While treating clients with respect is a longstanding expectation, there are a number of factors driving a need to employ greater empathy from lawyers. In this episode of The Lawyers Weekly Show, host Jerome Doraisamy speaks with Coutts Lawyers & Conveyancers partner and head of injury, compensation and employment law Karena Nicholls about her passion for her practice areas, how she looks after herself given the subject matter, the need to be trauma-informed, and what being empathetic as a legal practitioner means to her.

Nicholls also delves into the need for lawyers to be pseudo-psychologists, whether clients are driving a need for lawyers to be more empathetic, the difficulty lawyers may have in being empathetic, case studies where she has been empathetic and achieved a successful client outcome, how empathy has made her a better lawyer, why every lawyer can and should try to be more empathetic, and the practical steps they can take to do so.

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