In this exciting episode, Heather Crocket, a lead practice coach at Act Dental, shares her journey from dental assistant to coach. Heather and Eric emphasize the importance of authenticity and core values in running a successful dental practice. They discuss common challenges like unnecessary expansion and the need for systems-driven operations, offering practical strategies for setting and achieving goals. Heather also highlights the significance of creating a cohesive team environment and the role of continual personal and professional growth in dental practices.

In this engaging episode, Eric and Ian explore the world of dental marketing, comparing the unique challenges and opportunities found in big cities versus small towns. They explore how cultural nuances influence marketing approaches, the effectiveness of SEO tactics in different settings, and the crucial role of community involvement. This episode offers practical and actionable insights for dentists aiming to tailor their marketing strategies to their specific location. Whether you’re practicing in a bustling metropolis or a close-knit community, this episode is packed with valuable tips to help you succeed.

Join us for a fascinating episode with special guest Jenni Poulos, the lead practice coach and marketing director at Act Dental. Jenni shares her journey from her early days in her family's dental practice to her current role helping dental teams thrive. Discover the importance of positive workplace culture, effective leadership, and intentional growth in running a successful dental practice. Learn more about the concept of positive priming, which Jenni explains as setting positive expectations beforehand to foster trust and enhance patient experiences.

In this episode, Eric sits down with David Goodman from PKF O'Connor Davies to discuss financial strategies for dental practices. With years of experience as a dental CPA, David shares his unique insights into the intersection of accounting and dental practice management. He highlights a 5% increase in dental practice collections for 2024, driven by increased patient acceptance of treatments and strategic fee increases. David predicts that leveraging new technologies, better data analysis, and moving towards a fee-for-service model while dropping low-reimbursement insurance plans will be crucial for future success in the dental industry.

In this episode, Eric sits down with Chad Wooters from Awaken2Sleep to explore how dentists can seamlessly integrate dental sleep medicine into their practice. Chad shares his unique journey from the financial sector to the dental field, emphasizing the significant benefits sleep appliances bring to patients and practices alike. They discuss the common challenges dental practices face, from initial implementation hurdles to mastering medical billing. Chad explains how Awaken2Sleep provides tailored coaching and training to navigate these obstacles and ensure successful implementation. The episode concludes with practical tips, effective strategies, and the key metrics to track for a thriving sleep medicine service.

In this engaging episode, Eric and Ian explore the often-overlooked yet pivotal role of the front desk in dental practices. Their unique insights will challenge you to rethink traditional practices and inspire you to revolutionize how your front desk functions, ultimately driving your practice's success. Key topics discussed include: redefining the importance of the front desk, providing essential training and support, and implementing KPIs and incentives to motivate and measure performance effectively. Additionally, they highlight the significance of call tracking and encourage front desk teams to review their own interactions with patients to pinpoint areas of excellence and opportunities for growth and improvement.

Ariel Juday, an elite practice coach at Act Dental, shares her philosophy and methods for helping dental practices optimize operations and achieve their vision. Drawing from her prior dental office experience, Ariel provides a firsthand perspective on team challenges and how to overcome them. She emphasizes understanding each practice's unique vision first, then guiding them through co-discovery to build ownership and facilitate positive change. Ariel discusses implementing basic systems initially to foster curiosity, and as the team analyzes their data, she partners with them to identify areas for improvement and develop customized, value-aligned solutions.

Join us in this insightful episode where Eric sits down with Amol Nirgudkar, CEO of Patient Prism, to explore innovative strategies in dental marketing. Discover how integrating AI and focusing meticulously on the patient journey can transform your practice from the initial phone call to the final treatment. Learn about the evolving expectations of healthcare consumers and the necessary adaptations dental practices must undertake to meet these demands by enhancing every touchpoint in the patient journey. Amol shares his unique journey and offers valuable insights that can help any practice elevate its patient care and marketing strategies.

In this episode, Eric is joined by Shelly VanEpps from All-Star Dental Academy to explore crucial topics for dentists, covering everything from patient communication to team management. Shelly shares insights on scheduling and managing appointments effectively, emphasizing clear communication and value creation. This discussion tackles challenges like last-minute cancellations, with Eric stressing the importance of tone and empathy while maintaining professionalism. Additionally, Shelly highlights the need for dentists to identify their core values and articulate their mission and goals, providing a foundation for decision-making and goal-setting. This episode is packed with wisdom for dentists seeking to streamline operations, enhance patient satisfaction, and grow their practice.

Eric sits down with Janet Hagerman, a distinguished international speaker, author, and consultant renowned for her 30-plus years of expertise in dental hygiene management and consulting. Renowned for her ability to energize and empower teams, Janet cultivates cultures of enthusiastic support and loyalty. In this discussion, she explores essential topics such as leadership in dental practices, the significant role of practice culture, enhancing patient communication, and effective management strategies. This episode provides actionable insights for dentists and dental practice owners seeking to improve operations and patient care through strategic leadership and refined communication skills.