FULL SHOW NOTES
https://www.microsoftinnovationpodcast.com/648   

Join us as BJ Biernatowski shares his extensive experience in business process management and automation, focusing on Nordstrom’s journey toward increased efficiency and value creation through technology. Key insights include the evolution of Nordstrom's automation strategy, the importance of aligning with business objectives for effective ROI measurements, and the transformative role of AI in the future of process management. This episode promises a blend of personal passion and professional mastery, offering listeners a fresh perspective on driving transformation through innovative process improvement. 
 
TAKEAWAYS
• BJ's background and journey to Microsoft  
• The significance of food and family in BJ's life  
• Nordstrom’s vision for enterprise-scale automation  
• The transition from K2 to Microsoft's Power Platform  
• Understanding ROI in business process management  
• The importance of Business Value Assessments in transformation  
• Future trends in BPM and the role of AI 

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith