The Difference Between Customer Service VS Customer Experience Could Increase Your Profits

What is your customer experience in your pet care business?

For more than 20 years, Jeannie Walters, CCXP has had one mission: To Create Fewer Ruined Days for Customers™. Jeannie is the CEO and Founder of Experience Investigators, a global Customer Experience consulting firm helping companies improve loyalty and retention, employee engagement, and overall experience. Hundreds of companies across three continents have trusted Jeannie to consult, train, and speak, from SMBs to Fortune 500s. In addition to being a Certified Customer Experience.

Pet Business Customer Care Show Highlights

What is the customer experience?

How can I understand my customer's journey better?

How can investing in customer care benefit my organization?

What moments really matter along the journey?

How can a leader get their employees to buy into these ideas?

Links

Jeannie's website https://experienceinvestigators.com/

Freebie

Text "Experience" to 66866 to join the 21-Day CX Challenge or visit

Let’s Connect!

Did you enjoy the show? We would love it if you subscribed today and left us a 5-star review!

Click this link – Bella In Your Business

Click on the ‘Subscribe’ button below the artwork

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Are You New Here?

Welcome, I am so glad you are here. If you are a dog walker, dog sitter, cat sitter, doggy daycare or kennel owner, then you found the right place. Jump Consulting is the one place on the internet to get all the resources you need for your pet care business. Can I give you some freebies to generate sales and increase revenues for your business? Grab your freebies below.

Are you starting out? Been in business for less than two years? Get your startup resources here.

Do you own an established pet care business and you want to take it to the next level.? Get Your builder resources here.

Transcript:

This is episode 203 of Bella in Your Business. Hi there, I'm Bella Vasta from Jump Consulting. You might know me from CBS, NBC, Fox, Huffington Post, Entrepreneur, or maybe you've seen me speak on stage or read my book, The Four Dogs That Every Business Owner Needs. In any case, get ready because you're about to get your hashtag Bella Butt Kickin' in this next episode of Bella in Your Business.

So what do you say? Let's get ready and jump. Welcome to Bella in Your Business. Today I have Jeannie Walters with me. She actually blew us away in the mastermind, so I had to bring her to the airwaves to all of you who have not yet had the pleasure of being in the mastermind. Jeannie, for more than 20 years, has had one mission—to create fewer ruined days for customers. She’s the CEO and founder of Experience Investigators, a global customer experience consulting firm, and she is an absolute dynamite. She really got us thinking about some cool things. So today we’re going to spend time talking all about customer experience, because it isn’t just leaving a treat on the table or sending a thank-you card. It’s much more than that. So without further ado, welcome to the show, Jeannie.

Thank you so much. I’m thrilled to be here. I know a lot of people have probably heard about customer service, but we’re going to talk about customer experience today. So can you break down what exactly customer experience is? Sure. A lot of times when I say I do customer experience work, people jump to the idea of reactive customer service. That’s when things go wrong and we have to call somebody or use the chat. But really, customer experience is about the end-to-end experience that we have as customers with a brand. That includes things that happen before the sale—just when we’re first aware of the brand—all the way through every interaction, every touchpoint, every time we engage, until we either stay with them forever or leave them.

How to Communicate, Persuade, & Close like an Experienced Trial Lawyer

In addition to Mitch Jackson being a “2009 Orange County Trial Lawyer of the Year” and “2013 California Litigation Lawyer of the Year,” he’s also one of the most well-known active trial lawyers on social media. He’s been profiled in best-selling marketing books and dozens of publications and platforms including INC., Mashable, and The Wall Street Journal. During the past several years, Mitch has presented cutting-edge business/legal/marketing techniques at the Tony Robbins Business Mastery with his good friend, David Meerman Scott.

Mitch is the founder of the global LegalMinds Mastermind and has written a new book, “The Ultimate Guide to Social Media for Business Owners, Professionals and Entrepreneurs” which was a #1 best seller on Amazon and top #1 new release in two separate categories. Mitch’s friends know of him as “The Streaming Lawyer” (live video) and you can stay connected at Streaming.Lawyer.

Biggest Takeaway You Don't Want to Miss

Learning how to communicate and tell stories is all about the fundamentals. The more you tell stories, the more you communicate with your audience, the better you're going to get at it. Stories connect us as human beings. One important technique you can try out is taking your client by the hand and take them back in time. Tune in to learn the three key steps to telling emotional stories plus the 5 steps to persuasion. At the end of the day, it's all about know, like, and trust.

Show Highlights

[8:00] - The "Tap & Transport" Approach

[9:00] - What are the three key factors towards knowing how to communicate an emotional story?

[14:00] - Can you describe the 5 specific steps to persuasion?

[23:30] - How long can the 5 steps actually take?

Free Download

Grab Mitch's best-selling book, "The Ultimate Guide to Social Media for Business Owners, Professionals, and Entrepreneurs" https://streaming.lawyer/the-book/

Links

Mitch's Website: https://streaming.lawyer/

Let's Connect!

Did you enjoy the show? We would love it if you subscribed today and left us a 5-star review!

Click this link – Bella In Your Business

Click on the ‘Subscribe’ button below the artwork

Go to the ‘Ratings and Reviews’ section

Click on ‘Write a Review’'

Are You New Here?

Welcome, I am so glad you are here. If you are a dog walker, dog sitter, cat sitter, doggy daycare or kennel owner, then you found the right place. Jump Consulting is the one place on the internet to get all the resources you need for your pet care business. Can I give you some freebies to generate sales and increase revenues for your business? Grab your freebies below.

Are you starting out? Been in business for less than two years? Get your startup resources here.

Do you own an established pet care business and you want to take it to the next level.? Get Your builder resources here.

Transcript:

This is episode 202 of Bella in Your Business. Hi there, I'm Bella Vasta from Jump Consulting. You might know me from CBS, NBC, Fox, Huffington Post, Entrepreneur, or maybe you've seen me speak on stage or read my book, The Four Dogs That Every Business Owner Needs. In any case, get ready because you're about to get your hashtag Bella Butt Kickin' in this next episode of Bella in Your Business.

So what do you say? Let's get ready and jump. Welcome to Bella in Your Business. Today I have Mitch Jackson with you. Who is Mitch, you might wonder? Well, Mitch and I met about a year ago, and don’t let the name “trial lawyer” fool you. What could he possibly help with a pet sitting and dog walking business? We are not here to talk about contracts or legal matters. We’re actually here to enlighten you about how to communicate, persuade, and close your next deal—whether that’s on the phone or at your next networking event. Mitch has five tips for us today, and he’s also known as the Streaming Lawyer.

Stop Preparing, Start Doing with Olenka Cullinan

Olenka Cullinan is a CEO and Founder of iStartFirst. She empowers women to up-Level their business and mindset via on-line Bootcamp, iStartFirst Women's Summit, and delivering keynotes and workshops for companies nationwide & globally. Olenka has developed a“Backbone of Success”™ method that helps female leaders to take action, get paid their worth and show up like a BOSS-Babe. Olenka’s work globally, combined with humor and personal experiences led to her recent appearances at TEDx and made her into one of the premier consultants. She has worked with startups, corporate leaders and some of the top organizations in the country: e.g. GAMA International, Lincoln Financial, Chambers of Commerce, etc.

Biggest Takeaway You Don't Want to Miss

You cannot out-read, out-listen, or outwatch your way to success. You stop preparing, take action, and actually apply what you learn. But what if you're afraid? Then start small. Set your alarm for 90 seconds and DO whatever you're scared of doing. After that 90 seconds, you'll never be at the same level of fear. The best way to deal with a perfectionist mindset is with massive action. It's messy, but you have to embrace it and do it anyways. Just remember that no matter what you are doing, it's not going to be great the very first time you do it - so just get it over with! Perfection is NOT a human quality and it's always going to hold you back.

Show Highlights

[1:45] - Where is Olenka's story?

[3:00] - What holds business owners back from taking action?

[6:15] - Why do business owners get stuck in the preparation phase?

[9:30] - What are 3 things business owners can do to boost their cash flow right now?

[15:30] - What are some action steps that stressed business owners can take right now?

[18:00] - Where can you follow Olenka online?

Links

Olenka's eBook: https://www.olenkacullinan.com/

Jump Mastermind: /mastermind/

Let's Connect!

Did you enjoy the show? We would love it if you subscribed today and left us a 5-star review!

Click this link – Bella In Your Business

Click on the ‘Subscribe’ button below the artwork

Go to the ‘Ratings and Reviews’ section

Click on ‘Write a Review’'

Are You New Here?

Welcome, I am so glad you are here. If you are a dog walker, dog sitter, cat sitter, doggy daycare or kennel owner, then you found the right place. Jump Consulting is the one place on the internet to get all the resources you need for your pet care business. Can I give you some freebies to generate sales and increase revenues for your business? Grab your freebies below.

Are you starting out? Been in business for less than two years? Get your startup resources here.

Do you own an established pet care business and you want to take it to the next level.? Get Your builder resources here.

Transcript:

This is episode 201 of Bella in Your Business. Hi there, I'm Bella Vasta from Jump Consulting. You might know me from CBS, NBC, Fox, Huffington Post, Entrepreneur, or maybe you've seen me speak on stage or read my book, The Four Dogs That Every Business Owner Needs. In any case, get ready because you're about to get your hashtag Bella Butt Kickin' in this next episode of Bella in Your Business.

So what do you say? Let's get ready and jump. Welcome to Bella in Your Business. My name is Bella Vasta and today I've got Olenka Cullinan with us. You guys are going to love this one. Olenka is actually the CEO and founder of I Start First. She empowers women to level up their businesses via online boot camps, the I Start Women's First Summit, and by delivering keynotes and workshops for companies nationwide and globally.

She also developed this Backbone of Success Method that I'm sure we're going to talk about today. She's worked globally, combining humor and personal experience. She is such a kick-in-the-butt kind of girl. She's actually who I call when I need a kick in the butt.

Lessons Learned In Life: If I've Taught You Anything...

Wow - 200 episodes- of lessons learned.

200 episodes of me (hopefully) providing you value, nuggets of wisdom, and lessons that you can take and apply into your business. It's been an honor to record, produce, and publish this podcast for you all every single week for the past few years.

On this episode, you'll find that it's a bit different than the usual format. From my heart to yours, I want to share with you some lessons learned over the past several years in business and in life. I hope you enjoy it.

Lessons Learned In Life Show Highlights

[6:45] - Ever feel like life happens to you?

[8:00] - Whether you like it or not, you're a leader!

[10:00] - How can you be the most impactful towards family & friends?

[12:30] - Don't compare yourself to anyone else!

[15:30] - Leadership vs. Avoidance

All of which are life lessons learned, and shared with you.

Let's Connect!

Did you enjoy the show? We would love it if you subscribed today and left us a 5-star review!

Click this link – Bella In Your Business

Click on the ‘Subscribe’ button below the artwork

Go to the ‘Ratings and Reviews’ section

Click on ‘Write a Review’'

Are You New Here?

Welcome, I am so glad you are here. If you are a dog walker, dog sitter, cat sitter, doggy daycare or kennel owner, then you found the right place. Jump Consulting is the one place on the internet to get all the resources you need for your pet care business. Can I give you some freebies to generate sales and increase revenues for your business? Grab your freebies below.

Are you starting out? Been in business for less than two years? Get your startup resources here.

Do you own an established pet care business and you want to take it to the next level.? Get Your builder resources here.

Transcript:

This is episode 200 of Bella in Your Business. Hi there, I'm Bella Vasta from Jump Consulting. You might know me from CBS, NBC, Fox, Huffington Post, Entrepreneur, or maybe you've seen me speak on stage or read my book, The Four Dogs That Every Business Owner Needs. In any case, get ready because you're about to get your hashtag Bella Butt Kickin' in this next episode of Bella in Your Business.

So what do you say? Let's get ready and jump. Wow, you guys, wow. Have you ever started something in life and had no idea how you were going to actually complete it? You had no idea how it was going to work out—you just knew that you had to start stepping. You knew you had to take that first step, fake it till you made it, do it scared, do it wrong, do it not perfect. Guys, this is my 200th episode. And the very first thing I need to say is—how in the world did we get here? I have some plans for you for this episode. In fact, last week, if you’re an avid follower of this podcast, you know that I actually skipped a week because I didn’t want to rush this. I took a minute, took a breath, and tried to really figure out what I wanted to say to you. Because the fact that you are listening to this right now and giving me your time and allowing me into your head—I hold that as a huge honor. I don’t want to just talk into this microphone in my office by myself just to hear myself talk. At the end of this, I want to provide you so much value and things for you to think about. But wow, I’ve come a long way from doing this on my laptop in my bedroom closet because it was the only place that actually had carpet.

I want to thank you for taking this journey with me. I want to thank you for all of the reviews that you’ve left on iTunes. I started this way back in 2014, and it is now 2020. It took me a little bit to get consistent and publish every Thursday, but wow, I’m really humbled and shocked. For today, I’m just going to rap with you, and I hope that’s okay. I’ve got about seven or eight major points that I want to make, and this is going to come from more of a motivational standpoint.

How to do Virtual Meet and Greets In Your Pet Business

One of the "blessings" of our new normal under COVID-19 is that it has opened the realm of finding virtual alternatives to our everyday processes. One of these alternatives is virtual consultaations for pet sitters. That's where you hop on a video call with your potential client and host your meet and greet - virtually!

Nikki & Steph, co-owners of Dog Jogs, have actually transitioned to now conducting ONLY virtual meet and greets, and have a wealth of knowledge to share. Their company truly believes that 'a tired dog is a happy dog' and specializes in jogging dogs. They also believe in providing effective, efficient resolutions to customer service issues and ensure complete client satisfaction. Which is what helps them continue to think outside the box, and grow their business by evolving as challenges arise. This year will be Dog Jogs' 4th year in operation, with many plans for many more to come!

Nikki & Steph - Dog Jogs

Virtual Meet-N-Greet In Action!

Show Highlights

[2:45] - Who are Nikki & Steph and how and why did you start Dog Jogs?

[4:15] - What sparked your idea to conduct virtual meet and greets, and what trepidations did you have?

[7:45] - Walk us through your thought process for implementing virtual meet and greets and how you successfully accomplished that

[9:45] - How do you handle potential behavioral/aggression issues with the pet during virtual meet and greets?

[11:00] - How did you instruct your clients to send over the videos you requested?

[12:45] - What's been your staff reactions?

[15:00] - What percentage of clients have shown pushback ?

[16:30] - How and why are you going to be marketing this new process?

[18:00]- What advice would you give to pet business owners that are afraid to start doing virtual consultations?

Links

Dog Jog's Website: https://dog-jogs.ca/

Jump Mastermind: /mastermind/

Let's Connect!

Did you enjoy the show? We would love it if you subscribed today and left us a 5-star review!

Click this link – Bella In Your Business

Click on the ‘Subscribe’ button below the artwork

Go to the ‘Ratings and Reviews’ section

Click on ‘Write a Review’'

Are You New Here?

Welcome, I am so glad you are here. If you are a dog walker, dog sitter, cat sitter, doggy daycare or kennel owner, then you found the right place. Jump Consulting is the one place on the internet to get all the resources you need for your pet care business. Can I give you some freebies to generate sales and increase revenues for your business? Grab your freebies below.

Are you starting out? Been in business for less than two years? Get your startup resources here.

Do you own an established pet care business and you want to take it to the next level.? Get Your builder resources here.

Transcript:

This is episode 199 of Bella in Your Business. Hi there, I'm Bella Vasta from Jump Consulting. You might know me from CBS, NBC, Fox, Huffington Post, Entrepreneur, or maybe you've seen me speak on stage or read my book, The Four Dogs That Every Business Owner Needs. In any case, get ready because you're about to get your hashtag Bella Butt Kickin' in this next episode of Bella in Your Business.

So what do you say? Let's get ready and jump. Welcome to Bella in Your Business. My name is Bella Vasta, and today I've got a pair of mastermind members with me. The reason they're here is because they are killing it. I know that we’re in the middle of all this COVID stuff and hearing things like “We’re not going to come out of this the same way we went in,” and “This is the new normal,” but truly, the gals I’m about to introduce you to—Nikki and Stephanie—have been doing it differently. They’ve really changed the focus of their business, and that actually started before all of this, but the situation catapulted them forward.

They are the co-owners of Dog Jogs, a pet care company based in Edmonton, Alberta,

Baby Boomers Vs. Millennials...Or Is It?

The generational gap between baby boomers and millennials is something that every business owner is bound to encounter.... perhaps you already have? But one generation doesn't have to be at war with the other. Each generation has unique and specific experiences that they can share with one another to improve themselves. That's why in this week's episode of Bella In Your Business, I bring you Steve Dotto who has a unique perspective on the generational gap.

Steve Dotto is a tech geek, entrepreneur, and business owner. He is the founder of Dotto Tech, which he has grown into a successful, self-sustaining business. He has built a community of our thirty-six thousand people, spoke at Social Media Marketing World, and worked with companies like Xerox and Blackberry.

 

Bella Vasta & Steve Dotto

Show Highlights

[2:00] - How do we define baby boomers?

[2:30] - What are the stereotypes about baby boomers?

[8:00} - Can you tell us your best advice for boomers looking to expand their online presence?

[21:00] - What is the best advice you have for baby boomer business owners, millennial business owners, and where can my audience find you online?

Links

Steve's Website: https://dottotech.com/

Steve's YouTube Channel: https://www.youtube.com/channel/UC9BqPtCcSyHvQsbl2rumM4w

Steve's Webinar Wednesday's: https://members.dottotech.com/webinar-wednesday-registration-page/

Jump Mastermind: /mastermind/

Pet Sitting Employee Handbook & Training Manual: /product/handbook-manual-typesetting-resource/

Let's Connect!

Did you enjoy the show? We would love it if you subscribed today and left us a 5-star review!

Click this link – Bella In Your Business

Click on the ‘Subscribe’ button below the artwork

Go to the ‘Ratings and Reviews’ section

Click on ‘Write a Review’'

Are You New Here?

Welcome, I am so glad you are here. If you are a dog walker, dog sitter, cat sitter, doggy daycare or kennel owner, then you found the right place. Jump Consulting is the one place on the internet to get all the resources you need for your pet care business. Can I give you some freebies to generate sales and increase revenues for your business? Grab your freebies below.

Are you starting out? Been in business for less than two years? Get your startup resources here.

Do you own an established pet care business and you want to take it to the next level.? Get Your builder resources here.

Transcript:

This is episode 198 of Bella in Your Business. Hi there, I'm Bella Vasta from Jump Consulting. You might know me from CBS, NBC, Fox, Huffington Post, Entrepreneur, or maybe you've seen me speak on stage or read my book, The Four Dogs That Every Business Owner Needs. In any case, get ready because you're about to get your hashtag Bella Butt Kickin' in this next episode of Bella in Your Business.

So what do you say? Let's get ready and jump. Welcome to Bella in Your Business. My name is Bella Vasta, and today, all you boomers, I want you to listen up. This podcast episode is for you. I have Steve Dotto and his dog Farley joining us right now. Steve and I first met face to face—he doesn’t know this—but I already knew him well through his amazing YouTube channel. We actually sat across from each other and shared dinner with about forty other people at the Thinkific Dinner at Social Media Marketing World, one of the last conferences to happen in 2020. We had a great conversation, and I instantly loved his energy.

I wanted to bring Steve to you because we often talk so much about millennials, Gen X, and Gen Z that we forget about baby boomers. There’s no one better to represent them than Steve. He’s made a name for himself on YouTube and elsewhere by helping people overcome their tech fears. If you’ve ever felt overwhelmed by software or new apps, Steve breaks it all down in an approachable way. So without further ado, welcome, Steve.

How to Generate FREE Publicity & Marketing for your Pet Business

When you generate Free Publicity and marketing in your pet business, you will be able to connect with your community & learn how to truly bring value to your audience. But it is not an easy task Many business owners aren't sure where to start or what direction they should take. In this episode, I bring you, Regina Robinson of Outward Bound Hounds who shares some of the ways she was able to connect with her community during the COVID-19 Crisis.

Regina Robinson

In 2012, Regina left her career in culinary arts, nutrition, dietetics, and yoga to help a friend build her own pet sitting business. She quickly learned that pets need adventure, exercise, and love just as much as people do! After five years of loving pets and serving their pet parents, she decided to take a leap of faith and open her own company – Outward Bound Hounds.

Show Highlights

[1:30] - Who is Regina Robinson?

[4:30] - What were you worried about before signing up for Better Marketing With Bella & what made you decide to take the JUMP?

[7:30] - Can you describe some of the challenges you've had to overcome while marketing your pet business?

[10:30] - What did you think was going to happen with the sidewalk chalk guerrilla marketing idea and what ACTUALLY happened?

[13:00] - Tell us what happened once you started getting entries in your sidewalk chalk challenge?

[21:00] - What has this experience taught you about marketing for your pet business?

Links

0 Page Guerrilla Marketing Blueprint: /product/10-page-guerrilla-marketing-blueprint/

Better Marketing With Bella: /waitlist

Regina's Website: https://outwardboundhounds.com/

Let's Connect!

Did you enjoy the show? We would love it if you subscribed today and left us a 5-star review!

Click this link – Bella In Your Business

Click on the ‘Subscribe’ button below the artwork

Go to the ‘Ratings and Reviews’ section

Click on ‘Write a Review’'

Are You New Here?

Welcome, I am so glad you are here. If you are a dog walker, dog sitter, cat sitter, doggy daycare or kennel owner, then you found the right place. Jump Consulting is the one place on the internet to get all the resources you need for your pet care business. Can I give you some freebies to generate sales and increase revenues for your business? Grab your freebies below.

Are you starting out? Been in business for less than two years? Get your startup resources here.

Do you own an established pet care business and you want to take it to the next level.? Get Your builder resources here.

Transcript:

This is episode 197 of Bella in Your Business. Hi there, I'm Bella Vasta from Jump Consulting. You might know me from CBS, NBC, Fox, Huffington Post, Entrepreneur, or maybe you've seen me speak on stage or read my book, The Four Dogs That Every Business Owner Needs. In any case, get ready because you're about to get your hashtag Bella Butt Kickin' in this next episode of Bella in Your Business.

So what do you say? Let's get ready and jump. Welcome to Bella in Your Business. My name is Bella Vasta, and today I've got a really cool story for you. Have you ever wondered how you can get free publicity or free marketing in your area? I am joined today by Regina, and it has been so exciting to watch her. She is a stellar pet sitting business owner, dog walker extraordinaire, growing her business. We first met on Instagram about a year ago, and that's how we started our relationship. She has also been listening to this podcast, which is really cool, and she’s become a Better Marketing with Bella member as well. That’s where this story leads today because she truly messaged me earlier today with such good news, and it’s such a great story. You guys are in for a treat because this is something that every single one of you can do right now to get free publicity, marketing, and connections for your company.

Without further ado,

Resiliency, Black Swans, & Perseverance Through The Darkest Times

We all have black swan events happen in our life. The Covid-19 Pandemic has definitely been an elephant-sized black swan event to the pet business. It has tested the resilience and patience of a larger number of Jumpers. Today I want to share a lesson on antifragility.

Asha Olivia is the owner/operator of Hoby Dogy serving Hoboken, NJ ever since 2012

Asha is also a warrior. For example, she is a stage, four cancer survivor.  Asha also counsels others with deep wisdom. This is wisdom won from a lifetime of going to battle. She works hard to improve every single day. Therefore, Asha has become a guiding light in this world as a result of her daily improvements. Meanwhile, when Asha is not serving others, you will find her taking long walks with her dear husband Jan and their dreamy puppies Lovey and Savey who they met and rescued on the streets of Colombia.

Asha Olivia

Black Swan Show Highlights

[1:40] - Who is Asha Olivia?

[5:00] - What is a Black Swan moment?

[8:00] - Can you describe what the differences are between "fragile," "resilient," and "antifragile?"

[9:30] - Would you be able to tell us how you felt at that moment when you received your diagnosis. More importantly, how did that play into the different mindset conditions?

[14:30] - What is the story of Vice Admiral James Stockdale and what is the Stockdale Paradox?

[18:00] - How do you become antifragile?

[22:00] - Finally, what do you suggest that the audience's first steps be so that they maintain their antifragility?

Links

The Black Swan by Nassim Taleb: https://www.amazon.com/dp/B002RI99IM/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1

Antifragile by Nassim Taleb: https://www.amazon.com/dp/B009K6DKTS/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1

In Love and War by Vice Admiral James Stockdale: https://www.amazon.com/Love-War-Familys-Sacrifice-Vietnam/dp/0060153180/ref=tmm_hrd_swatch_0?_encoding=UTF8&qid=1588105632&sr=1-1

Good to Great by James Collins: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/B00E5NTYP0/ref=sr_1_13dchild=1&keywords=good+to+great+james+collins&qid=1588105401&s=books&sr=1-13

Podcast with Nick Trevillian: /episode-190-how-to-move-the-mountain-in-your-life/

Liz Illg: https://www.lizillg.com/

Asha’s Website: https://www.hobydogy.com

Women & Lung Cancer Article: https://time.com/5720763/lung-cancer-rates-women-men

Let's Connect!

Did you enjoy the show? We would love it if you subscribed today and left us a 5-star review!

Click this link – Bella In Your Business

Click on the ‘Subscribe’ button below the artwork

Go to the ‘Ratings and Reviews’ section

Click on ‘Write a Review’'

Are You New Here?

Welcome, I am so glad you are here. If you are a dog walker, dog sitter, cat sitter, doggy daycare or kennel owner, then you found the right place. Jump Consulting is the one place on the internet to get all the resources you need for your pet care business. Can I give you some freebies to generate sales and increase revenues for your business? Grab your freebies below.

Are you starting out? Been in business for less than two years? Get your startup resources here.

Do you own an established pet care business and you want to take it to the next level.? Get Your builder resources here.

Transcript:

This is episode 196 of Bella in Your Business. Hi there, I'm Bella Vasta from Jump Consulting. You might know me from CBS, NBC, Fox, Huffington Post, Entrepreneur, or maybe you've seen me speak on stage or read my book, The Four Dogs That Every Business Owner Needs. In any case, get ready because you're about to get your hashtag Bella Butt Kickin' in this next episode of Bella in Your Business.

So what do you say? Let's get ready and jump. Welcome to Bella in Your Business. Today, I’ve got a very exciting guest for you. After she presented in our COVID support group about a month ago,

The Scientific Way To Choose A Pet Sitting Software

Choosing a pet sitting software is not an easy task. Maybe you're overwhelmed with all of the different options out there, or even tried them all but just can't decide. It's difficult to determine which features are important to YOU and then to match those needs up with software. In this episode of Bella In Your Business, I sit down with Kristin Young, where she shares her scientific process for successfully choosing a pet sitting software to use in your pet business.

After 20 years in corporate real estate and business, Kristin "woke up" one day realizing she wanted more ownership over her own time and to escape the common cubicle. With two young kids and a supportive husband, she began the search for an income model that she could manage, grow, and LOVE. In January of 2019, she decided to buy NOT ONE, but TWO cat sitting companies, with the intent to merge them into a single business. With a passion for business, love of animals and affinity for cat puns, Kristin uses her inner "geek" to make data-driven decisions in her cat sitting business and create processes that allow her to start stepping out of day-to-day operations and spend more time working ON her business, instead of IN her business.

Kristin Young

Show Highlights

[1:30] - Who is Kristin Young?

[5:00] - What was the driving force behind switching pet sitting software companies?

[7:00] - Can you describe what an "RFP" is?

[9:15] - How did you come up with the methodology for RFP and choosing a pet sitting software company?

[19:15] - How long did you try each pet sitting software for? Are you happy with your choice in software? What advice would you have for someone that is stuck trying to choose a pet sitting software?

[23:00] - Where can you find Kristin online?

Links

Kristin's Website: www.preciousfur.com

Let's Connect!

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Are You New Here?

Welcome, I am so glad you are here. If you are a dog walker, dog sitter, cat sitter, doggy daycare or kennel owner, then you found the right place. Jump Consulting is the one place on the internet to get all the resources you need for your pet care business. Can I give you some freebies to generate sales and increase revenues for your business? Grab your freebies below.

Are you starting out? Been in business for less than two years? Get your startup resources here.

Do you own an established pet care business and you want to take it to the next level.? Get Your builder resources here.

Transcript:

This is episode 195 of Bella in Your Business. Hi there, I'm Bella Vasta from Jump Consulting. You might know me from CBS, NBC, Fox, Huffington Post, Entrepreneur, or maybe you've seen me speak on stage or read my book, The Four Dogs That Every Business Owner Needs. In any case, get ready because you're about to get your hashtag Bella Butt Kickin' in this next episode of Bella in Your Business.

So what do you say? Let's get ready and jump. Welcome to Bella in Your Business. My name is Bella Vasta and today I've got Kristen Young with me. You guys, I saw her post in one of my groups, one of the free groups I have, Jumpstart Your Pet Business. If you're not in there already, go ahead and jump on in there. But I saw her post about something really interesting, something that we don't often talk about on this podcast. So I wanted to bring her on to share her knowledge.

Have you ever wanted to either get software or switch software but just seem to get completely paralyzed in all of the decision-making process that comes with it? Maybe you've trialed ten, fifteen, or twenty of them and you're still stalling out and it's been months and months. Well,

How To Prevent Your Website Content From Being Snatched

Have you ever had your website content snatched? I've had a lot of pet business owners come to me about how other pet businesses STOLE their website content including services and blog posts! What would you do? Could you prove the content was yours? What images have you used? Who would you speak to?

This episode was born with my two expert cohosts so that nobody EVER has to go through that. Today, we have Liz Illg, expert wordsmith, who helps business owners with internal and external messaging. She helps businesses really convey their differentiating factors to their audience. We also have Erika Godwin, website guru, who understands the technical/SEO aspect of creating a rocking website.

 

Sick of doing your own graphics? Want us to do them for you? Space is limited.

Show Highlights

[2:00] - Who is Bella Vasta, Liz Illg, and Erika Godwin?

[5:10] - How do we prevent our website content from being snatched?

[12:00] - What is your website actually DOING for you?

[20:00] - What does it mean to properly label images on your website?

[28:00] - How can you get in contact with Liz & Erika?

Links

Erika's Website: barketing.co

Liz's Instagram: @liz.illg

Bella's Instagram: @bellavasta

Let's Connect!

Did you enjoy the show? We would love it if you subscribed today and left us a 5-star review!

Click this link – Bella In Your Business

Click on the ‘Subscribe’ button below the artwork

Go to the ‘Ratings and Reviews’ section

Click on ‘Write a Review’'

Are You New Here?

Welcome, I am so glad you are here. If you are a dog walker, dog sitter, cat sitter, doggy daycare or kennel owner, then you found the right place. Jump Consulting is the one place on the internet to get all the resources you need for your pet care business. Can I give you some freebies to generate sales and increase revenues for your business? Grab your freebies below.

Are you starting out? Been in business for less than two years? Get your startup resources here.

Do you own an established pet care business and you want to take it to the next level.? Get Your builder resources here.

Transcript:

This is episode 194 of Bella in Your Business. Hi there, I'm Bella Vasta from Jump Consulting. You might know me from CBS, NBC, Fox, Huffington Post, Entrepreneur, or maybe you've seen me speak on stage or read my book, The Four Dogs That Every Business Owner Needs. In any case, get ready because you're about to get your hashtag Bella Butt Kickin' in this next episode of Bella in Your Business.

So what do you say? Let's get ready and jump. Welcome everybody. My name is Bella Vasta and I am here with Liz Illig. We were supposed to have one more amazing dynamic person join us, but for some reason, as Kim Welker said, technology—ha ha—you totally nailed it. That's the thing with technology, and for some reason, Erica is seeing a blank screen. So, Erica, I know that you're probably watching and listening. We're going to have you comment in the chat. We love you, we miss you, and we hope you are here, but for some reason, the tech is not working. That's okay. The show must go on, and we are so excited that you guys are here.

Listen, today we’re going to talk about something super important. The reason why I wanted these two ladies on with me is because I know that at some point you’ve had your website snatched, your content stolen, or your Facebook graphics taken and reposted with someone else’s logo. And yes, some of you might even be guilty of this too! So today we want to blow the lid off this topic because of how amazing the three of us work together. I help people with strategy—what makes you different and how to communicate that. Then they often get stuck figuring out how to say it on their website. That’s where Liz comes in—she’s an incredible wordsmith. And finally, there’s Erica, the website pro. The problem is that people often go straight to E...