How do you build a cutting-edge tech stack for a luxury resort from the ground up? In this episode, Bill LeGrand, Executive Director of Commercial Applications at Vai Resort, shares his insights on creating a guest-centric technology ecosystem that enhances the overall experience.

Key Takeaways:

• Discover the importance of selecting the right vendors and technologies to create a seamless integration across various systems, including PMS, CRM, and booking engines.
• Learn about the unique challenges of operating a resort with a built-in music venue and how immediate financial transactions are crucial for ticketing and reservations.
• Explore the future of guest experience through innovative applications like AI, mobile ordering, and immersive wayfinding solutions.