and the opportunity to connect with more people in the IT community at Notre Dame. In this episode, the hosts engage in a light-hearted discussion about personal preferences, commuting challenges, and fun games that reveal compatibility among the group. 

    Takeaways

    • Diana Garcia transitioned from neuroscience to IT after discovering her passion for technology.
    • Working at the service desk has provided Diana with valuable experiences and insights.
    • Confidence in one's career can significantly impact job satisfaction and performance.
    • It's important to listen to your instincts when considering career changes.
    • Krista is stepping down as host to focus on new responsibilities with an employee resource group.
    • The podcast has fostered meaningful relationships among the team members.
    • Diana is excited to connect with more people in the IT community.
    • The importance of bridging gaps in understanding between IT and end-users is emphasized.
    • The podcast serves as a platform for sharing knowledge and experiences in technology.
    • Diana identifies as a dog person, while Scott prefers cats.
    • Teleportation is favored over invisibility for time-saving.
    • The hosts discuss their dining hall preferences.
    • Diana relates to Belle from Beauty and the Beast.
    • Krista shares a humorous story about coffee pot sabotage.
    • Diana expresses gratitude for being part of the show.
    About this podcast:
    Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters) and Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

    Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

    With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.

    About this podcast:
    Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

    Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

    With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
    42 min
  • Inside the Campus Workstation Program: Insights from Jennifer Parker
    In this episode of Behind the Screens IT at ND, hosts Scooter and Krista welcome Jennifer Parker, a Senior CWP Specialist, to discuss the Campus Workstation Program (CWP) at the University of Notre Dame. Jennifer shares insights into her role, the program's eligibility criteria, and the importance of technology in enhancing productivity and security. The conversation delves into team dynamics, daily operations, inventory management, and the challenges faced in maintaining effective communication and relationships across various departments. Additionally, they explore the evolution of policies based on feedback and the strategic partnerships that support the program's success. In this conversation, Jennifer Parker discusses the intricacies of asset management within the Campus Workstation Program (CWP) and the importance of understanding user needs. She envisions a future where endpoint machines are seamlessly delivered to users while also addressing the challenges of varying tech savviness among users. The formation of a CWP steering committee aims to enhance collaboration and improve the program based on feedback from various stakeholders. With a significant refresh year ahead, the conversation also touches on personal interests and insights into communication styles.

    takeaways
    • Jennifer Parker has been with the university for about two and a half years.
    • The Campus Workstation Program was created to provide employees with the necessary technology.
    • Eligibility for CWP machines is typically for full-time employees and faculty.
    • The refresh cycle for CWP machines is every four years.
    • CWP machines are managed centrally to ensure security and productivity.
    • The team structure has evolved to improve the client experience.
    • Daily operations involve extensive communication and prioritization of tasks.
    • Inventory management is crucial due to frequent technology updates.
    • Partnerships with vendors like Dell and CDW enhance service delivery.
    • Feedback from departments can lead to significant changes in policy. We need to pump the brakes and spend time understanding user needs.
    • The vision for CWP includes direct delivery of endpoint machines to users.
    • Maintaining personal relationships in IT support is crucial.
    • Collaboration and feedback are essential for program improvement.
    • The CWP steering committee will address eligibility and budget concerns.
    • Understanding user feedback can help rectify eligibility issues.
    • This year will see a significant increase in computer refreshes.
    • Personal interests can influence professional communication styles.
    • The five love languages can enhance workplace relationships.

      About this podcast:
      Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters) and Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

      Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

      With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.


    About this podcast:
    Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

    Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

    With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
    56 min
  • London Calling: IT at the ND Global Gateway
    Behind the Screens: IT@ND welcomes Abdikhaaliq Osman, IT Solutions Coordinator for the University of Notre Dame London campus. Osman provides insights into his role supporting the London location, which he describes as equivalent to second-line support with additional coordination and local vendor management responsibilities. He discusses the small team size in London and the goal for full staffing.

    Learn about the challenges of supporting a global gateway across time zones, including the ongoing effort to integrate with the service desk and utilize ticketing via ServiceNow. Discover the unique dynamic of supporting a revolving door of visiting faculty, staff, and students, alongside permanent residents like the law school faculty. Osman shares details about daily IT support, including proactive maintenance checks, and supporting classrooms and events on the campus's four floors.

    Hear about the tools and systems used, noting the local differences in printing services (PaperCut) and the network setup. Find out how preparation and planning help Osman avoid burnout in his busy, single-threaded role. Get a glimpse into the local flavor of central London.

    Plus, enjoy some fun facts as Osman talks about his interest in psychology, recommends a book ("The Midnight Library"), discusses a past career as a pharmacist, and shares a dream job swap. Stick around for the new "Did You Know Tech Edition" trivia segment.

    Notes: Video mentioned in the episode for student orientation: https://drive.google.com/file/d/15VjyQRJUHi0Xopsl0xRkAzQjqwzAIpJ8/view?ts=68276c55

    About this podcast:
    Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters) and Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

    Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

    With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.


    About this podcast:
    Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

    Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

    With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
    37 min

About Behind the Screens: IT@ND

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Behind the Screens: IT@ND

Welcome to Behind the Screens: IT@ND, the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters) and Krista…