February 03, 2020

Better value, more flexibility, greater tech know-how and unreal service the 23Legal way (ep 27)

35 minutes

What do you do when you’ve had enough of seeing the world through the TradLaw green-coloured glasses?

You throw out the old way and start again from scratch, of course! At least that’s the path that Dugald Hamilton has taken.

Dugald is the Founder and principal of 23 Legal, a boutique law firm offering traditional dispute resolution, restructuring, insolvency and commercial legal services with a modern-world approach. They’ve designed their services around the expectation that clients will demand better value, more flexibility, greater tech know-how and unreal service. In response to this, 23 Legal adopt a flexible approach to litigation practice, focusing on commercial outcomes, not on court processes.

After hearing some interesting comments from Dugald in another interview, I started our conversation with asking him why he started his firm and quickly understood that he was fed up of seeing the world as dollar signs. Instead, he prefers to collaborate with his clients, learning about their big picture objective and helping them work out how best to spend their legal budget.

Dugald is a self-professed tech geek, so of course we talk about what technology he uses in his firm and he shares his prediction that we’ll soon see the death of email!

My favourite part of the interview, though, is Dugald’s advice for people wanting to do law differently. You’ll have to listen in to hear that bit!

Here’s some of the highlights:

3:10 Fed up of seeing the world as dollar signs

We don’t see clients in person, so we become disconnected

Making a point of understanding the end goal, not just the legal issue

Working out where to spend and where not to spend

Doing a game plan advice – here’s the problem, here’s what we think the answer will be and here’s how we keep on track

The only approach is the collaboration approach

The meaning behind 23Legal

How a self-professed tech geek approaches tech in his firm

Don’t just confine yourself to the world of legal tech. Look outside law

Email security and email encryption

Will we see the death of email?

Simple, cheap and effective steps for cybersecurity

“Throw out the old way and start building from scratch.”

Links

Find Dugald and 23 Legal at their website, Twitter, Facebook, Instagram and LinkedIn
Dugald’s interview on the Happy Lawyer, Happy Life podcast
Subscribe to Doing Law Differently on Apple Podcasts, Google Podcasts or Spotify
Discover how I can help you escape the billable hour, eliminate the grunt work and do more of the work you love with productised services
Trustifi email encryption
Connect with me on LinkedIn
Are you keen to share how you’re Doing Law Differently? Get in touch here.

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