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(5:15) They should feel confident in your competence to handle their trouble in a biblical way

(5:50) This is cultivated by a healthy relationship and established trust between members and their pastor

(7:45) Don’t wait for them to come to you, go to them

(9:10) Lloyd-Jones “could assess better through question and answer than by a stethoscope”

(10:30) Not sharing details from pastoral conversations from the pulpit, but sharing personal vulnerability

(12:15) Be inviting but not pushy

(17:00) How to create this culture so that it trickles down to the congregation