Taproom Success

Best Practices: Taproom Customer Service

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In today's episode, we explore tips and strategies to provide great service to guests in your taproom. Andrew Coplon provides a run-down of the "30 Second Conversation" system, which is outlined below:

  1. Welcome your guest to the taproom
  2. Engage, ask questions, and offer friendly conversation
  3. Guide your customer and offer direction on beer choices
  4. Let your guest know what they are drinking when you bring their beer
  5. Leave the guest feeling appreciated - thank you for coming!
    6. ...more
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    Taproom SuccessBy TaproomSuccess.com
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